Best Philips Domestic Appliances Coffee Machines

Got it brand new , have been using it daily for two months … now it doesn’t suck in the water and makes a terrible noise when running. Have called a… Read more

few times with no resolve. Some of which is my fault as misplaced the receipt so there is nothing they can do for me . After reading different reviews I can see this is a problem with the machine . Probably would never buy another coffee machine from this company

great machine, so easy to use and makes the perfect cappuccino even with plant based milk Show details

Was going well for 11 months then water pouring out all over the bench, took it back to HN for repair, Phillips approved to repair it after 3 weeks.… Read more

Got it back then 1.5months BOOM same problem. Back to HN and sent back off again. They have had it for 1.5weeks so far, called Phillips, waiting for report before they approve the fix. So they wont approve a new, replacement or refund. I can assure you that the service and machine is terrible. DON'T BUY PHILLIPS, Im going to go back to Delonghi.

DO NOT BUY THIS MACHINE. unless you like lukewarm coffee and your cappucino with the milk shot in first and the espresso shot on top. There is… Read more

absolutely no control over the milk. Please only buy a machine with a steam wand. I am now stuck with this terrible machine.

Zero written instructions only pictures the ridiculous milk thing leaks all the time had it for a month and all its good for is making hot water . Show details

If I could give zero stars, I would. We were gifted this coffee machine for our joint birthdays, and it spent more time at the repair centre or… Read more

sitting in-store waiting to be sent back for repairs than it ever did making coffee.

The first issue was a failed heat pump, which meant it wouldn't heat either the coffee or the milk. We sent it away for repairs, but when it was returned, the hopper lid and water tank were smashed. One of the damaged parts had even been covered with repair centre stickers, despite us being told the machine had been repaired with new parts. We couldn't even test whether the original fault had been fixed because it arrived back in such poor condition.

To make matters worse, the machine was returned dirty, wet, and covered with white mould inside.

We took it straight back the same day. The best Philips could offer was a professional clean and replacement parts, leaving us with little choice but to accept. Considering the presence of mould inside a machine used to prepare drinks, this response was completely unacceptable.

When the machine was returned again, the Harvey Norman staff checked it with us before we took it home. Philips had done absolutely nothing. The only difference was a new box. The machine was still smashed, and after sitting for several more weeks, it contained even more mould than before.

Philips then refused to take any further responsibility for the machine and instead tried to argue with the retailer.

To be clear, Harvey Norman were outstanding throughout this entire process. They were just as shocked, disgusted, and frustrated by the situation as we were. They did everything they could to help, despite the lack of support from Philips.

It took another five weeks to finally reach a resolution.

Harvey Norman had some sympathy for us and after Philips washed their hands of the situation, they did issue a store credit for the value of the machine to us.

Overall, this coffee machine spent more time at the repair centre or waiting to be returned there than it ever spent in our kitchen. The product quality, repair process, and customer service from Philips were all deeply disappointing, and I would not recommend this machine or Philips based on this experience.