Rinnai G Series Questions

Max2y · G Series

Does anyone know what the F1 error means? How hard can it be to include those details on the vendor’s webpage or in the manual? I’m trying to understand if it’s time to replace the air conditioner, as repair costs might be close to the cost of installing a new one. Thank you!

Rinnai DM 2y

Hi Max,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Dziva S.2y · G Series

RINV34RC 3.4kw F1 code keeps coming up. What does it mean?

Nae 2y

For me the compressor went due to a geko. But I think there are a few things it could mean. They won’t know until someone comes to test. Even if under warranty they will want to charge a ridiculous amount to do testing. Then if it’s a manufacturer issue they will cover the testing and fix it if it’s not you pay for the testing and getting it fixed.

Dziva S. 2y

I’m out of warranty now and I don’t want to call a technician and get charged an arm and a leg when I could just take the money and put it towards a new air con altogether. Called Rinnai and the technician just said it must be some module thing..he seemed to be clueless himself. Transferred me to someone else who just hung up the phone on me. Poor customer service at its finest!

Rinnai DM 2y

Hi Dziva S.

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Max 2y

I’m experiencing the same issue, which started this week. Do you know what F1 means, and how much the repair costs are? I’m also curious to understand if it could have been caused by power outages or surges, as we’ve recently experienced a few of them.

Rinnai DM 2y

Hi Max,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Pamela H.3y · RINV25RC (2.5kW)

How do I open the filter to clean

Rinnai DM 3y

Hi Pamela H, Thanks for the question. Please refer to the following link external link . Select Cooling, Inverter Split then Operations Manual. For further assistance, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Pamela H.3y · RINV25RC (2.5kW)

How do I open the filter

Rinnai DM 3y

Hi Pamela H, Thanks for the question. Please refer to the following link external link . Select Cooling, Inverter Split then Operations Manual. For further assistance, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Pamela H.3y · RINV25RC (2.5kW)

How to open filter

Rinnai DM 3y

Hi Pamela H, Thanks for the question. Please refer to the following link external link . Select Cooling, Inverter Split then Operations Manual. For further assistance, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

B1RD1E 3y

It lift off the top on late models

Pamela H. 3y

Thank you

Rinnai DM 3y

Hi Pamela H, We are pleased to hear that our information in relation to opening the filter compartment on your RinnaiRINV25RC (2.5KW) Unit was helpful. Please do not hesitate to contact our Technical Department should you need to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Ricky K.3y · G Series

I have a Rinnai split system in my bed room and randomly will beep and the indoor unit will turn on and off a couple times with no one using the remote. Has anyone had this before?

Rinnai DM 3y

Hi Ricky K,

Thank you for your question.

We would recommend contacting the Rinnai 1st Care team on 1300 555 545 to be provided with technical assistance or book a service call. Thanks Rinnai Australia

Aaron3y · G Series

Hey my split system aircon is showing code p5, how can I fix it

Rinnai DM 3y

Hi Aaron,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Tracey M.3y · RINV34RC (3.4kW)

How do I clean the filter on this model?

Rinnai DM 3y

Hi Tracey M, Thanks for the question, we would recommend referring to Rinnai Australia's website. external link . Select Cooling, Inverter Split System and your model. For further information we recommend contacting our Technical Department. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

B1RD1E 3y

Hi Tracy, if you Google this you will see two videos that show the top mounted filter, easy job for sure.

Tuan S.4y · RINV34RC (3.4kW)

My AC has power to outdoor and indoor unit. But the AC won't turn on. Manual button won't turn on, also the remote won't turn on. It was working fine and suddenly it won't turn on.

Rinnai DM 4y

Hi Tuan S,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Sally4y · G Series

Our system makes a clacking noise when it is first turned on in heating mode. We turn it off and wait for a while and then it usually starts properly. Does anyone else have this problem?

