Best King Koil Mattresses

Brought in Oct 2021 for just under $4000.00, due to my partner having fractured vertebrae. The mattress was great to start with but now has extreme… Read more

excessive sag - 10cm in the middle of the mattress. Both my partner and I are now suffering from back and hip pain waking up sore and untested every morning due to our body's rolling into the middle of the bed. I have contacted the place I purchased the mattress from they have put in a warranty claim with all valid information. I have received an email from AH beard bed and then again forwarded what they requested. I missed one call from someone and then rang back with no answer after waiting well over 15 minutes for someone to pick up. I sent an email stating this to the lady I missed the call off 7 days ago and have not heard a thing back. Absolutely discussed with their customer care. This process started on the 26th of August and it is now the 15th may. Do not buy this brand as they are happy to take your money and then go missing with a genuine warranty claim had been requested. These pictures were taken with a 4kg weight imagine what a 80kg body's does.

I don’t recommend this mattress. I tried it at a 40winks store and lied down there for a few mins, it was really good at the shop so we bought a King… Read more

size medium for $5000+

However, after a few months, it sags then it needs to be turned. King beds are so heavy to turn. If I don’t turn it, it gives me back ache. I don’t have any back issues and I’m a back sleeper.

I waited hoping that I’d get used to it. But I did not. So contacted them after 1.5 yrs to ask if this is an issue with the mattress. Apparently it is not. It’s the mattress’s way of contouring to your body and it’s expected. Their comfort guarantee only allows you to change comfort level from medium to firm or soft but I still had to pay $600+. I decided to give it another chance and went ahead to change comfort level to firm. We also tried firm at the shop and it seems comfortable.

After comfort change, it was fine until a few weeks, it still sags so it needs to be turned again 2-3 weeks. It was ok for a few weeks but now It gives me back pain. I have to sleep in another room with a Koala mattress to give me good sleep.

I think it’s better to be able to try a bed for at least 2 months and have the option to return if it doesn’t work out or at least partially refund. You won’t know just by trying at the shops for a few minutes.

Bought this back in 2021 for a small fortune ($3800). I have a bad back and expected that price equals quality. Unfortunately not so. Although it was… Read more

comfortable in Harvey Norman, within 3 months it sagged in our sleeping positions and a ridge formed down the centre of the mattress. The ridge in particular made the bed feel like we are sleeping on a slope and caused shoulder and back aches. The warranty conditions are so onerous that the ridge is considered 'fair wear' and wasnt pronounced enough, and to have the bed looked at meant going without a bed for a few months and wearing the transport costs.

Having had such a long drawn out process dealing with Harvey Norman and another bed company immediately prior to purchasing the Chiro Tycoon mattress, I couldnt be bothered fighting for another refund.

I've now gone for a 'bed in a box' brand which so far has been a lot more comfortable, much cheaper, and has had better customer service. Given the difficulty of dealing with Harvey Norman and the Chiro Tycoon bed company, I figure that if there is a problem and the bed in a box company become difficult to deal with, that for the price of this mattress I can dispose of it and get multiple mattresses and still be ahead compared to purchasing another expensive name brand bed from HN.

King Koil Ortho 15 years and still going great – I didn't know where to place this review because maybe they don't make the ORTHO model anymore but I saw that the previous review on this model… Read more

Guardian, advising not to buy ANY King Koil. Well my wife and I can't agree. We have had this queen sized mattress for 15 years and it is just fabulous. Comfortable from day one till now. Ours is rated as "FIRM" but we felt that maybe it is more Firm/Medium. Anyhow, there may be valid complaints about particular models which we can't comment on since we haven't owned them all, but we certainly can't criticize the whole brand. Ours is, like I said, fabulous after 15 years. I will advise we are not heavyweights if that has any relevance. I am 75kg and wife about 65kg.

