Samsung 639L French Door SRF639GD Series Questions & Answers
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Hi Our freezer section keeps icing up on our SRF 639GDLS fridge/freezer. Model code rfg23desl1/xsa Serial number w38343ah100239p We turn it off for a day let the ice melt then turn it back on, it last about a month then ices up again. Please advise how to solve the issue. Thanks James
Unfortunately it sounds like the thermostat is faulty or the compressor which are both costly to replace unless you are handy with doing things yourself? We replaced the ice maker component ourselves just by finding the part online. If you contact Samsung and push you may be able to get either the part or labour free but be warned they will keep refusing unless you are very straight and in tune with your rights as a consumer Just keep quoting that the fridge isn’t fit for use and should be lasting longer then ???? Years etc ….. good luck
Hey James, I would suggest getting your unit looked at by one of our Authorized Service Centres. To do so please visit external link to locate your nearest Service centre. This may need a technician to advise or repair so best to get them to see this issue.
Hope this helps!
Thank you,
Gilbert Samsung AU
My Samsung 639GDSS - S/N178442BC500486 Z - is leaking a gradual but steady stream of water from the bottom right hand side as I look at the fridge. Can someone advise whether this is because it needs defrosting? or is it a fault
The fridge doesn’t need defrosting- it’s frost free so will never need that. If it is leaking then you need to contact Samsung directly - sounds like whatever you have in the freezer will also need to be thrown out if the temp is not what it should be
Hey Jen I would suggest getting your unit booked in for repair. If you contact Samsung, they will be able to assist you.
Gilbert Samsung AU
88 88 comes up fridg not working
Hey joe, If the fridge display is showing 88 88 (all eights) and is still cooling properly, then unplug the refrigerator for 60 seconds and then plug it back in. If the display does not return to normal after 2 minutes, then contact an authorized Samsung service center or your Retailer.
Please let us know if you need assistance in locating a Center.
Thank you,
Mike Samsung AU
Why does my Samsung leak water at the bottom
Why does my Samsung fridge leak water at the bottom
If it’s under the deli section pull out drawer then it need a service call out as the part itself is faulty - they will come out free of charge after you really dig your heels in!
My Icemaker has stopped working. There is water coming out of the cold water dispenser but the icemaker has just stopped making ice. I am in the midst of defrosting the freezer by turning it off for a few days in the hope it is just a frozen line. Any other suggestions ?
Hi, can we buy a new left hand door ? The one with ice / water!!
I wouldn't , chances are you will have no end of trouble with this fridge, and Samsung will offer little service.
Same I wouldn't take a chance on samsung appliances. My ice maker stopped working a couple of weeks ago. That is on top of the loud noise from the compressor that started at the end of last year. Fridge is under 5 years old. More than 1000 dollars to fix on a $3000 Fridge. Stick with LG, Westinghouse. Be warned samsung are a bad appliance.
When I replace the filter, the old filter looks dry. Seems that the water does not go through the filter. why?
Can the freezer section on the SRF639GDLS be set to a fridge setting and if so, how do I do this?
I have a question the display panel is lighting up crushed ice as well as cubed and the temp display has gone ?? Any ideas
I'm sorry to hear of this, Billie-Jean. This sounds odd and I would recommend reaching out to our Customer Care team on 1300 362 603 for further assistance on this. Alternatively, you can also send us a message via the link below as it is our main point of contact.
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Kath Samsung AU
Samsung lies to everyone. Useless fridge. Class action should be taken against them.
Lol, Samsung why do you keep telling people to contact you if you don't help ANYONE. Waste of everyone's time.
Hey Ess. We're always happy to look into what we can do. If you have any questions or need assistance with your Samsung products, you can send us a message via the link below as it is our main point of contact.
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Alternatively, you can also reach out to our support team on 1300 362 603 to get a team member to assist you.
Kath Samsung AU
Food stored in the fridge area of my Samsung fridge freezer (SRF 639 GDSS) is starting to freeze up. I have set the fridge temperature at the maximum (7 degrees) but it is continuing to happen. Is there an easy fix for this.
