Best Transaction Accounts in Northern Territory Darwin

I am writing to raise a serious concern regarding the communication and application of non-ATM transaction fee rebates on ING Orange Everyday… Read more

Accounts.

Based on publicly available information, customers are led to understand that they are eligible for reimbursement of up to five non-ATM transaction fees per month. However, in practice, these rebates have not been applied as expected. Despite meeting what appear to be the stated eligibility criteria, no reimbursements have been processed on multiple occasions.

This issue does not appear to be isolated. I am aware of a significant number of other customers—estimated between 50 to 100 individuals—who have experienced similar outcomes. This raises concerns about whether the product features are being clearly and accurately communicated, or whether there are inconsistencies in how eligibility criteria are being applied.

The discrepancy between what is advertised and what is delivered creates confusion and undermines customer trust. Transparent and consistent information is essential when customers are making decisions about financial products, and any misalignment has broader implications for consumer confidence.

Given the seriousness of this matter, I intend to escalate this concern to the appropriate regulatory bodies, including AFCA and ASIC, for further review. I believe it is important that this issue is thoroughly investigated to ensure fair treatment of customers and clarity in financial product disclosures. ING deserve huge penalties from Reserve Bank.

Fantastic customer service – On Wednesday 10th May 2023 afternoon I went into the Lilydale Branch and I asked Miranda if she could apply the fee waiver on the ANZ Access… Read more

Advantage if I showed them my Pension Concession Card and she said that was fine. I would recommend banking with them since they are extremely helpful with their customers.

(Note: This review reflects my honest experience as a Bankwest customer for four years.) – Bankwest has truly been a lifesaver for me! Their mobile and internet banking platforms are incredibly user-friendly, making managing my finances a… Read more

breeze. With Bankwest, I feel like I have all the tools I need to stay on top of my money and plan for the future.

One of the standout features for me is the ability to access digital cards through internet banking. This innovation has made transactions more convenient than ever before. However, I do hope that Bankwest will consider implementing a hyperlink button for Samsung Wallet or Google Wallet, as navigating through card details can be cumbersome, especially for individuals with visual impairments.

Despite this minor inconvenience, I must commend Bankwest's exceptional customer support. Their team is always ready to assist with any queries or issues, providing efficient and hassle-free solutions. Even when I've encountered difficulties with their banking apps, their support staff have been patient and understanding.

Having been a Bankwest customer for four years, I can honestly say that my experience has been nothing short of excellent. However, one area for improvement would be the process of copying BSB details to Centrelink or employer payroll sites, which can be somewhat tedious. It's a small change that could greatly enhance the user experience.

Overall, I am beyond satisfied with my banking experience with Bankwest. They have truly exceeded my expectations and have become an integral part of my financial life. Thank you, Bankwest, for providing outstanding service and empowering me to take control of my finances with ease!

Receiving money via OSKO is not instant – It takes 1 business day transferring money from Westpac to Ubank via OSKO. The same operation from Westpac to Macquarie Bank is instant. Not impressed.

For the last 1.5yrs I found the crypto.com card failed on about 65% of online purchases. It is quite annoying. After nearly a week chatting with… Read more

crypto.com support and escalating a couple times we figured out it may be due to my billing address being different to one I signed up with. It took a couple days for someone to figure out how to change my address on their end, but it seems to have fixed the issue. I would highly recommend crypto.com put an option in their App to update your address, I'm sure I'm not their first user that has moved house. This is not the easiest App to navigate or use, you just have to learn where things are, for example, to access Support you need to go to the Settings menu. To deposit crypto, you need to click on "Transfer" (this also doesn't really make sense). Hopefully my frustrations with this card are over.

Excellent customer service – I cannot praise enough Suncorp customer service! I am truly impressed of how accessible, friendly, knowledgeable, professional, efficient the staff… Read more

helping over the phone are. Been in contact with several staff members over last couple of weeks to help me with a merchant who wrongly charged me eight time on same afternoon for exact same service, and who claims having refunded the amounts. Suncorp makes it easy from the start with clearly stated options easy to select over the phone. Commonwealth Bank options are too confusing, I end up giving up! Big Thank You to Suncorp!

Dont sign anything with StGEorge until you've had the chance to read what you're signing. First, StGeorge have gone to a lot of trouble to create… Read more

multiple products on productreview, perhaps to avoid people seeing how they behave.

The primary issue in my case was being advised I had the incorrect account type and needed to open a new account. So far all ok. Except the lady then provides a document to sign. The first couple of sentences on this, note that Ive read the Terms and Conditions. She advises that theyre online and I can read them later. I said I cannot sign until I've what I'm agreeing to. She goes online and opens a T&C document. This, it turns is a lengthy booklet, that presumably you're supposed to read and absorb while sitting there; with the lady constantly interrupting you to explain it's just standard and all the banks use this. You could just give up and sign. which is what I expect StGeorge want you to do. I gave up and left, not wanting the repercussions of signing something I hadnt read, to come back later. It's quite absurd to sign a document (especially related to finance) without reading it first.

MyCARD is terrible, shocking service, on hold for over 40minutes to just speak to someone.

High Fees – The Commonwealth Bank charged me :($15 for overdrawn fee and the amount overdrawn was only $56 approximately and l had clear funds going through only… Read more

3hrs later by a direct transfer) ,l think the Commonwealth Bank are not interested in looking after customers with not much money for just pure greed in my book

HSBC Sunnybank opening an account – I went to HSBC Sunnybank today 31 March 2023 and Amy attended to me. Amy was calm polite and courteous explaining everything and answer all my… Read more

queries. My business went smoothly quite different from what I experienced yesterday. I think yesterday was mainly due to the young teller at the front desk need customer service training. Thank you Amy you made my day.

