I just bought a second hand one and the owner had no idea how old the oven is. Any idea on how to find out the build date?
Can someone tell me how to change the light in that microwave please.
Hi, We love our Smeg SA987CX microwave but it's on it's last legs - we have it as a built in with a trim kit. Has anyone replaced this microwave with another one and have it nicely fit the trim kit? It looks like the new Smeg ovens are a good few cms smaller which wont look good. Thanks!
Microwave Convection /Grill Oven Model SA987 faulty. Bought on 15/04/13 from Harvey Norman. The Convection cooking temperature does not go past 100 degree heat. can you please identify problem/ can it be fixed. can it be make good again.
Dear Vincent T., Thanks for your enquiry. Could you please email service@smeg.com.au with your details and mark it attention Lesley? Once she has this information, she will contact you directly. Regards Smeg
I have a SMEG sa987cx-1 but the globe needs replacing. Is there 2 globes ? How do change the globes over ?
i own a smeg sa987cx and one of the two bulbs have blown. does the unit need both bulbs to be working for the unit to have light? I have also ordered two 120v 20 watt bulbs through a wholesaler, can i use these?
Hi Gary. Thanks for your email. Yes, you will need both globes to be working. You can contact us direct at: spareparts@smeg.com.au and we can supply you with the correct globes. regards Lesley
Hi
My microwave is 4.5 years old and the knob doesn’t work any more. It will only do 60 min or 10 seconds cooking times. When I press the multi,convection or grill button, it doesn’t let me go any further with the programming. when you are paying $890 for a microwave you expect it to last a bit longer. Can it be fixed?
Hi Deb, Thank you for your enquiry. Have you contacted us direct to discuss this matter? My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. Can you please email me direct - steve.cullen@smeg.com.au and include your full name, address and a contact telephone number. Please also advise the date and place of purchase, I will then be in direct contact with you to discuss this matter. Regards Steve.
I had a very quick response from the Smeg official Steve Cullen He put me through to the smeg service people and they arranged to get my microwave fixed the next day I couldn’t be happier with the Smeg customer service especially when my microwave was 4.5 years old
Thank you Steve Cullen
Hi, I have a SA987CX, just out of the box today (been waiting for my new kitchen).
I’ve only ever had a normal microwave before, so this is all new to me.
First question - how do I cook a frozen pizza in it??
Thanks
Hi Jae defrost the pizza with the micro wave function then use the convection to heat up the pizza, use the instruction for cooking on the pizza box to set the temperatures.
Regards Smeg tech support
What do i do about an error 2 message that is displying on my oven please it said in the book to call techical services but theres no number to call anywhere in the book?
Hi Chris,
Please call our service department on 02 86674833
Regards
Smeg
Hi Chris, I'm in Melbourne and they have an agent who does all their servicing. Depending on where your located these are their contact numbers. NSW - 02 8667 4833 service@smeg.com.au VIC - Alantin Appliances (03) 9336 6100
QLD - Wood Enterprises (07) 3266 0444
WA - Metropolitan Appliance Service (08) 9330 3997
SA - Prestige Appliance Repair Centre (08) 8352 2022
Tas - Alderson Agencies (03) 6334 8166
ACT - Capital Appliance Service 0409 618 919
Hi my microwave SA987cx has decided not to heat, what took 20seconds to heat babies bottle, now takes a minute & a half. I love this microwave and am devastated, any idea what the prob could be or how to fix?
How you altered the power setting ?? It goes from p00 to p 90 then p hi. I think p hi is the hottest setting.
Hi Liz it may be sparking on the inside of the oven , check the wheels on the turn tray they may be need to be cleaned because this will cause sparking, also the wave guide cover, that's the square piece of cardboard on the R/H inside of the oven, it may need to be cleaned or replaced. If these are ok please call Smeg service on 02 8667 4833 and arrange for a service.
Regards Chris
How bo I change the light bulb
Hi Jim the microwave has to be taken apart to replace the globe so a technician will be needed to replace the globe, please call Smeg service on 02 8667 4833 to find the nearest service center to you.
Regards Chris
Noisy fan. Suddenly started rattling. Sounds mechanical. Is this an easy fix ?
Sorry no idea we too ours back to Hervey Norman and replaced with Panasonic much better cheers
Hello, Aghh.
