Brivis Questions & Answers

I have Brivis wombat 20 installed at my home. I never had any issue with the heating system but three days ago the system itself tripped the circuit breaker and stopped functioning. I did reset the circuit breaker but it would keep tripping. Can some one suggest what is causing this issue? Thanks Raza

Hello. I have a Brivis duct heating NC-6 controller. Recently the power failed to our home and I needed to reset the clock. I did this but now the digital readout is not moving forward, i.e. Stuck on the time I set it to. It shows the time with the flashing dots on but remains the same digits. This makes it difficult for the on/off program to work. It's a few months out of warranty. I called Brivis service who were very helpful, they guided me through the reset procedure but to no avail. Any ideas??? Everything else is working beautifully.

I have 2 brivis controllers at my home. Both are not turning on. I checked fuse and everything. Can't find anything. They don't have batteries.

Our Brivis ducted heating model B20 external has a cracked heat exchanger .It has been decommissioned. We were wondering if we could have just the heat exchanger replace ? Instead of the whole unit . ? Which would be a major cost .

Hi Guys, Have a Brivis compact classic ducted gas heater in our property in Melbourne (we live in Sydney) and some time ago it stopped working and the controller display stated "earth fault", nothing is operational. Does anyone have any idea what could be the problem? Basic checks that power is going to the internal unit ok. Have tried resetting the power but no good

We have a one month old nc6 brivis ice ref cooling/heater in our home. Used 3 times the cooling was working well today then air stopped coming out of the vents. Controller showed fan and snowman not flashing. Outside unit appears to be working. Nothing comes out of vents now on cooling, heating or just fan. Is there anything we can do to rectify as we have a 92 year old in the house. Have tried turning power off and on

We have a Brivis ducted heating system from 2018/2019 in our new house. The system does not have zoning capability. Is it possible to add zoning to our current system? If so, who would I contact regarding this?

I have a Brivis Classic Wombat 20 which was installed in the roof of our house in 2013. A technician has told me that the main board is faulty and that he also found the heat exchanger has numerous cracks. He says it's better to replace the entire unit, but with a Braemar. I'm ok with replacing it but not with a Braemar. Is it common for the heat exchangers to crack on the Wombat 20 models? Your help and advice is appreciated. Charlie.

I had a Brivis evaporative air conditioner installed several years ago. For the first few years there were no problems but then two years ago it was noticed that it was dumping an enormous amount of water so had it serviced and checked near the end of the summer season. During the last summer, it was still dumping emormous amounts of water and the water holding tray was overflowing onto the roof. I had a Brivis/Rinnai technician check it out and he did some work which cost about $430. The problem continued so I had Brivis/Rinnai come out again at the end of last summer when the solinoid and water level detector was replaced costing me another $430 or so. Being the end of summer, the air conditioner was not used again until this summer but is still discharging lots of water and overflowing into the roof. I am reluctant to spend another $430 just to find out that the problem has not been fixed once again. What do you suggest?

Terry - 36 Marquisite Drive, Salisbury East, SA

Hi there, Our ducted heater, has finally given up and we would like to replace it with brivis sp430 as per recommended to us. What we currently have is a Bonaire 20kw and we have 12 outlet in our house. Thanks

If there is a crack / hole in the heat exchanger does this mean there is a risk of carbon monoxide? Can the heat exchanger be replaced and the risk of carbon monoxide resolved? Or does the whole unit need to be replaced? Thanks, Mike

How will I know if my builder installed the correct star rated heating unit in my ceiling. What documentation do I receive to confirm the details as a new home owner please?

Hi my system not giving air at all .everything is working on controller. This is under warranty can someone give me call on 0415880437. Just the question you company have good reputations then why you have so many negative reviews? Someone have to step up and take responsibility and get back on track for 5 star rating. Thanks

Hi, I have a Brivis GDH Programmble. If i have the schedule set, does the switch on the side for the fancneed to be “on” or “auto” to work? Does the other switch also need to be left on “heat” not “off” for this to switch on automatically. I’m worried about the costs of it been “on” all the time. As it will maintain a lower degree when not in my set times, instead of turning off. Hope this makes sense.

Is the Brivis 30kw with extra air sronger than just the 30kw

Can you please provide me the number of the Complaints team and also if someone could follow up on the escalation which I have to the manager in service department.

Hi We have just replaced our old brivis ducted gas heater with a new one it’s not getting the set room temperature eg. have set on 23 and it only reaches to 20 and it is working all the time

HI I had a issue with brivis buffalo 120 no pilot light and replace the thermocouple but still cannot get the flame.igniter ignite and can see the spark too. when pressed the gas valve knob gas coming. I can ignite with external lighter but not getting flame can you please answer? Leslie

My ducted heater is a brivis buffalo, it will start, then turn off after an hour. And no, I didn’t put a timer on it. I tried restarting now nothing happens. Brivis sucks!

2 year old brivis buffalo broken down for second time. Anyone know if there is an issue with these?