DeLonghi Nespresso Citiz EN265BAE (Black, Aeroccino) Questions & Answers

Please Ask Delonghi, not a disgruntled purchaser, cheers.

Hi Sarah,

Thank you for contacting DeLonghi Group.

We recommend for all spares to contact the Nespresso team on

1800 623 033

Thank you

DeLonghi Team

Dear Rima,

Please contact Nespresso direct for all spare parts and support on

AU 1800 623 033 NZ 0200 352 222

Thank you

DeLonghi Team

Depends where the leak from and how bad. The only time ours leaks is when there a build up of water

Hi Andrew Never had this problem but can only think it could be the connection from milk pot to machine and to make sure this is clean and cleared of any build up. If not it sounds like a new machine. Is there no online Nespresso help line. Good luck

Thanks Ronaldo

My Citrix and milk is leaking coffee from underneath The machine. Every time I go to wipe under the machine there’s always black water on my kitchen bench

Hi I've checked it out followed the drip and noticed a crack in the used capsule holder so thank god it's not the actual machine. How much would it cost to replace that part

It is heating up mode

Rubbish, i have been using it for five years and it has always been a constant red light, now it is flashing , which it has never done before

When the milk is frothing, it goes red as you know. I once had a flashing red light when I tried to re-heat the milk; the frother wouldn’t work, it just flashed red.

Sorry cannot help you. Ring Nespresso Club 1800 623 033 they are fantastic. They will help you straight away. If they think there is a fault in the machine they send you out a replacement on loan and send you out packaging to return your machine. They fix it and return it door to door by TNT. It costs you nothing. You will never get better service.

Sorry I do not know.

I'd assume so. If it's out of warranty you might have to ring or email Delonghi and ask who their local repairer is in your region. For example, I have to drive 20km to Ellis Electrical in Dandenong, who seem to be the repairer for lots of brands of coffee machines (Krupps, Delonghi etc). They should give you a free quote for the repair.

I had the same issue - if you ring nespresso machine support line (1800 number) they will explain to you how to clean the pyramid plate & how to descale. These machines have 19bar pressure & the plate referred to needs cleaning when the coffee grounds build up on the face which punctures the pod tops. my delonghi machine is 6 years old & I too thought something was broken but these cleaning procedures fixed the problem,apparently the machine is designed to "leak" when blocked to eliminate risks from pressure build up.