19 questions from our users
Hi Westinghouse. I was about to purchase this fridge, but with the bad reviews about the warmtemperature and handles falling off, I am not sure it is a good idea. Have these problems been corrected?
Hi I have had two technicians out already and the first on fixed a dreadful vibration but this refrigerator is so noisy much noises than my old one. I also found it dents extremely easy. I'm really unhappy with this refrigerator
Yes sorry to hear that; we had so many issues with our westing house fridge that we returned it and had it replaced it with different Brand and never looked back - I think you have a good case to return it if it’s still early days
Linda from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
If you wish to discuss this further please feel free to contact me at firstname.lastname@example.org attention Linda Ticket Number 1236761.
How do you adjust the fridge temperature. One of them is on 7 and our food, especially the meat, has gone off. Please reply ASAP. Thanks.
Yes sorry Julie that is exactly what was happening with our fridge. It didn’t matter how Cold I made the fridge settings i.e. I went to maximum, it still wouldn’t not cool below 6 or 7 degrees which made our food go off as well. I went as far as putting a thermometer inside the fridge and the freezer over a couple of days and it would not go below 5 degrees (on maximum cold) in the fridge part which is not adequate. Westinghouse quality is rubbish these days and I think you should insist to get your money back or at least a different brand of fridge; trust me that’s what we did otherwise we would’ve wasted $2000 as well. Good luck with this it is truly frustrating from Westinghouse. As you can see from the negative posts on this page, this particular fridge must be faulty and Westinghouse should swap them over or give people refunds.
Any suggestions on fixing the freezer handle, can you buy the small plastic replacement part? I don’t want to buy an entire handle kit.
Mine broke from use as per the number of reviews out there.
Hi Amanda R,
Tania from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse refrigerator.
If you wish to discuss this further please feel free to contact me at email@example.com attention Tania.
Brand new fridge but ice drawer just falls out. Is this normal?
Replaced my faulty Westinghouse side by side with French door 605L but so far very disappointed. The veggie crispers aren’t very deep and are difficult to slide in and out. The freezer drawer became out of alignment very easily and was difficult to fix. Shelves difficult to adjust and had to remove door trays in get crispers and shelves in and out. Chose this fridge after good reviews but disappointed with my choice
Yes returned Westinghouse because it didn’t cool properly and had cheap handles and finish - we got a equivalent Fisher and Paykel side by side and its simply amazing and so much better than the Westinghouse. The Fisher paykel has far superior build quality than Westinghouse and cools our food perfectly - we are so happy we Returned the Westinghouse and got the fisher Paykel
Does the water come out chilled or room temperature?
Is the water chilled/cold?
Company says chilled. Some customers say they love the chilled water but then some customers are saying it's warm or just tap water?
Hi, we purchased our french door fridge/freezer in January and basically since we’ve had it, it intermittently, albeit most times, makes a loud clunking/cracking sound when we open the freezer drawer. Please explain ?
Mine does that too especially if you open it not quite dead centre of the handle. Something else I’m not happy with
Is the taste and temperature of the water dispenser a problem in all fridges or is it a fault in a few? Thanks
The ice maker is sooooo slow. We might get a quarter of a tray in a day. Emptied the tray at 3pm and at 7.30pm not one cube. Any advice??
Gee that doesn't sound good. That is a reason I went for the normal model though, without the ice maker (as I also heard it was very loud/clunky).
Yes. Harvey Norman staff were lovely and replaced it but for the same model... at least is not sweating everywhere still noisy and the water that comes out is not cold... we might have to live with it for another 5 years if it last that long...time will tell.. and then hopefully be able to get an LG again. The staff from Electrolux are terrible I emaile dthem and never replied
Love the fridge but can't stand the water as soon as it comes out it smells of plastic so badly what can i do. We have also tried flushing it. Thanks
our water is not coming cold at all...and we are lucky if we get 8 ice cubes... are you having also those issues? the smell is coming from the plastic tubes... its the rubber... i think... which then means that the filter is not working properly as it should... as we had an lg and the water was cold, we got plenty of ice and never had bad smell. however its very different with the WHE6060SA
This happened to us and we let it run about 10 to 15 litres of water through it before we drank it and if this does not work you could try changing the filter and or contacting the manufacturer but try flushing first.
As to the ice mine is always full of ice so may be you have a fault and you should contact the manufacturer (also make sure the water is turned on at the back of the fridge all the way seems dumb but could be a fix) i also lowered the fridge temp from 3 to 2 degrees this seems to keep the water cooler and food fresher.
I hope this helps.
Few questions please:
1) Has the freezer handle issue that everyone has reported now been fixed on this fridge or it is still an issue? Here is hoping the design/manufacturing was corrected.
2) Does the water dispenser and automatic ice maker require plumbing or they can be manually filled with water?
3) Some people complained about the smell and fun taste of water after only 3 months, is this issue widespread?
Appreciate your responses?
No problems with our freezer handle. Water needs plumbing in. No funky smells that we’ve noticed. Love my fridge!
The freezer door handle has not been a problem so far the installer checked it was on all the way which seems to be a problem.
And as to the water chiller/ice-maker it does need plumbing and we have had no smell coming from the water the delivery installer warned me to change the filter regularly about every six months if you use it a lot and maybe 12 monthly if you use it occasionally.
I hope this helps as (touch wood) we have had no problems so far.
Just a quick question on fridge width I understand it is 896mm but how much clearance is required with doors open.
Thinking of purchasing but have only 900mm space and may have problem with left hand door opening near wall.
Hey u should be ok but hard to tell when I don’t know it kitchen ... anyways apart from it giving good fridge space and looks go I wouldn’t buy it as it’s the noisiest fridge ever !!!!
How long should it take a new WHE6060SA to get cold from intstallation? And how long will it take to start making ice?
I don’t recall exactly but it wasn’t a noticebly long time. I do remember that we hadn’t pressed the button on the inside to start ice making but once we realised and figured it out, it was working quickly.
Hi I can’t answer exact time length but once the water goes through it should be in a few hiours. Ours didn’t work at first
Thank you. I think the problem with mine was that the delivery drivers had installed the power and switched it on but left the water install to me. The fridge and water had been on for 8 hours and still no ice. I switched the fridge off for 2 mins and turned back on to reset the ice maker and it has been churning out ice ever since. Very happy with this purchase ao far.
There are so many complaints about the handle - everywhere, Westinghouse, has this problem been resolved or do I need to cancel my order?
How long is the water filer meant to last for ? My fridge is only 3 months old and the water has a distinct Mildrew smell and peculiar taste .. need to fill litre jug .. before you can drink the water .. any suggestions?
I don't have the answer but would like to know. Our fridge is about the same age and is doing the exact same thing. Was good in the beginning but then started tasting strange. Changed water filter but didn't fix it. Never had a problem with our last fridge water dispenser tasting funny so suspect it is the fridge.
what temp should I set the fridge at?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.