Samsung 719L French Door SRF71 Series Questions & Answers

Hi Roslyn, thank you for reaching out. I am so sorry to hear about the poor experience you have had with your fridge. I would love to take a look into what is going on here and hopefully provide some clarity on the situation. I have reached out to you via private message, please respond when you can.

-Amy Samsung AU

Hi Jack, We're disappointed to hear that this has been your experience. Please feel free to send us a private message with your Samsung reference number and your details. We'd be happy to look into this further for you.

Kind Regards,

Amy Samsung AU

Thanks. I lodged a claim direct with Samsung. Free replacement / repair / new parts being arranged by the local service company

Contact Samsung as this is actually a common problem which they resolve promptly.

Thank you, i will.

It sure is. Samsung Ice Maker Class Action Lawsuit outcome 10 February 2025 external link 

Hey Ingrid, are you currently still in NZ? If so, I would suggest visiting the your nearest Samsung Service Centre or Samsung store for steps to get your unit repaired or assessed. If you are outside of NZ, I would contact Samsung and liaise with our customer service on the best avenue to take for an outcome.

Gilbert Samsung AU

Samsung know its an issue and just keep on ignoring it I had my ice maker tried to be fixed 3 times but to no avail eventually they said they would refund me but the process would take aproximatley up to 30 days so I went back to my retailer and got it swopped over for an LG one.They should really do a recall on it if they had any credibilty.

Absolutely agree Mark. We are trying to get this matter resolved now and are also preparing for the legal route. It's a disappointing joke. external link 

Usually discontinued product may not be found in retailers but I would suggest reaching out to your nearest retailer and ask. Sometimes stores keep limited stock for clearance. I would suggest surfing the web with reputable online sellers.

Gilbert Samsung AU

Hey ashley, please use this link which hopefully answers your question.

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Thank you,

Mike Samsung AU

Hey Mary Jo, I've just sent you a private message requesting for additional information. We'd like to look into this issue and see what we can do for you. If you could please check your inbox and get back to us, we'd appreciate it.

Kath Samsung AU

Hello Kath. I ended up ringing the 1300 number. The call was very quick; the Adelaide/Keswick service centre came out and fixed the issue. 2 weeks from go to whoa. Plus even although we were out of warranty, because it was a recurring issue with that fridge, the job was done gratis. Quick phonecall; and very quick fix and regarded as a munufacturing problem. Cant ask for any more than that. Very impressed. Thank you Kath. Mary Jo

Hey Mary Jo, Thank you for the update and we are so glad to hear all is well. We do hope the information we provided may help you in any other future need.

Please don't hesitate to reach out again for anything.

Kath Samsung AU

Hi @samsung. We have the same issue. Some help would be great.

Hey Toni, what issue are you having? Icemaker?

Mike Samsung AU

Hi Mary Jo. I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses from Samsung. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

Hi Chris. Thanks for this comment. So happy to read that you made headway. Would you mind sharing which retailer and state you are in. I may need to go down the same road as you have.

The ice maker was our first issue, within the “manufacturer warranty”. after troubleshooting with Samsung on the phone they arranged for a technician to come out to repair it. The tech told us it was a known issue with this model. That seemed to fix it. Although, when we started having cooling issues with the freezer, the issues the next tech found make me wonder if some of that damage was done by the first tech while repairing the ice maker. For that, I had to call Samsung, their service agent and the store I bought it from repeatedly and remind them of my rights to remedy of a major fault and their obligations under consumer law. Most of them don’t actually understand any of it but eventually you get someone who recognises some of it and might help

Hey Peter, Thank you for sharing your concerns with us, and we apologize for the troubles you've had. I'd like to help you out on this , so I'll send you a private message to discuss your situation further. Please review the message at your earliest convenience.

Thank you,

Mike Samsung AU

Hi Peter, I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses from Samsung. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

I'm sorry to hear this, Robert. I've just sent you a private message requesting for additional information on this issue. If you could please check your inbox and get back to us, we can look into what we can do!

rober i have 2 of this seriesof fridge the719 in the garage tha the 906 litre in the kitchen. Well they are not perfect like the old friges of the past, that you could get 30 years out of, they stil not bad.

Issues yes 3 major problems but iti is more of Australian climate adapation issues.

