Westinghouse 680L French Door WQE6870 Series Questions & Answers

We had a similar issue. The conduit for the water goes up through the door hinge and eventually out the back of the fridge. Where the door hinge is located, the conduit has a spring over it to protect it. The spring has probably moved, and the conduit has worn a hole in itself. I'd suggest the conduit needs replacing. A job for a technician. Is the fridge under warranty? Have you had much trouble with it. Regards, Greg

Check for leaks first.The filter needs replacing every 6 months. It might need replacing. Check behind fridge and ensure there are no kinks in the water supply hose. If not any of these, call Westinghouse

Get onto Westinghouse. It sounds like another lemon.We had similar issues before it was replaced. Seems like this model is one big problem

Thank you - I have sent them a message - pretty sure the compressor is gone along with the control panel!?

Hi Sharifa, We had the same problem with our second fridge (the first was replaced under warranty). The technician found ice deposits above the plastic cover in the ice maker, which basically meant the fridge was kaput. We were staring down the barrel of having to get a third fridge but after discussions with Electrolux, we were given a store credit and now are the very proud and pleased owners of a Samsung. Looking at this page and other pages it would seem there are similar recurring problems with this model. Get the technician out and keep getting them out for even very basic issues. With the two fridges, we had problems that included: 'Hi' flashing on the control panel, wildly varying temperatures in the freezer compartment, large blocks of ice coming from the ice maker, a control board being replaced, non-production of ice, and a hose to the water dispenser replaced after a flood in the kitchen. When the second fridge began presenting with issues they lost us as a customer. I was grateful for the opportunity of a store credit because it gave my wife and I the opportunity to get a fridge without problems thus far. Good luck

Sounds like a power problem, so if not the mains check that the circuit breaker is fully pushed in in the fuse box (if the plug-in type) and that the fridge's power plug is also fully in and not loose in the socket (if so you may need to get the power point replaced).

Sounds like its saying the Temp is High and its adjusting it to lower. I had the same fridge that did this, when you acknowledge it, see what the temp actually is. Mine said Hi and when i touched the panel it would show my freezer was 2 degrees, not -18 what it was set at. I had 2 brand new fridges do this, first within a month of buying it, second (Replacement fridge) about 9 months after getting it. Contact a local Westinghouse repairer to come and have a look, mine was a compressor failure.

Westinghouse technician came and could not find an issue. If it crashes after warranty, they can expect adverse publicity as this is a replacement for one that failed 23 months ago.

Hi Kathryn, Your fridge may have warmed up a bit while the power was off which is probably the only reason for the "adjusting temperature" message. Since writing the review our fridge has started to drip a bit for a minute or so after dispensing water, but the icemaker seems to be working as usual. Not sure if this could be anything to do with the filter, but have ordered some new ones and will let you know if that changes anything.

Thanks for your reply. The power was off for only a couple of minutes. Ours is definitely an issue with the ice maker. I took the water filter out last night and reinstalled, so let me know if replacing the filter fixed your issue.

Yep, we're having exactly that problem after 11 months. If we use the water dispenser then open the door, water squirts out of the dispenser. Good thing the warranty is for 24 months. Booked a service technician to come on Monday.

I think you can turn off the ice maker completely. Not sure about just turning it off overnight if that's what you mean.

The service technician changed the water hose that goes from the top and down the door via the hinge. Apparently it had a crack in it. No more leak.

-18, +4

Same problem, so I have lined my crispers with polystyrene as I feel it is because of the freezers being directly underneath the crispers that the items in the crispers are freezing. This has certainly helped as well as turning up the temp to 7, however the polystyrene has reduced the capacity of the crispers.

Same problem .... also on the bottom shelf. I have mine set at 6 ....so there must be a problem with the thermostat. I'm still under warranty thank goodness. Just awaiting time for technician to come out

same problem ,waiting the answer!!!!!

Press and hold the +&- buttons on the fridge side for 5 seconds

That didnt work unfortunately. We have a technician coming out to look at it today.

Did you ever work out why? Because mines doing this now