??!
1 photo
Dyson V7 Animal

Dyson V7 Animal Questions & Answers

MPN: 227604-01
4.3 from 207 reviews

17 questions from our users

James Z.

James Z.asked

V7 Animal

Hello my name is greg.I bought a dyson v7 animal I have used it only 4 times since getting it last. Christmas it no longer works and it has a red light on when pulling the trigger its not flashing just a solid red light...is this a battery problem?thanks for any help

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear your V7 Animal is showing a flashing red light Greg. This indicates something not quite right is happening within the machine.

We will only be happy to help. Please just forward your details and the serial number of your Dyson V7 to auaskdyson@dyson.com. Our Dyson Experts will be in touch very shortly.


Pat m

Pat masked

V7 Animal

Dyson v7 animal about 4-6 months old battery not charging for more than a minute at a time. Blue light goes on then goes off after a minute. Unplug plug back in blue light goes on for a minute?

1 answer
Dyson
Dyson Team ..Dyson

This behaviour indicates the machine is fully charged and ready for use.

If you remove the charger and the machine doesn't work as expected, please email our Dyson Experts via auaskdyson@dyson.com and we will only be happy to help.


Christine

Christineasked

V7 Animal

My v7 is only 2 weeks old and it’s not charging. Any help?

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear this Christine. We would encourage getting in touch with our Dyson Experts via auaskdyson@dyson.com. Please send through your details and the serial number of your machine, and we will be in touch very shortly to assist.


Sharon

Sharonasked

V7 Animal

I have my Dyson mounted in my garage. For the last few days the blue light has been off and the solid yellow light is displayed, and it has not charge. Could this be due to the temperature in the garage?

1 answer
Dyson
Dyson Team ..Dyson

Hi Sharon,

Thank you for your query.

Dyson machines are designed to be charged in temperatures between 3°C and 30°C. If outside this range, the machine may not function or charge as expected. In your particular circumstance, it sounds like the battery is either too hot or too cold and, as a safety precaution, it won't charge until it is within the recommended temperatures.

I hope this helps, however if we can assist further, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.

Best wishes,

Shan


Kenny T

Kenny Tasked

V7 Animal

Once fully charged, can it stay plugged in?

2 answers
kingshopper
kingshopper

Yes. However need to unplug it to turn the machine on.

Dyson
Dyson Team ..Dyson

Hi Kenny,

Thank you for your query.

Your Dyson V7 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.

We recommend you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Because of these electronics, it is also perfectly okay to do quick "top-up" charges without the need to exhaust the battery each time before charging.

I hope this helps, however if we can assist further, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.

Best wishes,

Shan


Geoff

Geoffasked

V7 Animal

Our dyson V7 animal is cutting in and out. Could this be a faulty trigger or something else?

1 answer
Dyson
Dyson Team ..Dyson

Hi Geoff,

Thank you for your question.

Sorry to hear your machine is cutting in and out. If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E

Should you find the issue persists, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.

Alternatively you can email your details through to auaskdyson@dyson.com and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Samuel
Facebook.com/Dyson


Brandi

Brandiasked

V7 Animal

I go to charge my dyson 7 and it flashes blue until I put the charger back on then when I go use it the light flashes red an d don work.. If anyone could help me I would appreciate it very much!!!!!!!!!!!! The j you god bless!!

2 answers
Girish
Girish

I don't know about the red light. It should always be a blue light. When it is fully charged it should show all three bars blue and when you use it the bars light keep moving down until it is needs charging again. When all three bars disappear put it on charger again.

Dyson
Dyson Team ..Dyson

Hi Brandi,

Thank you for your query.

Sorry to hear your Dyson V7 is exhibiting a red flashing light. We would kindly ask for you to reach out to our Dyson Experts via auaskdyson@dyson.com and we will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan


Magda H

Magda Hasked

V7 Animal

With the battery time being so little and having a big house. Can i actually buy any extra battery and use it with the original battery.?

1 answer
Dyson
Dyson Team ..Dyson

Hi Magda,

Thank you for your query.

The battery on the Dyson V7 machine is screwed to the main body, and while it can be removed in the event it needs to be replaced, we don't recommend routinely swapping the batteries out. That being said, this machine will provide a 20-30 minute run time on the high power mode (and 6 minutes on MAX), and charges in just 3.5 hours so the machine can be used multiple times a day.

I hope this helps, however if we can assist further, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.

Best wishes,

Shan


Mary

Maryasked

V7 Animal

Our boat house varies in temperature from about 40 to 85 degrees. Is it safe to plug in a V7 with the temp. variations AND if we are not there for possilby 2 months, can the device be left on the charger?

1 answer
Dyson
Dyson Team ..Dyson

Hi Mary,

Thank you for your query.

We suggest that Dyson cord-free machines are charged between 5 and 35 degrees Celsius. Outside this, the machine won't perform as expected.

Should the machine not be used for an extended period of time, we would encourage removing it from the charger, and placing back on the charger when you return.

I hope this helps, however if we can assist further, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.

Best wishes,

Shan


Joe

Joeasked

V7 Animal

Hi there just brought a dyson animal v7 whats the best way to charge the machine do i need to dicharge fulky then recharge?