Samsung has in its wisdom has located fragile eletronics sub board inside the ice maker. The water and ice crystals grow ripping the wires off the sub board and motors over time and defrost cycles. It is and easy fix but it is fiddly.

Both the ice maker and fridge suffer from poor sealing leading to frostbuild up. again an easy fix but you have spent a lot of money on a fridge and most people dont want to pull the units apart.

I find the tech's just want to replace parts not fix the issuses as time is money i can under stand this.

if you need any helpon these unit let me know. the hardest thing to do is reskin a door. If you like doing your own repairs.I brougt the 719 seconf hand for under $1200 and spent $ 100 on parts including a new icemaker and I;m sitting on $3k fridge. the interesting point is the power used by the 719 and 906 together is less than my old 800 liter top mount and 150 litre bar fridge.

please note these fridge where never advisted as having "chilled" water....just filtered.

Yes I rang the Samsung technician and they told me to press the cube ice for 3 se s. And it works beautiful. Thank you.

I have also same issue. I press the cube ice for 3 secs but still led light on.Don’t know how to fix this problem.

Hi NJS. I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses from Samsung. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

It is iced in. Until some of the ice melts it won’t be going anywhere. Try a hairdryer around the edges. Keep going till it starts to give. A little jiggle helps.

If you’ve started having the ice maker problem you’re eventually going to have to get it replaced. Get onto Samsung, worked for me.

You have to press the icon button do 10. Secs

The temperature of the freezer can be set at between -23 and -15 deg C and the fridge between +1 and +7 deg C. Our fridge operates well at +3 deg C and the freezer -19 deg C. To reset the water filter icon just touch the "Crushed/Hold 3 sec for Filter Reset" for at least three seconds. The indicator then changes from red to off. The details are in the user manual under "Changing the Water Filter".

Thanks so much for your reply, appreciate it

I found the water in my fridge line to be nice and cold. I never had issues with water dispenser. Ice maker was my fault in fridge.

Hi Brad our ice machine works fine slow tho but cannot complain about, but the water isn't as cold as I would like it to be. The jugs in the fridge a way colder.

I'm sorry to hear of this, Catherine. I would recommend reaching out to our Customer Care team on 1300 362 603 for further assistance on this. Alternatively, you can also send us a message via the link below as it is our main point of contact.

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Kath Samsung AU

Hey Michelle. This should be located on the back of the unit. Would you be able to confirm if you can locate this?

Kath Samsung AU

Check LG & Fisher&paykel. The finish did start to peel on my Samsung and after quite some time I managed to get the door replaced however have been led to believe it will happen again...and I have noticed some issues on one of the other doors. Shame considering the cost of the fridge.

Fantastic to hear you're enjoying your refrigerator so far! If you start experiencing any issues, please send us a message via the link below as it is our main point of contact. We'd be more than happy to look into what we can do.

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Kath Samsung AU

Hi Kath, Thanks for your response. I am looking at buying a new fridge. So haven't really enjoyed it yet :) Any plans on releasing a non-chrome plated door version of this unit?

Sorry for any confusion! We don’t have any announcements about a new version of this unit being released but We’ll be passing your feedback on internally :)

Mick Samsung Australia

Using more than 2 years now. I never used any chemicals. Just microfibre cloth and if required some water. No issues yet. As good as new.

I never used any chemicals just a damp soft cloth but unfortunately as reported the finish started to peel. You got lucky as I am led to believe it is a common problem

What noise lol quiet as a church mouse Ours had issues was fixed by Samsung Cannot fault now, great fridge

No there not, exactly the same ice maker is still on sale now, after about 12 months(if your lucky) the problems will start Just google Samsung ice maker problems

Hey Nataliaa. I have replied to your previous question regarding this. If you purchase the refrigerator and happen to experience any issues, we'd be more than happy to look into this for you! You can send us a PM via the link below:

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Alternatively, you can also reach out to our support team on 1300 362 603 for assistance :)

Kath Samsung AU

I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses from Samsung. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

Hi racknor ive never had that issue before best to give samsung help line a call see if they can help sometime there great other times no help at all depends on who u get sorry

Hi Racknor, would you be able to send us a message to the link below so we can further look into this?

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Ada Samsung AU

have had help from the on line support from samsung and it worked

I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses from Samsung. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.