Bosch Athlet BCH6AT25AU (White) Questions & Answers
VerifiedMPN: BCH6AT25AU
Why is vacuum not holding charge it’s only 2 year old I have already had to replace head as brushes stopped turning now battery not holding charge
Hi Mel. My one is similar as the charge is holding less and less as time goes by and mine is less than 2 yrs old. After reading other reviews it seems this is a Common problem with these models ):
CAN YOU WASH PAPER FILTER
Who can i call in Brisbane to replace the battery of my Bosch 25.2 v Athlet .
Hi John Moman, Thanks for the question regarding your Bosch vacuum cleaner. If you need any help please contact us on 1300 369 744 and be sure to provide your model number & we'll investigate for you. Regards, Bosch Home Australia
I have emailed this information over a week ago. I am disappointed that there is no part available for a machine which has only 32 months use. I am aware of a ruling by the Department of Fair Trade in situations like this . Can you please come back to me with Bosch's position.
Hi John, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum cleaner. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH18082 in the subject line with your contact number and your proof of purchase. We’ll investigate for you. Regards, Bosch Home Australia.
you can't because Bosch don't supply replacement batteries
Hi there Why does the brush on our Bosch keep popping out when using it. Very annoying when you have to keep bending down to pop it back in
I have a bosch athlet white I have seemed to misplaced the charging cord. I have a range of cords here and not sure if it is one of them. Is their any way I can tell if it's the right cord by a serial number?
Hi mine is a black adapter plug .. rectangular with two prongs that plugs in sideways .. says AC/DC adaptor .. use only with VCAS01V25 … model number SO15WS3000050 …. input 100-240V- 50/60Hz- 400mA Output 3.0V— 500mA Your numbers may be slightly different but as long as the input and output match it should be the one .. hope that helps :-)
No luck I may have to buy a new one they are so expensive
What is the answer? Can you buy a replacement battery for this model? Yes or no If yes, where can it be purchased?
Hi Kathy, Thanks for your question. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH15961 in the subject line with your contact number. we’ll investigate for you. Regards, Bosch Home Australia.
$250.95
you can't unless you want to pay more than the stick vacuum costs you do what I've done complain to consumer affairs
Is it possible to engage the roller at the first speed? I find on our carpet it's not quite enough on level 1 to pick up everything, but level 2 is too powerful and hard to move the vacuum. If the brush worked on level 1 it would probably be perfect.
Never use it on first speed. Level 2 is not too powerful and sometimes I find it necessary to use turbo for short periods.
Hi Steven A, Thanks for the question regarding your Bosch Vacuum Cleaner. When using the vacuum cleaner on level 1 speed the head should turn. If it isn't turning please check to make sure that the head isn't blocked or anything causing the head to not turn. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
HI the red light is flashing above the word sensor on my vacuum. I have emptied and cleaned the filters any ideas why its doing this ?
Hi Ryan B, Thanks for the question regarding your Bosch vacuum cleaner. We would recommend to check for any blockages within the roller and remove the head to clean if needed. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
Do l need to charge battery on my new bosch athele vac before using it?
Hi Mary Deacon, Thank you for your question. Before using the vacuum cleaner for the first time, the batteries must be charged for at least 6 hours. You can find more information on what to do before you use the appliance on page 38 of your user manual. If you'd prefer to speak with someone for some help, please feel free to call us on 1300 369 744 (select option 2). Kind regards Bosch Home Australia.
I purchased my vac 8/08/18.. it is a great vac and has served me well. About a year ago the battery wasn’t charging, I phoned Bosh and they replaced the charger for me.. it has been charging ever since but has never really regained the charge it had previous to that problem, slowly over the past year the run time has gotten shorter, I can no longer get more than 2 mins on full power and about 4-6 mins on lower setting.. when I purchased this vac at Harvey Norman I paid for 24 mths.extended warranty so it is covered until 07/08/2022.. two questions… can the battery be replaced under warranty? And .. do I call Bosh regarding this or Harvey Norman?.. to renew battery or replace… Many thanks Dell
Hi Not Happy Jan , Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum. We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia.
Bosch don't supply a replacement battery don't beleive me search the internet
Hi can you get new batteries for this bosch stick valcum BCH 6AT25AU/02
Hi Dianne H. Thank you for your question . Your appliance is fitted with lithium-ion batteries which, for safety reasons, are only accessible to professional repair specialists. If you could please contact us on 1300 369 744, and we'll be happy to investigate for you. Kind regards Bosch Home Australia.
only if you want to pay more than the vacuum cost you
what type of battery is in this model
it says Lithium but it is not detachable. Does not look like you can replace it without screwdriver.
Hi Terry, Thanks for the question regarding your Bosch Vacuum Cleaner. With this specific model we have the 25.2V Lithium-Ion battery. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
this vacuum is not worth the money as the battery can't be replaced unless you are willing to pay more than the original product cost
My Bosch Athlet sensor light came on and the machine turned off 'stopped running' I emptied the container ...only half full then recharged the unit The unit is reassembled correctly. the battery indication is ''fully charged'' The switch will not operate the motor at any speed. Until now the unit has operated well and has been used infrequently.Your advice would be appreciated Mal
Hi Malcolm, I had a similar problem previously and it was the electrical connector where the handle connects to the main body. The connections do not make complete contact. I think there is a film on YouTube which explains it. Good luck.
Hi Malcolm H, We're sorry to hear that you're having issues with your Bosch Vacuum, We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH11595 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.
My Bosch has been on charge for 3 hours and still no charge how can l fix this
My Bosch has been on charge for 3 hours and still no charge how can l fix this
Hi Yvette, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH11390 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.
but another brand re[alcing the battery is more than what it cost you originally
hi. now my Bosch cleaner has only last LED (on the right side) flashing and on when charging. the other two (on the left side) never flashing or on. the appliances can operate. is the problem means the two LEDs are defected?
Hi Shawn, Thanks for your question. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH11277 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.
The blue light flashes for awhile but then stops flashing and stays on is this ok
Hi Bill P, Thanks for the question regarding your Bosch Athlet BCH6AT25AU The blue light flashes when charging. Once the vacuum is full charged, the blue light will turn off. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
What is the problem when the blue light stays on after charging?
Hi Bill, The battery charging status indicator for the appliance corresponds to one of the two following variants: a) The indicator shows the charging status of the battery. Once the battery is fully charged, the indicator lights up in blue. When the indicator flashes, the battery must be recharged. b) The indicator LEDs show the charging status of the battery. - Battery fully charged - Battery semi-charged - Battery low When the final LED flashes, the battery must be recharged. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
Can I leave my cordless bosch vacuum on all the time?
Are these suitable for loop pile or berber wool carpet?
I am not sure if I am missing the accessories inside the box? the vacumm just came with 3 piece main unit and a charger. are there other accesseories included by default ?
Hi VT_BATMAN, Thanks for your question regarding the Bosch BCH6AT25AU. There are no included accessories for this appliance. There is a kit available through BHZKIT1, external link . Our retail partners may have them available or you can call us if needed. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
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