Dyson Cinetic Big Ball Allergy Questions & Answers

Hi Robert,

I am sorry to hear about this.

We would kindly ask you to email auaskdyson@dyson.com with your details and our Dyson Experts will be more than happy to help in getting this resolved.

We look forward to hearing from you and assisting you.

Best wishes,

Shan

Hi Rain,

Thank you for your query.

In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg

If we can assist further, please just reach out via auaskdyson@dyson.com and we will be more than happy to help.

Best wishes,

Shan
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Hi Catherine,

Thank you for reaching out.

I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head

If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.

Best wishes,

Shan
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Hi Helen,

Thanks for your question.

Due to the mechanical rotating design of the Turbine Head, we would expect some noise during the use of this attachment. Alternatively, we would recommend a hard floor tool attachment for your machine, please reach out via askdyson@dyson.com.au and we will be happy to help you further.

Best wishes,

Mira
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Hi Meika,

Thank you for your query.

Any debris too big to fit under the turbine head of your Cinetic Big Ball Allergy may be pushed along.

If you have a large area of tiles, I would recommend considering purchasing the Swivel Hard Floor Tool. This part is designed specifically for cleaning hard floors and can be purchased by calling our helpline on 1800 239 766 with your machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

Best wishes,

Shan
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Hi Ely,

Thank you for your message.

Apologies for any disappointment, however the Soft Roller Cleaner Head won't physically fit the Cinetic Big Ball Allergy machine as it requires an electrical connection the Cinetic Big Ball machines don't support.

Best wishes,

Shan
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Hi there,

Thank you for posting your question to Product Review.

The upgrade offer is only redeemable for customer's who choose to upgrade their retired machine through Dyson directly, as we cannot reimburse/ refund purchases from a third party. We are sorry for any disappointment this may cause.

Don't forget to register your new Dyson on the link below or by contacting our helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Kind regards,

Taryn
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Hi Djapa0,

Thanks for reaching out with your question on Product Review.

The issue you have described is not a design fault and is perhaps an isolated issue. The Cinetic Big Ball and Small Ball are also two completely different designs, the Big Ball being a barrel design and Small Ball being an upright design. The Small Ball is also compact and light weight in design, meaning that the bin capacity and motor size are smaller in design than that of a full size upright machine and for this reason we are unable to compare the two.

If you would like to discuss this together further please don't hesitate to email us at aucustomercare@dyson.com for more information.

Best wishes, Taryn
Facebook.com/Dyson

Hi Baikal,

Thanks for your question.

The Turbine head that comes included in the box of the Cinetic Big Ball range is virtually the same Carbon Fibre Turbine Head as that which comes with the DC54 range, except for the connection. For this reason, the new Turbine head will not connect onto the DC54. We apologise for any disappoint this may cause.

Best wishes, Taryn
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