Samsung French Door Family Hub Series Questions & Answers
Verified
I brought my fridge second hand off an older lady she seems to say she never put a pin on the fridge how do I over ride this and reset the family hub it’s very frustrating!
Top of the right door is a button under the cover plate to switch it off then on to reset.
Hi there. Just purchased the SRF9300BFH fridge from a factory 2nds place and was wondering if you buy it brand new does it come with the water plumbing kit or is that something i need to purchase separately?
Hi. Is it possible to install the plumbing ourself if we have the plumbing outlet at the fridge area ?
I am looking at the SRF9300BFH 637L Family Hub option. Is it possible to use it without plumbing?
Yes you just won’t have ice or water
Can I ask what the pressure is like for the on door water dispenser- does the water come out slow? I have the sparking water version and I love it - had it for 8 years or so but the water pressure is a bit low - we have had it on three houses and all the same . Ready to update. Thanks
Ours comes out quite fast. It really sounds like a water pressure issue more than the fridge water dispenser but in saying that, this is the first one we have plumbed in. It’s fantastic.
Thanks this is helpful FYI: the sods stream water is fast just the normal water is slow
Look to make sure your hose from the main water source, probably under the sink, is not crimped and that the valve at the source under the sink is fully on. Also check the rubber hose on the back of the frig to make sure it is not jammed against a wall and that it is at least 3 ft. away from the wall. This hose can get crimped which would slow your water.
Hi My partner and i purchased the Samsung family hun fridge 2 days ago I’ve woken up this morning to my freezer looking like it had snowed in there? Everything was covered in ice to the point I’ve had to take everything out and clean it all out Can anyone tell me why this is happening? And what I can do about it? Have I not set it up properly?
Does the fridge need to be connected to plumbing for it to dispense ice or can it be manually filled with water for ice?
It needs to be plumbed.
Hi Mike, as the SRF630BFH2 has an auto ice maker, it would require to be plumbed if you wish to use it's ice maker feature.
Ada Samsung AU
Thanks all for the update. We didnt get a water outlet in our fridge cavity and our build is just about complete. So guess we'll need to get a plumber in afterwards
Looking at buying one these fridges, can someone tell me the noise has it got a loud humming noise? or is it pretty quiet someone that actually has this fridge please answer thank you
Hi Nataliaa. We'd always be more than happy to look into this if you experience any issues with your refrigerator, post purchase. If you do, please send us a PM via the link below as it is our main point of contact!
external link
Kath Samsung AU
It’s quiet, but ours lost lots of functions after 18 months and now after two attempts to repair it we are still waiting. Samsung are horrible to deal with
Hi Just wondering if there was a way to adjust the filtered water temperature? The water seems like it’s at ambient temperature Not chilled at all
Hi Peter, you are unable to adjust the temperature of the dispenser's water. If you believe there may be a fault with your fridge unit, please don't hesitate to send us a message through the link below or by reaching out to our Customer Care on 1300 362 603.
external link
Ada Samsung AU
Don’t bother they won’t fix it.......have to use the ice to have cold water
How do I make the doors self close
Hi Louie, we are slightly unsure of what you may be referring to. The fridge doors are unable to automatically close by itself.
Ada Samsung AU
Does it come with plumbing kit? Can't find details on what's inside the box. How can I book a trade for plumbing without such information?
Hi Garry, the fridge does come with an installation kit.
For more information on connecting to a water source:
User Manual (page 40-41) external link
Ada Sanmsung AU
Hi! Thanks for confirming that plumbing kit is included. I need to make sure if my mini tap is compatible with plumbing kit or I need to buy additional connectors. Details about whats included in that kit will be really helpful.
I have read the pages you recommended from user manual but was unable to find any details about tap connectors/sizes or even pipe lengths. Water supply tap I have is a little high and may need some extensions.
We provide the accessories compatible for Australian standard taps, Garry. If you do experience any connection troubles we recommend for you to reach out to a plumber.
Ada Samsung AU
We are looking at a new Hub but these reviews are not glowing. What concerns me most is contacting Samsung via Facebook if we experience issues. I am not a teenager, does Samsung not have a reliable customer service centre with a traditional phone number? Why is a Facebook PM the best way to make contact, sounds quite unprofessional. Regards James
Hi James, as we are the Social Media team, it would be best for you to reach out to our team via our social media channels. Alternatively, you can also reach out to our Customer Care team on 1300 362 603, our live chat and support channels.
For more info: external link
Ada Samsung AU
How deep should the kitchen cupboards be to house the 825L Family Hub Refrigerator French Door - SRF825BFH4 nicely. Most fridges work on 600mm but this fridge is deeper. What is the depth measurement without doors?
Hey Daryl, the Family Hub line comes in different sizes. So we’re better able to answer this, would you be able to specify which model and capacity you’re looking at?
Mick Samsung Australia
Is 825L French door SRF825BFH4 not specific enough?
I downloaded the manual and found out it is 748mm.
Cheers.
Is it true that the calandras only works for appointments 4 months in advance?
This is not true, Pipa. However, if you are experiencing troubles with this, please feel free to let us know.
Ada Samsung AU
When oh when are your staff going to fix my ongoing problem?Phone call promised today did not eventuate but, from our long term experience, they rarely do... Please replace this fridge or give me my 6,300 aus$ back plus compensation for all my time wasted.. My consultancy rates are at least 300aus$ per hour (professor) kenn raymond
Hi Kenn, I'm sorry to hear that you have not been contacted since. I'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
> m.me/SamsungAustralia
Jo Samsung AU
Hi.. thanks for this and apols for not replying earlier.. MICK from Samsung Social Messaging and I are in contact - but will send a private message to you too... after all, it's only about 1 month since we've had this problem, the time I"ve wasted has been inordinate
Thanks for letting us know, Kenn. I recommend for you to continue reaching out to us via Facebook so we can avoid any confusion.
Jo Samsung AU
Ok... we are now booked for a service call, but at the last callout the technician couldn't fix it, but.. we'll wait and see this time... now only been about 6 weeks (I think approx) since problem surfaced..
Tech from local Lugus refrigeration company sent by Samsung to our home. He made contact with Samsung tech by phone. Same old questions, answered heaps of times before, model number etc etc. Lugus tech left, didn't know how to fix TV not mirroring on fridge, Samsung tech said he would send query to Korea. Now have been escalated (again, must be about 20xs) to Voice of Complaint. Fault now unfixed for about 6 weeks, 1 month anniversary with communicating with Mick messages. Have repeatedly asked for our $6,400 back... apparently next 24 to 48 h will be "critical"!
Are you able to download apps?
Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information. > external link Jo Samsung AU
Get an answer from our members and Samsung representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.