Terrific mattress! We love this – We are so happy with purchase of our King Koil Chiro Elite mattress, that we're now sourcing two more for the kids. Great cutomer service - very efficient and great communication. Show details

Just miserable bed – Bought 2 of these beds from Forty Winks, a firm for my partner and medium for myself. Have to say that I have to turn it every week. It has no… Read more

support at all and when I rollover on my stomach to try straighten my back i can hear a spring or metallic sound like it pops. This is just awful. In store it felt Ok but what I have does not seem to be the same as in store. Think they display a top model then you get a much inferior product delivered. My partner said the firm is only just firm. Mine fells wretched and now have a sore shoulder to add to my woes. Spent huge amount at this business over the years but never again. Sealy is a much better product. With this King Coil I wake up every night and also it gets hot.

Would give zero stars if I could. Purchased from Harvey Norman. The first few weeks were like sleeping on wood. Went back into Harvey Norman and told… Read more

there was nothing they could do and it could take a few months to settle in. Cried nightly about my purchase as we did not have another option to buy or money to replace. Most uncomfortable mattress ever. After about 1 year the mattress started to sag. Has both imprints of my husband and I on both sides. We are 70 and 90kgs respectively, so not obese people however has permanent sagging on each side. A big hump in the middle. Tried rotating and flipping with nil improvement. Bought a mattress topper with some hope of reprieve. Slight improvement for a few weeks however now back to where we were. Do NOT waste your money. I wake up sore and stiff every morning. Harvey Norman were useless and had zero empathy and no recourse for any return. Wish I had purchased a mattress with a sleep guarantee. Devastated as we don't know when we will be able to replace. I have a single foam mattress my children use for sleepovers that I sleep on most nights,

I wish I read some of these other reviews before purchasing. This is hands down the worst mattress I have ever slept on and A.H. Beard is the most… Read more

difficult company I’ve ever had to deal with. Their customer service is so unbelievably terrible. It’s no wonder they’ve gone into voluntary administration. How this company has lasted as long as it has I will never know. This mattress started significantly sagging (around 3cm) after not even a year. We reached out to them and after many back and forth emails collected it for assessment and refilled it. I was not happy about this as it was clearly defective but thought I would give them the benefit of the doubt to rectify it. As soon as we got it back it had a weird plasticy sound inside and still sunk albeit not as much (around 2cm). It was still incredibly uncomfortable and within a few short months back to around 3cm of sagging. We thought a mattress topper which helped but it became too much so we reached out again and asked for a refund. They then collected the bed a second time for assessment and without our consent refilled and returned it again. There was no communication and just a get what you’re given attitude. Because the mattress had now been filled twice it bumped it up over the 3cm threshold for a warranty claim. The mattress again had a horrible sound and was still uncomfortable but with the topper there was a slight improvement but I didn’t have high hopes and was displeased with their service overall. Well a few more months passed and we are back to square one again with significant sagging. I believe without the 2 refills it would be beyond 5cm at this point which is well above the warranty claim requirements. We have now reached out a third time and they are taking weeks to respond and say they will call you back and then don’t. I’ve resorted to sleeping on the lounge as we don’t have a spare bed and my back and mental health are severely suffering from this ordeal and I’ve been holding out buying a new mattress until we get a refund. I suffer from chronic back pain and migraines and have moderate to severe scoliosis. My spinal curvature has remained stable for many years into adulthood but the pain I am experiencing now is unmatched to prior years. I have lost several centimetres in height since having this mattress and I’m afraid my curve has progressed and I will need spinal fusion surgery. This company should be held accountable for this. It’s not okay and they should not be getting away with treating customers like this and avoiding warranty claims they are legally required to fulfil. You haven’t heard the last of me. DO NOT BUY FROM THIS COMPANY!

Hopeless – Selected medium profile mattress at Harvey Norman after inspecting all brands/models on display at their Gepps Cross store, but the product that was… Read more

delivered was immensely inferior to what was on display. It simply has no support for the lower back and hips and is just outright uncomfortable. I was previously a sound sleeper with no back complaints, but now I cannot sleep longer than 4 hours before being awoken from back pain and general discomfort. I’m fortunate that I kept my old matress in a spare room, because after 2 months of continual mattress rotations, minimal sleep and back pain from my new mattress, I was happy to swap-back to my old mattress which restored my life by providing sound sleep and eliminated my back pain. Wasted $2.5k on this pathetic excuse of a mattress and expended my free annual hard-rubbish collection to get rid! This mattress is beyond salvation and I urge anyone not to inflict it upon themselves.