I'm sorry to hear of the freezing troubles you're experiencing with your refrigerator, Tiff. Would you be able to send us a PM via the link below so we can look further into this for you? external link Kath Samsung AU
Have a Samsung SRF639GDLS 639l French Door Fridge freezer with icemaker purchased in 2013 As of four days ago the freezer has stopped working and the no ice. The freezer is cool but not freezing This is very disappointing as this was not a cheap fridge and would have expected it to last longer that 7 years There were no noises or problems before it stopped working - has anybody got any ideas on the problem or have they had similar issues
We're sorry to hear of the issues you are experiencing with your Samsung refrigerator, Penny. I understand your frustration and we would like to see what we can do. Would you be able to send us a PM via the link below so we can look further into this for you?
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Kath Samsung AU
This is exactly our problem, same age of fridge and same issue with ice maker and now freezer, have lost hundreds of dollars of food in the freezer, very unhappy.
Our fridge has had multiple issues since we purchased it. Repaired three times in 2013 for the freezer door and handle. We had an issue with ice under the deli drawer - the customer service said to change the temperature (this didn't fix it), they refused to fix it. We have now had water pooling again under the deli drawer - customer service again says to change temperature. I did this, and the motor has since blown. All this for a fridge that was purchased in September 2011. I'd expect a fridge to last longer than 9 years. I thought I purchased an items from a reputable company - this is not the case. This has been an awful fridge with many faults that Samsung is aware of, but refuses to fix. This fridge has always been a lemon. How do I get Samsung to respond to me and fix my fridge under the Statutory Warranty that ACCC would enforce?
Hi Luisa, my samsung fridge only lasted just over 6 years and ACCC couldn't help me. I decided to take this matter to court. See my 'samsung story' here: https://www.productreview.com.au/reviews/4b0ca641-07f5-42ad-b29d-0d09e6db3a99
Seriously, Samsung only make decent TV , fridges , dryers , washing machine . Spend a bit more and buy reputable brands
how to turn down the fridge section
yes it worked
Hey John, you can press the Fridge button to cycle through the different temperature settings until the desired temperature is shown in the temperature display. You can find out more by visiting the product support page.
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Mick Samsung Australia
thank you it worked kind regards john
There is a huge amount of water leaking out of the filter. Water went everywhere when we try to fill our glass. We stopped the water but it is still leaking.
We would like to look into this, Vero. Would you be able to send us a private message to the link below so we can gather some further details on your fridge? external link Alternatively, you can also reach out to our Customer Care team on 1300 362 603 for further assistance.
Ada Samsung AU
Hi we bought our fridge new in 2015 but since yesterday it is causing power overload. Every time we turn it on, the power supplies for our house will be cut off not straight away but within the next 5 to 10 minutes. Can you please advise the cause and if the fridge is still under warranty? My number is 0426373585 if you need to discuss on the phone.
Regards Viliami
Exactly what happened to me today. Every 10-15mins the fuses trip. I also bought the fridge in 2015.
We do not recommend for you to provide your personal details on public posts, Viliami. Though, we'd like to look into the troubles you are having with your refrigerator. Would you be able to send us a private message to the link below?
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Ada Samsung AU
Hey guys, did either of you resolve the fuse trip issue? Mine has started doing the exact same thing.
Hi, our ice maker is not making any ice, we haven't changed a thing on the control panel, when pushed it makes all the normal sounds but no ice is being made. Awaiting your reply, cheers, Tim.
Hi Tim, we'd like to further look into this. Would you be able to send us a private message via the link below so we can gather some details?
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Ada Samsung AU
I have water pooling behind the deli drawer and freezing. I chip it out and all is good for a short period but ice has returned within a week or so
Sorry to hear of the leaking issues you are experiencing with your Samsung refrigerator, Craig. I would like to look further into this for you. As may request certain documents and photos, would you be able to send through your enquiry via the link below as it is our best point of contact?
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Kath Samsung AU
My Samsung srf639gdss makes a pigeon like noise at times. I am getting worried about it. Wondering if anyone knows what causes it and how to fix it
Hi Imelda, I dont know how long you have had your fridge, but Samsung dont make these anymore. Get it looked at if still under warranty or else call them ASAP. We had the same thing happen, the noise got louder and we waited to get a technician out. See my review on this same dodgy fridge. Interestingly, when the delivery guy bought out our new fridge (not a Samsung) and took the dead Samsung one away, he said Samsung fridges were the most common fridges he replaced. Be aware and be savvy and if possible, my advice is to NEVER BUY A SAMSUNG FRIDGE AGAIN.
Thank you. Will have it looked at.. and yes we will never buy a Samsung fridge again.. too many complaints on it
Hi Imelda, would you be able to send us a PM so we can further look into this?
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Jo Samsung AU
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