11 questions from our users
I have power going to the milk frother but seem to have no power(no light illumination) on the cup displays or to the machine. Does anyone have any clues. I've tried googling to no luck. Thanks
I have Nespresso CITIZ. Model EN265BA
The two illuminated buttons do not depress properly
The two illuminating buttons no longer depress properly.
Can you help?
my machine does not pierce the pod Why
How do I stop it over heating?
My Citrix and milk is leaking coffee from underneath The machine. Every time I go to wipe under the machine there’s always black water on my kitchen bench
Hi I've checked it out followed the drip and noticed a crack in the used capsule holder so thank god it's not the actual machine. How much would it cost to replace that part
Why does my milk frother flash red
It is heating up mode
Rubbish, i have been using it for five years and it has always been a constant red light, now it is flashing , which it has never done before
When the milk is frothing, it goes red as you know. I once had a flashing red light when I tried to re-heat the milk; the frother wouldn’t work, it just flashed red.
Doesn't give proper coffee shot.
How can I reset it to work for full or half shot?
Sorry cannot help you. Ring Nespresso Club 1800 623 033 they are fantastic. They will help you straight away. If they think there is a fault in the machine they send you out a replacement on loan and send you out packaging to return your machine. They fix it and return it door to door by TNT. It costs you nothing. You will never get better service.
We have a deLonghi Ciyiz approx. 18 months old.
It has started leaking water out bottom of machine whilst making a coffee.
I expect it is a hole in water supply to brew head ?/
Can this be repaired???
I'd assume so. If it's out of warranty you might have to ring or email Delonghi and ask who their local repairer is in your region. For example, I have to drive 20km to Ellis Electrical in Dandenong, who seem to be the repairer for lots of brands of coffee machines (Krupps, Delonghi etc). They should give you a free quote for the repair.
I had the same issue - if you ring nespresso machine support line (1800 number) they will explain to you how to clean the pyramid plate & how to descale. These machines have 19bar pressure & the plate referred to needs cleaning when the coffee grounds build up on the face which punctures the pod tops. my delonghi machine is 6 years old & I too thought something was broken but these cleaning procedures fixed the problem,apparently the machine is designed to "leak" when blocked to eliminate risks from pressure build up.
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