Waterco Trident Hydro Robotic Pool Cleaner Questions & Answers
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My trident electric pool cleaner is going around the pool but not picking up any leaves and doesnt appear to have any suction underneath although it goea up the sides of the pool ok. Should I be feeling suction underneathwhere the leaves are collected? Pleasegive me ideas of how to resolve as item is only a couple of years old but out of warranty
To answer your specific question: Yes, you should definitely feel a strong suction/pull underneath where the leaves are collected, particularly at the intake port/mouth of the cleaner. That suction is what draws the debris into the filter basket/bag. Please message me your contact details and I will ask one of our customer service team members to be in contact with you to provide you some assistance.
Thank you for your rapid response. I had noted other comments on the chat with a link to instructions to access the impeller. After taking apart and a thorough clean the machine appears to be running again and collecting the leaves.
Thanks for your reply Jenny, good to hear that you have resolved the issue with the robotic cleaner. If there are any other concerns, please feel free to contact me.
My trident hydro robotic cleaner today moves forward for about 5 secs then backwards for 5 secs. It does a few times then stops. It’s less than 2 yrs old? I clean it after each use. Store it dry and look after it well. What can I do please?
Pete, Mine was doing the same thing. I pulled it apart, undoing the screws on each side, removing the cover. Then undid screw on the impeller and removed it. I found a small amount of weed under the impeller. Once that was removed it worked fine. Hopes this helps.
Thanks John, yes I did remove the cover and the impeller was clear. So I put it back together and it seems to be working today. If it happens again I’ll remove the impeller and look further. Hopefully it will continue to work from now on. Much appreciation for your message. Cheers!
My trident has become very sluggish in its movement, most times just goes back and forth very slowly when meets pool sides. Also does not clean centre strip, only sides. How can this be fixed? Ron C
Hi Ron, I am sorry to hear that you are experiencing some issues with the Trident Hydro cleaner, would you be able to provide me your location and contact details. I will ask a member of our customer services team to contact you to provide you some assistance.
Ron Connolly. address 42 Mons St Lidcombe Sydney 2141, 0425 225 276
Ron Connolly. address 42 Mons St Lidcombe Sydney 2141, 0425 225 276
Thanks Ron, I have asked our customer service team to contact you to provide you with some assistance.
The vac isn’t sucking up the leaves it’s a trident ultra vac
HI Joe, Thank you for reaching out to us about your swimming pool robotic cleaner. We apologise to hear that your Trident Ultra Vac is not picking up leaves. Could you please provide me your contact details and location? I will ask a member of our customer service team to speak to you to provide you with some assistance.
0427273764 Mermaid waters Qld
I haven’t heard from you yet. I have cleaned the impeller but still not working
My trident hydro cleaner moves forward for about 10 seconds and back for about 5 seconds then stops Impeller looks clean any ideas Phil Hogg 0417264940
Our Trident Hydro starts moving for about 5 seconds then just stops. Any ideas why and what I can do to fix??
Hi Justin, sorry to hear about your experience with the Trident Hydro. Could you please provide me with your contact details and location? Our customer service team would like to be in contact with you to offer some assistance.
Good luck they will tell you 1200 to repair and say you were leaving in water for too long… absolute joke. Do not buy this unit, after sales service is dreadful.
hi my trident hydro does not move anymore has the power supply and i can it circulate the water but does not move
HI Suren, we are sorry to hear that you have experienced issues with the Trident Hydro. Could you please message me your contact details and your location. I will ask our customer service team to reach out to you and provide you some assistance.
Why does my Cleaner keep coming to surface and not finishing clean
We are sorry to hear that you may be experiencing some issues with your Trident cleaner. Could you please provide me with your contact details so that our customer service team can contact you to provide some assistance?
I’ve had my Trident robotic pool cleaner for two years and my cord is always getting tangled up and kinks in the lead, when I store it I do hang up the cord so it is stretched out to try and get the kinks out but as soon as I put it in the pool it gets tangled and doesn’t go up the far end of the pool. How do I fix the problem?
Hi Kathryn, could you please message me your contact details and location. Our customer service team will be in contact with you to provide you some assistance.
My Trident cleaner will no longer move. Power is fine. Have been quoted minimum $700 to repair. Is there a trade in program for these products? Or a place where the parts can be reused?
Thank you for your question, could you please give me your location and contact details, our customer service team will contact you to provide some help.
Oyster Bay NSW
The pool cleaner doesn’t start even after I cleaned the filter and nothing was stuck in the impeller. The cords look fine and there is definitely power supply. What can I do to troubleshoot it?
Hi Derrick, could you please provide me with your contact details? I will organise our customer service team to contact you to try to troubleshoot the problem. Also, please let me know where you are located.
Why does the power cord keep tangling, eventually restricting the coverage of the pool? This has been a problem since purchased over a year ago.
Hi John, I spoke to our product specialist, he has a number of questions he wishes to ask you to try to identify the problem that you are experiencing, could you please provide me a contact number or email address?
I sent a private message yesterday.
The retailer in Cleveland has taken the robot back hoping to replace the power cord under warranty. Let's hope.
THanks for the update John, please let us know if you require any further assistance.
I have just sent a private message for Bryan G.
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