Zodiac Tornax Robotic Cleaner Series Questions & Answers
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Hi, my tx35 will only travel in reverse, any suggestions
Hi Mr B, Thank you for reaching out. For immediate assistance, please contact our customer support team on 1300 763 021 from Mon-Fri 8.30am - 6.00pm EST.
My Zodiac TX20 motor died right after 2 year and two month contact Zodiac company --- out of the Warranty and have a good day. contact the dealership shop ---one thousand dollars to repair and we had this a lots. Very disapointed , Please aviod these product
Our cleaner was working fine for the first few days today it will only move 30cm and then stops. We have cleaned it out and restarted and still won’t continuously clean! Any suggestions?
My 3 year old TX 35 has a flashing I after about 10 min working and then stops. Any ideas?
Check the wheels, mine had non drive end wheel come loose and stopped the belt from driving, then have error on panel. Check belts are on wheels properly, they can move slightly off wheels causing unit to stop and error
I have had a TX35 for a year and it was left in the pool for 2 months while I was away. It now has a single flash and troubleshooting says it is a pump seal problem as I have discounted all of the rest. How do I fix this?
Hi, my cx35 has stopped working and each time I start it, it stops and the ‘I’ light comes on. It progressively got worse. It use to run for a several seconds then stop, now it doesn’t start at all. I have pulled it down and everything is fine. Controller seems to work ok. I’m thinking cable needs replacing as must be electrical short out. Any ideas please?
My 1 year old Zodiac TX35 is not working. Initially when power is turned on it starts then stops. Flashing light on control panel then occurs. Any trouble shooting tips?
My zodiac stopped working how did I clear an airlock/ it is bubbling but not moving
My zodiac stopped working how did I clear an airlock/ it is bubbling but not moving
My zodiac stopped working how did I clear an airlock/ it is bubbling but not moving
what is the difference between a zodiacTX35 and a zodiacTX 30.I ordered a zodiac TX30 and was sent a zodiac TX35 which you can buy on line for $200 dollars cheaper.
How do you replace a power cable on a tx35 robotic pool cleaner?Larry
i have no idea. the problem with ours required a tech to fix it.
How two operate
Just put in pool, make sure it is fully submerged before turning on. Empty basket as necessary. Don't leave in pool if not actually using it for cleaning.
Does anybody at Fluidra know where my pool cleaner actually is?. Not only does it seem to have completely disappeared, but your "customer service" people are of no service at all. Job# 00625925. Don't msg me telling me to go onto Facebook...I'm not on it.
Just purchased the tx35 it spends more time going backwards. When it does goes forward it just does wheelies. Any ideas?
i ve just pulled my 2 apart and it seems there is a failure in the electronic control board positioned on the underside of the cleaner
Hi Frank, were you able to source the electronic control board to remedy problem.
Why does your company not offer a comprehensive range of spare parts for the products that you sell? Why do you only sell an entire lower assembly that costs more than the new replacement price of the entire pool cleaner? Are you aware of your responsibilities in Australia under the Trade Practices Act 1974?
Hi BrianVee, Thanks for your inquiry. The complete Chassis in our 2020 catalogue is priced at $530 RRP which is basically a complete rebuilt kit and includes a new cable and gearbox. Compared to the cost to purchase a brand new TX35 (RRP $1,491), we believe it's good value.
If you need further assistance, we can be reached at the live chat located on this page during 9am-5pm Mon to Fri: external link Regards, Zodiac & Astral Pool/Fluidra Support
You might want to instruct your telephone support staff and your retailers of this suddenly reduced price as none of them seem to think it is anywhere near the price you state. It appears the price of the cleaner itself has increased by 50% also. What an incredibly dishonest company you represent.
Why does my Zodiac TX35 only do half my pool. No matter where I put it in or move it to it always comes back to half the pool?
Hi there, Thanks for your enquiry. Kindly check to see if there is enough length of cable in the water for your cleaner to move around your entire pool and make sure that the filter canister is clean. This can be cleaned with just mild soap and a soft bristle brush.
If you need further assistance, we can be reached at the live chat located on this page during 9 am-5 pm Mon to Fri: external link Regards, Zodiac & Astral Pool/Fluidra Support
Hello, I have used this more times and it does have more coverage but it does not pick up all of the leaves and certainly not the dust even though I purchased the extra canister for the dust. I am extremely disappointed in this product. As I'm getting older, this was supposed to make cleaning the pool easier but it has not.
Hi I brought my TX 35 at end of December been a brilliant little machine out pool is the cleanest it’s been in years. On Friday after about 1/2 hour it stoped working and is barely working since. Can someone help please Peter
Hi Yes confirming Peter Stevenson
Hi Peter, Thanks for your inquiry but we will need to obtain more details from you in order to help you troubleshoot. Have you tried contact our LIVE CHAT support? Our agents can be reached at the live chat located on this page during 9am-5pm Mon to Fri: external link
Regards, Zodiac & Astral Pool/Fluidra Support
Hi
I brought my TX 35 at end of December been a brilliant little machine out pool is the cleanest it’s been in years. On Friday after about 1/2 hour it stoped working and is barely working since. Can someone help please Peter
Hi Peter, Thanks for your inquiry but we in order to assist we will need to get more details of the issue from you. Can you reach out to us via the live chat? external link . One of our Customer Care agents will be able to assist you from there.
Regards, Zodiac & Astral Pool/Fluidra Support
My tx35 pool cleaner stoped ,it is dead , I feel that it’s the computer board, thanks Peter.
Hi Peter, Is your product still within warranty? If yes our team can help or if it's outside warranty we can recommend a repair agent to assist. Please reach out to us directly via live chat located on this page during 9am-5pm Mon to Fri: external link
Regards, Fluidra Case Management Team
i agree peter. just tested on my 2 failed unit and after countless hours trying to get support,,
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