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Sharp R395YBK (Black Stainless Steel)

Sharp R395YBK (Black Stainless Steel) Questions & Answers

MPN: R395YBK
2.9 from 36 reviews · View Statistics
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5 questions from our users

Anne
Anneasked
R395YBK (Black Stainless Steel)

Hi, we have enjoyed our Sharp R395YBK for about 4 years after owning a number of sharp microwaves (which seemed to last very well). Two days ago our microwave ceased to heat. It goes through the normal process with timer appearing to work as normal, no theatrics but no heat. I feel that this is not an adequate life for what we feel is a top brand microwave. It doesn't seem fit for purpose. Whilst it is clearly out of warranty, we wonder whether Sharp may be able to help with this issue or provide advice regarding repair.
Kind regards, Anne Flanagan (& Martin)

2 answers
Sharp
Sharp A.Sharp

Hi Anne, thank you for your query. Our Customer Care team would be happy to discuss options for you - please send an email through with your contact details to ccare@sharp.net.au referencing your query here. Thanks

Saad
Saad

I got the same one just over 2 years and now facing the same issue

Mary Ann
Mary Annasked
R395YBK (Black Stainless Steel)

my sharp carousel R395Y(BK) microwave has a mark where the paint has come off at the front near the seam in the middle. should i continue to use it?

2 answers
irena a
irena a

Hi Marry Ann. You should try and call Sharp Customer Care. I am just a user so not sure what's the answer. Sorry I couldn't help.

Sharp
Sharp A.Sharp

Hi Mary Ann,

Thank you for your question. We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this question so that a member of our team can assist you accordingly.

Kind regards,
Sharp Australia

Tori
Toriasked
R395YBK (Black Stainless Steel)

I bought a Sharp Carousel R-395Y(S)/(BK) in June .But there is no light when cooking anything or opening the door. any ideas?

2 answers
noricd
noricd

On mine the light worked fine.

Sharp
Sharp A.Sharp

Dear Tori,

We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this question, so that a member of our team can troubleshoot accordingly and assist in achieving a resolution for you.

Kind Regards,
Sharp Australia

Beck
Beckasked
R395YBK (Black Stainless Steel)

Hello, Our microwave will not heat up, can you please offer any advice? All is in good working order otherwise.Thank You

1 answer
Sharp
Sharp A.Sharp

Hi Beck,

Thank you for your question. If you could please email us your contacts details at ccare@sharp.net.au, or by phone on 1300 135 022, our customer care team will assist you accordingly.

Kind regards,
Sharp Australia

Ralph David
Ralph Davidasked
R395YBK (Black Stainless Steel)

Is it safe to take the food out after the timer is done? For example, when I set the timer for 30 seconds, it still makes a cooking sound after 30 seconds, and the display says "cooling". Why does the sound remain? Does it mean the microwave is still working? Should I wait until the cooling sound has passed before opening it?

3 answers
Viroon
Viroon

Yes it is safe to take the food out. The noise is just a fan circulating air around the motor.

Michelle
Michelle

Yes it is safe. The cooking process has stopped.

Sharp
Sharp A.Sharp

Hi Ralph,

In regards to your question about the cool down feature, after cooking the fan will continue to run briefly as a cool down feature. This microwave is a high powered, inverter microwave, therefore it is necessary for the fan to run to cool the unit after each use. Please note this will automatically occur even if the oven is only used for a short period. It is ok for you to open the oven and remove the food once the timer has stopped (even if the cooling fan has started).

Kind Regards,
Sharp Australia

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