It would be best to call Smeg service, phone 02 86674833 .
Regards David .
The dial on the front isn't going to the correct increments. It just goes to 100 grams then 1500. Ideas?
Thanks
Hi Michael it should go from 100 G to 150 G if not please call service on 02 8667 4833 and arrange to have it serviced.
Regards Chris
My turntable has stopped spinning, what could the problem be?
Hi Kath it could be the motor or the coupler please call Smeg service on 02 8667 4833 to find the nearest service to you. Thanks Chris
Hi, what is the difference between the SA987cx and the SA987cx-2 model? Thanks.
not much , i believe the cx-2 is the updated model only , they changed the clock to a kitchen timer only and stopped making the cx model
I believe the SA987CX-2 has a grill function.
Hi Han Lee the main difference is the -2 has no clock and the display goes off after a few minutes this is for energy saving. Regards Chris
how do i change the lightbulb?
I have no idea Barbara as my light hasn't blown, try asking Smeg they were very helpful to me when I had a query.
HI Barbara, I had a lot of problems with the light blowing in the Smeg all the time. I guess I replaced it about 7-8 times, in the end I had about 3 spare globes as it was a constant requirement to change it.
In the end, I complained to Smeg who then sent me to the authorised dealership, who changed the 240 volt globe and installed a 24 volt one with the aid of a transformer.
Having said this and it has not been a problem to you in the past and if you want to change it yourself, buy a replacement globe first,( the wattage will be in your booklet),
.
Disconnect the mircowave completely and remove the plug from the power point.
Place the microwave on a firm table, the unit is quite heavy and may need 2 people., remove the 4 screws. The cover is removed by carefully sliding it towards the back of the microwave and then lift up and off.
This will expose the electrics of the unit.
Where the light is situated (you will know this by looking inside the microwave and noting where the globe is (top RHS), there are a couple of screws that require to
remove the protective shield cover to gain access to the globe.
Be careful that you do not damage any wires that power the globe don't rush it.
Remove the globe.
With installing the new globe, use cotton gloves or similar (not latex) and install the new globe.
The reason for this is that your fingers would contain natural oil and fingerprints on the globe will result in a very short life span of the globe.
Make sure that the globe has firm contact with the socket. (the globe is an unusual shape so don't worry about this as it is NOT like a normal house light)
.
Place the protective shield back on and install the screws in the same holes that they came from.
Replace the outer casing a in reverse of what you did to remove it, ie slide in first the align the screw holes and re-insert the screws making sure that the outer casing is installed correctly..
Plug the oven into the power point and test it to determine that the light works.
Position your mircowave where you had it prior to remove.
Your all done.
Remember, if it is a frequent problem, take it to the authorised dealer and tell them to swap it over to a 24 volt globe.
Gary.
Hi Barbara the light globe must be replaced by a qualified technician please call 02 8667 4833 to find the nearest service center to you. Thanks Chris
Call ghost busters u get better response
Hi, Our Smeg SA987CX is still working however doesn't appear to be heating food up! We have the power set to high and wondered what may have caused this?
Many Thanks
Umm ...I don't know Jenny. If it's the convection section that isn't heating, then maybe the element's broken...Have a quick look through the instruction book and see if there are any suggestions...otherwise I'd be calling the Smeg service centre, although I'm pretty sure they monitor this site closely, so I'm guessing you'll get a message from one of them to try to sort out the problem
Dear Jennsy06, I am from Smeg and I would say that it may be the magnetron but without seeing the unit I am unable to give an exact answer. If you can email me your details at steve.cullen@smeg.com.au I will arrange for a call to ascertain what the problem is and see how best to have the unit repaired.. Regards, Steve Cullen
Our Smeg SA987CX microwave has just randomly given up the ghost mid operation. It runs but doesn't heat, can set the cooking time but it doesn't count down (a '1' ? Shows up on the right of the display) can set the clock but it doesn't change. Does anyone have any clues as to what might be wrong?
Nick Glasson
Sounds like you need to take it to a repairer...good luck with that. Hopefully it is under warranty but be prepared for them to keep fixing it and never offering to replace it or give your money back. I've had nothing but trouble with mine and would never buy or recommend a Smeg product again based on this one item.
requires service on m/wave call service dept on 02.86674833 to service
Get an answer from our members and Smeg representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.