DeLonghi Ariadry DDS 25 / DDS 30 Questions & Answers

Dear Liu,

Thank you for your message.

Please call our team on 1800 126 659 to arrange a new tank to try OR we can arrange a service for you.

Thank you

DeLonghi Team

Ok, I know you will not like this answer, but I think DeLonghi Customer support is probably your best option for this. I googled it: 1800 126 659 or external link  Good luck. And you know what, let us know how you went, please

Hi Barb, Thank you for your question. The pump light stays illuminated when it is in pump action. My only advise without speaking to you directly would be to ensure the dehumidifier is set to a low humidity extraction setting - Please set this and ensure its low at around 30% to 40% and please see how it goes.

If you need to speak with us, please call us on 1800 126 659

Thank you

DeLonghi Team

Look for my review, I gave some guidelines there. When the compressor is on, it uses 500 Watt. But as I said, I have done the calcs, hope you can find my review.

Hi Ashley, I am trying to understand your problem, but I do not know what you mean with "Auto Mode". Do you mean when you set it to a certain humidity level, that it should turn itself off when that level is reached? If that is the question, then the answer is that the fan still run, even if that humidity level is reached, only the compressor (that is the most energy using part btw) kicks in and out. So the dehumidifier appears to still be running.

It is not easy to know whether the compressor is actually running or not. You can however hear it kick in (and out) when you are standing next to the machine when it happens. I hope that helps.

Btw, this review site here may not be the best place to get technical support for your appliance. DeLonghi's support web site (https://www.delonghi.com/en-au/support) or their support line 1800 126 659 are probably the better choice to find a solution

Sharon, They look like awfully close devices. I found a comparison for you here external link  Yes, it does turn off when the tank is full. And the flashing pump icon is confusing at some time, I agree. It happens when the machine was just turned on or when the internal auto defrost is running. Since dehumidification via a compressor causes very low temperatures in some parts of the machine, it sometimes does a quick defrost and that is when the pump signal flashes. That's at least my understanding. Good luck with your choice!

Thankyou for getting back to me .

Best to call technical department. I don't know.

Are you referring to panel description (in instruction manual) or looking to replace some parts? For panel description, you can get it from: external link  For parts list, I found this online site below. The numbers in square brackets under Product Name refer to the part number in the PDF diagram

external link 

Hope that helps.

If it is really stuck, then you must have forgotten to fold down the lift handle properly before pushing the drawer in. It will not come out even if you force it without breaking something. Find a thin stick, or chopstick, pull drawer out slightly, use chopstick to poke in the opening and flip the grab handle back the right way. It’s tricky, but that’s what happened to me too.

It worked! That's exactly what happened. I had lifted the clear plastic lid with the handle to wash inside the tank and I didn't click the lid back on properly so the handle was sticking up. I did what you said and finally managed to get it open. Thank you so much.

No the bottom part has a pull out tank which collects water and can be pulled out to empty

i too would love an answer to this

The water tank should not be filled to the brim. If so, there may be an issue with the float as it should 'stop' the machine operation when it reaches its set level. I suggest contact Delonghi support at external link 

Hi I have the same one and mine also gets warm to touch. I used my old friends one and hers did not do this. It reads at like 28C when left on and percentage always reads a lot lower than the separate hygrometer I have. I feel that on a humid wet day it actually makes the room feel hotter not cooler because it heats up and the air is warmer than normal that it blows out. I would not feel comfortable to leave on unattended. It also makes gurgling water sounds. I wonder is it faulty. Have no idea really!

Sorry I used my friends old DeLonghi and it did not get hot like this Des16ew machine

Hi Vicki, I have the Delongi Ariadry DDS 25 so I would not be able to give you an opinion on the 2 brands you are asking for:( I do know that you basically have to have a dehumidifier for every room you need to dehumidify. If you have windows, and you get good breezes then just do that. I used the dehumidifier in our bedroom at night and in my husband's study during the day where there is not much breeze comes through.

All the best

Helen

The tank is quite "sticky" so what you need to do is crouch down in front of the dehumidifier and put your fingers, both hands, in the slots on the side of the machine (they are actually part of the tank) near the front and evenly jerk it out with some force.

It should free up after usage.

I must say its not as good a tank system as the older models, I do not know why they changed it, perhaps the stylists thought it looked better hidden even though it is a pain to open.

I have the same problem, using it first time and first time removing the tank. I just cannot pull it out!! I sprained my neck. Is there a lock on it or something?!

There is a removable tank at the front of the machine. When the tank is full, just pull it out from the front, then empty it into a sink. The tank has a clear plastic window at the front so you can see how full it is. If the tank gets too full, the machine will stop automatically to prevent overflow. It can fill up in as little as one week depending on the humidity level in your home.