Carly
Carly

Has anyone had any luck getting a refund? I sent my wave wand back because I wasn’t satisfied with the results (I had to pay $12 to send it back) and I haven’t received a refund yet (its been a week and a half).

Ashley M.
Ashley M.  

Did you get a tracking # on it? Once you confirm it has been received by their office, send them another email following up.

Carly
Carly  

Yes, I did receive verification that their office received it on 9/8. I sent another email to them today with this information. Thanks for the suggestion.

Billie
Billie

I’m just wondering how I can stop the burnt hair smell after using the wave wand. I did not get heat protectant from your company as others have mentioned receiving when they purchased the wand however i am using another heat protectant. Even with the wand turned down to a low temp I still get burnt smell. Will this subside or is there something you recommend?

Billie
Billie

I’m just wondering how I can stop the burnt hair smell after using the wave wand. I did not get heat protectant from your company as others have mentioned receiving when they purchased the wand however i am using another heat protectant. Even with the wand turned down to a low temp I still get burnt smell. Will this subside or is there something you recommend?

Maya
Maya

Hi there, I’m just wondering the circumference of the barrels? Thank you.

Belinda L.
Belinda L.  

Hi there, they are 12cm, so quite large.

Maya
Maya  

Thank you kindly :)

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