5 questions from our users
Hi, we have enjoyed our Sharp R395YBK for about 4 years after owning a number of sharp microwaves (which seemed to last very well). Two days ago our microwave ceased to heat. It goes through the normal process with timer appearing to work as normal, no theatrics but no heat. I feel that this is not an adequate life for what we feel is a top brand microwave. It doesn't seem fit for purpose. Whilst it is clearly out of warranty, we wonder whether Sharp may be able to help with this issue or provide advice regarding repair.
Kind regards, Anne Flanagan (& Martin)
my sharp carousel R395Y(BK) microwave has a mark where the paint has come off at the front near the seam in the middle. should i continue to use it?
Hi Marry Ann. You should try and call Sharp Customer Care. I am just a user so not sure what's the answer. Sorry I couldn't help.
Hi Mary Ann,
Thank you for your question. We encourage you to contact Customer Care either via email at email@example.com, or by phone on 1300 135 022, referencing this question so that a member of our team can assist you accordingly.
I bought a Sharp Carousel R-395Y(S)/(BK) in June .But there is no light when cooking anything or opening the door. any ideas?
On mine the light worked fine.
We encourage you to contact Customer Care either via email at firstname.lastname@example.org, or by phone on 1300 135 022, referencing this question, so that a member of our team can troubleshoot accordingly and assist in achieving a resolution for you.
Hello, Our microwave will not heat up, can you please offer any advice? All is in good working order otherwise.Thank You
Thank you for your question. If you could please email us your contacts details at email@example.com, or by phone on 1300 135 022, our customer care team will assist you accordingly.
Is it safe to take the food out after the timer is done? For example, when I set the timer for 30 seconds, it still makes a cooking sound after 30 seconds, and the display says "cooling". Why does the sound remain? Does it mean the microwave is still working? Should I wait until the cooling sound has passed before opening it?
Yes it is safe to take the food out. The noise is just a fan circulating air around the motor.
Yes it is safe. The cooking process has stopped.
In regards to your question about the cool down feature, after cooking the fan will continue to run briefly as a cool down feature. This microwave is a high powered, inverter microwave, therefore it is necessary for the fan to run to cool the unit after each use. Please note this will automatically occur even if the oven is only used for a short period. It is ok for you to open the oven and remove the food once the timer has stopped (even if the cooling fan has started).
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