9 questions from our users
Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease
Thank you for your question.
Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia.
As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.
To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.
I have a faulty indoor condensor PCB controller that blew. First diode and now no communication to outdoor unit
Have tried to source a part, but cost equivalent to a complete brand new unit .
Doesnt seem right?
Hi Mark H,
Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details including email address, so we can endeavor to look into this further.
I just had 4 brand new units installed. We wanted units that had Wifi connectivity. And to my surprise it doesn't work. Spent over $7k on these stupid units and can't connect to wifi. What a joke. Not happy at all.
How do I connect to wifi on my Android device??????????? It's driving me crazy. Tried every suggest from google and none of my units connect
Thanks for the question.
We are sorry to hear of your experience, please contact our Technical help desk on 1300 555 545 option 3 for further detailed assistance.
What year were they manufacted
Hi Vicki C,
Thanks for the question. As there are a number of Rinnai Split System Air Conditioners in this range, we would recommend contacting our Technical help desk on 1300 555 545 option 3 for further details.
I have moved into a rental property which has this unit installed. It has a 'Heat' switch, but still seems to just pour out cold air. Am I stupid? Does this unit heat as well as cool??
It should. If it doesn't then it's broken. They do work particularly poorly though and require frequent (several times a year ) services, in which they will have to either take the entire unit apart, or clean it with high pressure water. High pressure air doesn't work on these units from my experience.
But all that aside, even when not working well, they usually can produce some warm air.
Thanks for the question Julitha R, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
I’m looking to buy the new Rinnai Q series 7kw split system. Anyone have any feedback on these and is the outdoor compressor made in China?
I would not recommend this. My 7kW unit is underperforming, and got bad enough that Rinnai support said it sounded like a manufacturing fault and they could only send someone out to fix it. I tried to take it back through The Good Guys but they convinced my wife to let Rinnai deal with it directly. They didn't service it, didn't fix it and only played with the remote at the time, told me it was a warranty fault, and would be fixed. Then I got a call from them demanding that I pay for the call out before they fixed it under warranty. Google "rinnai support is terrible" to see what people are saying about their product support. So far, the maximum measured performance I've ever gotten out of the unit was 70% of what the product states is it capable of. That's pretty low.
My initial experience hasn't been great with the Rinnai Q series 7kw unit. I suppose the aircon unit cools the room down well enough, but the wifi control function doesn't work from my Android phones. I eventually had the tech department contact me about issue, and they've told me I could be up for a $300 fee if the tech determines it isn't a Manufacturer issue. I'll have a tech visit next week. Hopefully it isn't a problem caused by my electrician installer, but I can't find any mention in any online documents about fault finding of issues. It appears though that the Wifi module is an OEM product from Broadlink, and the aircon to wifi interface hardware and software is completely handled by Broadlink, not Rinnai. It better not be an Android app issue.... Considering total cost of ownership might include lost work time due to being at home when a tech needs to visit, I would recommend spending more and getting a different brand that is equally as efficient.
I think my unit is very unwell.
If you set it to 23 on heat with fan in auto it stops working after about 20 minutes. If you go to the remote and look at the room temp it will tell you it’s 20 and it’s set for 23. The only time it stays on is if you have the fan on turbo.
I don’t know what to do next.
Please get back to be.
I recently purchased and had installed a g series 5.1 kw and lately on the temperature screen on the ac unit, it's been displaying P5.
What does this mean?
Also, when we first operated it, it cooled very quick but now in the past week it hasn't felt upper cold like it did 6 weeks ago.
Can you help?
Hi! As you have said it’s a new purchase I would suggest you call Rinnai (1300 555 545) as the unit comes with warranty, otherwise maybe check your books which came with the machine? Sorry!
Mines still perfect.
Thanks Mimmo 105 for the question. With your model of airconditioning unit P5 indicates an overheating issue with the discharge pipe and the unit is shutting down as a protection. We would recommend booking a service call to diagnose the issue. our 1st care department can be reached on 1300 555 545.
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