2 answers
Amy
Amy

We fully charge any new gadget - but you’ll find there’s a bit juice in the battery to operate it.
Recommend fully charging it first - doesn’t take long. Then after each use we normally re-charge if we’ve done about 20 to 30 mins of vacuuming. Hope this helps?

Dyson
Dyson Team ..Dyson

Hi Joe,

Thank you for your question.

Because charging stops when the battery is full, we recommend to reconnect the machine to the charger when you are finished vacuuming as this ensures you have a full run time available when you need to vacuum again. However if you prefer to discharge fully before recharging instead, this should also not have any negative effect on the battery.

If you have any further questions or if you need assistance please email us at auaskdyson@dyson.com and we will be happy to help.

Best wishes,

Mira


Rada

Radaasked

V7 Animal

Hi
We got a dyson v7 vacuum very recently. Why does the charging last only 9-12 minutes?Is it something faulty or is it supposed to do so?? Please let me know ASAP.

2 answers
Mel.E
Mel.E

Hi there, it sounds like you're using the Turbo function. This is super powerful, so uses up the battery quicker. You should get 20-30 mins (from memory) if using the regular power - the button should be flicked to the left as you look down on the handheld bit. I only use the turbo for the patches of carpet where my dog has been lounging; the regular power does a great job for most areas.

Dyson
Dyson Team ..Dyson

Hi Rada,

Thank you for your question.

If using the machine on MAX mode you will be experiencing a reduced runtime. If this is not the case and you are only getting 9-12 minutes from the machine on normal mode please send through an email to us at auaskdyson@dyson.com with your details and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Samuel
Facebook.com/Dyson


bilesgg

bilesggasked

V7 Animal

Hi I have just purchased the V7 and charged it overnight. I can only get it to work for about 4 minutes then it cuts out. There is a flashing blue light.. Any ideas?

No answers

Dorieone

Dorieoneasked

V7 Animal

The brush bar is not spinning. Given really good clean but still not spinning. Any ideas?

3 answers
JPTT
JPTT

Hmm. I'm not sure. My partner removes it from time to time to clean it if lots of pet hair and my hair gets stuck and doesn't it spin.

Ros
Ros

Call Dyson

Dyson
Dyson Team ..Dyson

Hi Dorieone,

Thanks for your question, and sorry to hear about this. As there could be a number of possible reasons why this might have occurred we would encourage you to contact our team so we can assist you in troubleshooting and resolving this issue.

Please email our Dyson experts at auaskdyson@dyson.com including your contact details, the machine's serial number and a description of the issue and we will be more than happy to help.

Best wishes,

Mira
www.facebook.com/dyson


jimmna

jimmnaasked

V7 Animal

Purchased a dyson v7 from currys-after first charge (over night) lasted 6 mins on normal suction--tried again next day-lasted 14 mins again on normal suction --should i take it back to currys?

2 answers
Dyson
Dyson Team ..Dyson

Hi Jimmna,

Thank you for reaching out.

A Dyson V7 will provide a run time of 6 minutes on Max, or 20-30 minutes on the powerful suction mode. In the event you aren't seeing these runtimes, please give our team a call on 0800 298 0298 and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Rada
Rada

Almost the same happened to me.. Is it faulty or something?? Please let me know what you decided about it.


Brian

Brianasked

V7 Animal

how is device charged

1 answer
Dyson
Dyson Team ..Dyson

Hi Brian,

Thank you for your question and your interest in our technology.

The Dyson V7 Animal will come with a charger you can plug into a standard power point. You can plug the charger straight into the back of the machine or use the docking station that comes with the machine to wall mount it.

Best wishes,

Samuel
Facebook.com/Dyson


Dia tu

Dia tuasked

V7 Animal

I have a v7 total clean and I want to charge it in my porch but the plug socket is too close to the floor and the charger plug won’t fit in. Would it be possible to use an extension lead and plug the charger into it or would it not be safe? Thank you.

2 answers
Erica
Erica

Hi Dia tu, as far as I know if your extension lead is in perfect working order (not damaged at all) it will definitely be safe to plug in the charger and as long as it's out of the weather, on your porch.

Dyson
Dyson Team ..Dyson

Hi Dia tu,

Thank you for your query.

Our recommendation is to plug the machine directly into the wall socket whenever possible, and to charge the machine inside.

If we can assist further, please email askdyson@dyson.com.au and our Experts will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson


Steve

Steveasked

V7 Animal

Vacuum is about 2 months old and started sparking from the battery and user gets shock from handle. Any idea on cause of this? Purchased at Costco, so will likely return there than deal with support from Dyson.

2 answers
Sylviat
Sylviat

I didn't experience this. But i do remember reading the manual book that it said not to use it to vacuum anything wet.

Dyson
Dyson Team ..Dyson

Hi Steve,

Please email askdyson@dyson.com.au with your details and our Dyson Experts will be in touch with you as soon as possible.

Best wishes,

Shan
Facebook.com/Dyson


See all Dyson V7 questions

Get an answer from our members and Dyson representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.