We have a second hand vuly thunder medium. Will any vuly net fit on it?
Hi Carolyne,
The only net that will fit is the medium Thunder net.
If you have any questions or queries please contact us on 1300 667 514.
I have a vuly thunder M which I bought second hand. I want to buy a new shade cover will the new covers fit any thunder model?
Hi Caroline!
Unfortunately, our products are not cross-compatible like this! You will need to purchase a Thunder shade cover in the size of your trampoline, in order for it to fit on your Thunder!
Hi. Does the shade / tent cover for the Ultra also fit the Flare? Thanks
Hello John!
Unfortunately, our products shade covers/tent walls are not cross-compatible.
If you have any questions or queries please do contact us on 1300 667 514.
I can’t get the T-Joiners to attach to the curved poles. It’s too tight to fit in. Has anyone else had this problem? I can’t go any further until I resolve this.
We have the same issue- did you come up with a solution?
Same here! Any solutions? Very disappointed as it was our only Xmas present for our kids.
Hello, Thank you for your question! Sorry to hear the difficulties you experienced when installing the trampoline. If this issue has not yet been rectified, please send our team an email to reviews@vulyplay.com and we will have a representative look into this for you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, VulyPlay
I know your comments were a couple years ago, but any chance you remember how you fixed this? I'm stuck with this same issue
Don’t try and tap it in :( it will Bend the tjoiners and you won’t be able to get the legs of it back in. You would think since this seems to be a regular issue that they would update the instructions. Looks like Santa isn’t coming tonight
Hi Nicole, Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing. If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to assist you asap.
Again I do apologise for any inconvenience.
Cheers, Claire
Vuly accessorise page says the ladder is “Compatible with Lift and Lift Pro”. However, one reviewer here mentioned they bought the ladder for the Ultra.
Can anyone confirm if the ladder is definitely compatible with the Ultra? We are looking at the Medium if that makes a difference.
We brought the ultra large and the ladder fits fine
Excellent, thank you
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