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DeLonghi Nespresso Citiz EN265BAE (Black, Aeroccino)

DeLonghi Nespresso Citiz EN265BAE (Black, Aeroccino) Questions & Answers

4.5 from 31 reviews

10 questions from our users

Andrew

Andrewasked

Nespresso Citiz EN265BAE (Black, Aeroccino)

I have power going to the milk frother but seem to have no power(no light illumination) on the cup displays or to the machine. Does anyone have any clues. I've tried googling to no luck. Thanks

2 answers
Ronaldo
Ronaldo

Hi Andrew
Never had this problem but can only think it could be the connection from milk pot to machine and to make sure this is clean and cleared of any build up. If not it sounds like a new machine.
Is there no online Nespresso help line.
Good luck

Andrew
Andrew

Thanks Ronaldo

Jane S.

Jane S.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

I have Nespresso CITIZ. Model EN265BA
The two illuminated buttons do not depress properly

No answers
Jane S.

Jane S.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

The two illuminating buttons no longer depress properly.
Can you help?

No answers
Moroli W.

Moroli W.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

mY pODS ARE NOT BEING PIERCED

No answers
Moroli W.

Moroli W.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

my machine does not pierce the pod Why

No answers
Doug D.

Doug D.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

How do I stop it over heating?

2 answers
Chris
Chris

My Citrix and milk is leaking coffee from underneath The machine. Every time I go to wipe under the machine there’s always black water on my kitchen bench

Chris
Chris

Hi I've checked it out followed the drip and noticed a crack in the used capsule holder so thank god it's not the actual machine. How much would it cost to replace that part

Judy

Judyasked

Nespresso Citiz EN265BAE (Black, Aeroccino)

Why does my milk frother flash red

3 answers
Satah Talbot
Satah Talbot

It is heating up mode

Judy
Judy

Rubbish, i have been using it for five years and it has always been a constant red light, now it is flashing , which it has never done before

Angel008
Angel008

When the milk is frothing, it goes red as you know. I once had a flashing red light when I tried to re-heat the milk; the frother wouldn’t work, it just flashed red.

Sam

Samasked

Nespresso Citiz EN265BAE (Black, Aeroccino)

Doesn't give proper coffee shot.
How can I reset it to work for full or half shot?

1 answer
Sue111
Sue111

Sorry cannot help you. Ring Nespresso Club 1800 623 033 they are fantastic. They will help you straight away. If they think there is a fault in the machine they send you out a replacement on loan and send you out packaging to return your machine. They fix it and return it door to door by TNT. It costs you nothing. You will never get better service.

lozgubb1

lozgubb1asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

We have a EN265BAE Model machine. What amps does it draw if milk heated seperate to coffee making?

1 answer
Sue111
Sue111

Sorry I do not know.

Mr. Ross Luck

Mr. Ross Luckasked

Nespresso Citiz EN265BAE (Black, Aeroccino)

We have a deLonghi Ciyiz approx. 18 months old.
It has started leaking water out bottom of machine whilst making a coffee.
I expect it is a hole in water supply to brew head ?/
Can this be repaired???
Thanks
Ross Luck

2 answers
Renato_A
Renato_A

I'd assume so. If it's out of warranty you might have to ring or email Delonghi and ask who their local repairer is in your region. For example, I have to drive 20km to Ellis Electrical in Dandenong, who seem to be the repairer for lots of brands of coffee machines (Krupps, Delonghi etc). They should give you a free quote for the repair.

robyn
robyn

I had the same issue - if you ring nespresso machine support line (1800 number) they will explain to you how to clean the pyramid plate & how to descale. These machines have 19bar pressure & the plate referred to needs cleaning when the coffee grounds build up on the face which punctures the pod tops. my delonghi machine is 6 years old & I too thought something was broken but these cleaning procedures fixed the problem,apparently the machine is designed to "leak" when blocked to eliminate risks from pressure build up.

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