Recommended for cash servicing and legacy banking – Overall a fantastic transaction account, with good service (if a little slow at times) when it's needed, and much improved daily banking tools. If… Read more

you're after a transaction account with great access to cash handling and in-person customer service, this is probably the best option available today.

Customer service wise, branches are available throughout the week nationwide, all with a Smart ATM, and many with 24/7 ATMs for cash servicing. Staff are usually friendly so long as you respect them, and reasonably quiet if visiting off peak. Do note the phone line is unavailable for general enquiries on weekends. Live chat is also available, although I couldn't get this to work in-app (one of many bugs found).

If you're using cash a decent amount, you can use ATMx and Precinct ATMs for free (in addition to Westpac and St George/Bank of Melbourne/BankSA ATMs and other banks), and deposit at any of Westpac Group's branches or Smart ATMs, as well as post offices.

The app can be slow and some features are just completely broken, but most things work very well and I much prefer Westpac's budgeting features over most, if not all, other banking apps' budgeting features. Online banking is also available, although it hasn't been updated with newer features like Osko payments or budgeting.

The account is free under age 30 or if you meet other requirements, and a Debit MasterCard is included - if you don't meet the requirements and want most of the same features, consider St George/Bank of Melbourne/BankSA as an alternative, as it does mostly the same thing for free at all times.

I experienced a fraudulent transaction on 06/02 and immediately provided all supporting documentation, including evidence from the legitimate company… Read more

that was being impersonated. Three months later, HSBC’s dispute team still seemed completely unable to handle the case properly.

Every interaction felt scripted and robotic. No real action was taken, no meaningful updates were provided, and I was repeatedly left feeling like the bank was siding with the scammer instead of protecting its customer.

This was the first time I’ve ever been scammed, and the experience with HSBC made an already stressful situation far worse. After banking with HSBC for decades, this has been a major wake-up call. Not only is this card expensive to use while travelling because of excessive fees and poor exchange rates, but when it truly mattered, HSBC failed to provide the protection and support I expected.

A bank’s real value shows during difficult situations, and unfortunately HSBC completely lost my trust through this experience. I would strongly discourage anyone from relying on this card for travel or fraud protection.

Commonwealth Bank - Security or Marketing – I am an 89 years young customer of the Commonwealth Bank and have used its facilities to transfer money to various organizations over the years. … Read more

Friday, 19 Jan I went to my local branch and with the cheerful assistance of the Manager, transferred funds to an interstate Bank; all "checks and balance" were made;. There was no possibility of a scam.

Within 30 minutes of leaving the bank, I received a phone call; 2-3 texts and 4-5 emails wanting me to contact the Bank.

Suspecting a scam I checked with the local branch and was assured the contact was genuine.

I phoned the number and was advised the bank was doing a security check to protect me. After the usual "identifying" questions; full name, date of birth, residential address etc; then followed a list of questions which appeared to have nothing to do with security but more attuned to a "Marketing Survey." I objected to this unwarranted intrusion of my private affairs but was informed that unless I answered all questions, the transfer of funds would not proceed. BIF DADDY HAD THE STICK.

Under protest, I answered all questions. It was agreed that there was no scam and that the funds would be transmitted to the receiving Bank and should be in the designated account by Saturday 20 January.

A review of my Bank Account on Monday 22 revealed that the amount had not been transferred as I was told on the previous Friday and by way of email. [FALSE ADVICE FROM COMM BANK]

Another trip to the local branch late on Tuesday 23 Jan and was advised to contact the security section again. This section failed to notify me that the funds HAD NOT been transferred.

Today, 24 January, another call to Security to be advised the funds would be transferred within a 40 minute time frame. Records now show that to be correct.

On three occasions, I have requested to be supplied with the questions asked (apart from identifying questions) and on each occasion was advised that staff could not provide the questions. When asked for a reason for the refusal, I was told it was because of "BANK POLICY."

When any organization hides behind the excuse "POLICY," then one commences to smell a 'rat.'

Was the Commonwealth Bank trying to protect my financial interests or more likely was the Commonwealth Bank conducting a covert "Marketing Survey" to find reasons for their shrinking business base and loss of customer support. You be the Judge.

Tom

Welcome to the Virgin Money Australia Call Centre – Welcome to the ninth circle of hell. A warning to anyone even slightly considering doing any… Read more

business with Virgin Money Australia... DO NOT. No matter how good any offer or deal may seem, as soon as something goes wrong, and it will, you will be forced to attempt to talk to their offshore call centre – where no one will hear you scream.

It would seem that Bendigo is not a better big bank but just a big bank. They seem to have furtively changed the rules without telling anyone. When I… Read more

was first linked to the everyday account they allowed 2 over the counter transactions per month, now it would seem they don’t and you get charged $2.50 per transaction. A bit rich considering we also have a home loan with them, for which we pay a fee for. Trying to get answers is also like pulling teeth!

NAB Fails Small Businesses—Promises Broken – Switching to NAB was a mistake. I trusted their CEO’s ‘support small business’ promise, but they can’t handle basics—three identity checks per call,… Read more

dropped transfers, and zero internal coordination. High international fees and card payment blocks (unlike Westpac’s reliability) crippled my Meta ads. NAB’s a disaster for small businesses.