Rinnai Grand Cafe Questions & Answers

Hi Michael H,

Thanks for the question, we would recommend contacting our Sales Department to discuss this matter further. They can be reached on 1300 555 545 (option 1).

Thanks, Rinnai Australia

Hi Michael H,

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Hi Matt,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Thanks for the question, Helen K, y

You can purchase these from any Rinnai Stockist, please refer to the below link to locate your nearest store:

external link 

Thanks, Rinnai Australia

Hi thanks for that, but the only stockists I could find are for heating. How do you remove the wheel?

Hi Helen K, Thanks for the question. We can provide you with an assembly instruction manual that may be helpful for you. Please raise a ticket and we can make the necessary arrangements. The outdoor BBQs are no longer manufactured and spare parts are not available for this product.

Thanks, Rinnai Australia

How do I raise a ticket? Above it said that wheels were able to be purchased

Hi Helen K,

We have no stock left as the units are 20 years old. You may be able to locate a generic wheel to suit. Unfortunately we cannot assist any further with this matter.

Thanks, Rinnai Australia

Hi Rickie B,

We regret to advise that there are no more parts available for this barbeque.

Regards, Rinnai Australia

Hi Kim, completely understand your situation however I was unable to find any and as a result I bought a new BBQ. Sorry for the bad news however you may find a better solution.

Hi Kim, thanks for the question. Unfortunately due to the age of the BBQ we no longer have stock of the parts required and cannot offer an alternative.

Thanks Rinnai Australia

Hi Kim, are you looking for jets or burners?

The bit the gas comes out - flame

Ok, you mean the burners then. Have you tried cleaning them with sand paper and poked all the holes out? This could be a cheaper option. If not I have six brand new burners I purchased as spares.

Hi Margaret Kay, thank you for your question, due to it's age we do not have any spare parts for this model and cannot confirm any compatible product on the current market.

Thanks Rinnai Australia

Hi Margret, I have six brand new Burners I bought as spares with my Rinnai Grand Café in 2001. Let me know if you are still searching for replacements.

Darren

Hi Darren, I got the old wire brush out, plus the use of a heavy sand paper i have managed to clean them up. Amazing what hard graft does. Now i am sanding and painting the other parts that have rusted. I still thinking the Weber BBQ is calling me.

I have a Weber sitting right next to the rinnai that has taken over the show. Rinnai only gets used twice a year for bigger occasions. I highly rate both bbqs though. Cheers

I needed 2 burners for the Rinnai Grand Cafe (330mm) and was just about unable to find anywhere. I came across this thread and spoke to Darren. Darren was able to send me 2 burners. They are in great condition and I've now got the complete 6. Thanks Darren!

I Darren, I know this thread is old but do you happen to have sny burners left for the Rinnai Grand Cafe and an ignitor by any chance. Cheers Jason

Thanks for the question Candles, unfortunately due to the age of the barbecue, we no longer have any stock of replacement parts.

Thanks Rinnai Australia

Hi Candles. i think i can help you out

Hi Darren, Do you still have replacement burners - thanks

Thanks for the question Kathy, unfortunately we no longer stock covers for the Grand Gourmet BBQ. It may be possible to find a generic cover that will fit the unit but as the BBQ were manufactured in the early 2000's all stock has been exhausted.

Thanks for the question Reggie, it is possible to convert a Gourmet 5 BBQ from LPG to Natural Gas. You will need to order a conversion kit from any good plumbing supply company and have this installed by a licensed gas plumber. If you look at the Rinnai website at external link  you can enter your postcode and your nearest suppliers will be listed.

Thanks for your question, the Grand Cafe was compatible for conversion, unfortunately due to the age of the unit we no longer have the conversion kit available.

Good afternoon Roger, unfortunately we no longer stock parts for this BBQ due to the age of the unit.