Rinnai DM 4y

Hi Sally,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Lai p.4y · G Series

My split air condition no code..turn on for 20 seconds then go off no sound then 20 seconds on keep on doing that no heating.

Rinnai DM 4y

Hi Lai p,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Kath J.4y · G Series

What is a P6 error

Rinnai DM 4y

Hi Kath J,

We would recommend contacting our Rinnai 1stcare Technical team for further advice on 1300 555 545. They can advise if a service booking is required. Thanks Rinnai Australia

Ruth M.4y · G Series

Air con stops in the middle of night and display flashes , no error code just the temp flashing, can’t find any info on why

Rinnai DM 4y

Hi Ruth M,

Thanks for the question.

Please contact our technical help desk for trouble shooting advice on 1300 545 555.

Thanks, Rinnai Australia.

Kerrie C. 4y

Did you find out the issue as mine is only 3 weeks old and doing the same thing. No codes

Rinnai DM 4y

Hi Kerrie C,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Bob d5y · RINV51RC (5.1kW)

How do you clean the discharge pipe… bob

Rinnai DM 5y

Hi Bob d,

Thanks for your question!

We would recommend contacting our Technical Helpdesk on 1300 555 545 (option 3) to discuss this further.

Thanks, Rinnai Australia

Kessa T5y · G Series

Hi I have a rinnai split system G series and u fortunately it is not blowing heat when placed on that setting. The system is only about 16 months old and worked fine in summer and last winter. There are no codes showing. Cheers Kerre

Marg 5y

Open the remote case should have warm and cool buttons. If u have done this & not working ring the place u got it from & get them to sort it out with rinnai as they have 5yr warranty. Take note when on heat cycle the unit will take a few minutes to kick in. Hope u get it sorted.

Kessa T 5y

Thanks for that I have done what you suggested already and no luck. Will give dealer and let them sort it out cheers

Rinnai DM 5y

Hi Kessa T,

We would recommend calling our service team on 1300 555 545 to arrange a booking for RInnai to attend and assess your unit.

Thanks Rinnai Australia

Bruce E.5y · RINV25RC (2.5kW)

Already asked the question, how do Rinnai air conditioners rate with other brands

Rinnai DM 5y

Hi Bruce E. Thanks for the question. To assist, we would recommend checking out our specifications on our website: external link For further information regarding the Rinnai RINV25RC, please contact our Technical Helpdesk on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Bruce E.5y · RINV25RC (2.5kW)

How do Rinnai air conditioners rate with Panasonic and Mitsubishi?

Rinnai DM 5y

Hi Bruce E. Thanks for the question. To assist, we would recommend checking out our specifications on our website: external link For further information regarding the Rinnai RINV25RC, please contact our Technical Helpdesk on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Sven6y · RINV25RC (2.5kW)

Please advise what size copper tubing is required for connecting the external to internal unit. Thanks

Rinnai DM 6y

Hi Sven, our technical help desk can help with your enquiry and are available on 1300 555 545 option 3.

Thanks Rinnai Australia

andyhere 6y

Why didn't you just tell him it's 3/8 + 1/4. See, it's not hard is it

Vee6y · G Series

Wha does P6 code mean on my unit?

Rinnai DM 6y

Hi Vee, Thanks for you question.

Error P6 means Heating mode overheating protection (Indoor unit)

Please contact our Technical team on 1300 555 545 Option 3 to assist further and to determine if a service call is required. Thanks Rinnai Australia

AJA6y · G Series

Thinking about buying Rinnai Airconditioners from Harvey Norman some friends are saying its a new brand and may not be very good. any feedback p[lease

Rinnai DM 6y

Hi AJA, Thank you for your question. Rinnai have a long history in providing quality cooling appliances both from the Rinnai and Brivis brands across Australia. As a key retail partner, Harvey Norman stock our products in every state to deliver price competitive and trusted options to many consumers.

To view our full range of split system air conditioner models you can also visit rinnai.com.au to help you make an informed choice.

Rinnai Australia