Dyson V7 Animal Questions & Answers

Think you may need a new battery, available on Amazon.

Usually means Dyson is clogged try unclogging and clean all filters and airways

Same here

Hi Paul, thanks for reaching out. If you wish to discuss your concerns, please reach out to our experts for support: external link 

Needs charging. Means your battery has got to the end of its life. Needs a new $129 battery from dyson. To remove the old battery there are 2 screws under battery near the canister that come out with a small Phillips head screwdriver. I replacement my battery this week with a third party battery that lasts ages now. Did this to another dyson that is still going strong with the 3rd party battery($40) 4 years later.Original batteries barely last the 2 years they are under warranty for. I used to use my dyson monthly in holiday house and left it on charge in between , apparently the battery lasts heaps longer if you take it off charge after a few hours.

Hi David, thanks for your question. We need a bit more information to determine the exact cause of this issue. Check what happens with the battery light when you connect the charger; also check which power mode it's set to - for example, Max mode gives strong suction but a lower run time. To troubleshoot this further please reach out to our experts. external link 

No I don’t think that’s normal. Mine are still there.

Sorry I think gave wrong model as that was one before. It is the V7 animal & brush has red bristles & softer black ones which have all nearly gone on purple roller. Thankyou.

Thanks for the clarification about your machine being a Dyson V7™ Animal. The bristles on the brush bar consist of two types of fibres. The coloured bristles are made of nylon, the black carbon fibre bristles have anti static properties and their function is to collect fine dust from hard floor. With the fineness of these bristles and the material's brittle nature they may wear slightly faster than the nylon ones, particularly when used on rougher surfaces, however we include more of these on the brush bar to help counteract this effect. If it gets to the point where pick up of fine dust on hard floor is reduced that's when we'd suggest replacing the brush bar.

We'd encourage you to contact our experts to direct you to the right Brush Bar for your individual machine. Our methods of contact can be found here: external link 

Thankyou for the information it doesn't at all sound like normal wear then more like somebody has cut the whole lot off! Thanks anyway.

Same has happened with my Dyson v7 animal - black bits suddenly gone… crazy.

Please contact our experts to help you select the right Brush Bar for your machine. external link 

Hi I live on my own and do different parts of the house on different days, so don't need spare battery. Hope this helps.

To confirm, the V7 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 20 minutes on high power mode. Without using a motorised tool it can run up to 30 minutes on high power mode. On Max mode, the machine will run for 6 minutes regardless of the tool in use. As the battery is screwed in on V7 models, we advise against regularly removing the battery.

If you have any further queries with your V7, please don't hesitate to get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone. You can find our contact details here: external link 

Normal behavior for the Dyson V7 is for the light to turn on when the machine is put on the charger (even if fully charged, it should turn off for a few seconds). It will then turn off when fully charged.

If the light on your charger isn't turning on at all, we would kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: external link 

That seems unusual. I’d speak to Dyson about it if you’ve given it enough time to recharge. Good luck

So we can help with a resolution, we'd encourage getting in touch directly with our Dyson Experts. You can find our contact details and live chat links here: external link  We hope to hear from you and look forward to assisting.

From my personal experience, less than 2 years. Replacement battery is around $90.00 but it is important to note that replacement batteries only have a one year warranty - which says a lot.

As there are many variables that can affect batteries it's almost impossible to predict exactly how long an individual battery will last in real world conditions, and this is the case with batteries from any manufacturer. Many variables that can affect batteries include storage, charging and usage cycles, and extremes of temperature.

That being said, when a Dyson battery reaches the end of it's useful life, they can easily be replaced at home with no need to send the machine in for service. At time of writing the battery for the Dyson V7 is available for $89 and can be purchased here: external link 

If we can assist further, please don't hesitate to get in touch with our Dyson Experts. You can find our contact details here: external link 

Dear Friend, you have asked a very important question, equally important as build quality and warranty. I have only had my Dyson v7 for 6 months. I expect, and will demand at least 3+ years from the battery, though hopefully longer. NSW Fair Trading will help mediate if manufacturers do not adhere to Australian consumer law which says, “Goods are of acceptable quality when a reasonable consumer, fully aware of the goods’ condition (including any defects) would find them: … durable—for example, the toaster must function for a reasonable time after purchase, without breaking down.“ What is a reasonable amount of time for a vacuum cleaner? At least 3 years, I think, especially when we pay $300+. Glad to help!

The batteries will last not much longer than the 2 year warranty. I took my dead one apart and the 7 18650 cells are unbranded cheapys. Not Samsung Panasonic or LG like other devices. Tesla uses Panasonic. My electric pushbike is Samsung. There are now plenty of alternatives to Dyson cordless vacs out there

Have you removed and washed out the central cloth filter that is removable from the top of the canister assembly? This filter pulls out the top, and can be separated into two parts at the snap-ring at the top. Try that first. Generally, if it blinks up to 12 times, it means there is a problem with the motor, more than that (32 times) means a problem with the battery.

Hi Jake, Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. If you are still finding there is an issue after washing the filter per the above instructions we would recommend to reach out to our helpline for further assistance. We are available 7 days via phone, live chat or messenger through external link .

I’m curious as to the answer to this. The same thing is happening with our V7. The blue light flashes 10 times.

Based on the information provided, it sounds like the battery in the machine could be coming towards the end of its useful life and due for replacement. A replacement battery for the Dyson V7 can be found via this link: external link 

That being said, if you are uncertain the battery will solve this problem, or you have any other queries, our Dyson Experts are happy to help with diagnostics and support. You can find our contact details here: external link 

Was thinking of getting one! Thanks to these reviews, I don't think I am. The replacement battery link says : "currently out of stock" and reportedly has beem for a while!

While we work to keep our parts in stock, recent events have caused challenges to our supply chain. Be assured stock of the V7 batteries are expected within the next few weeks. If we can be of assistance, please don't hesitate to get in touch, we are only happy to help.

A blocked airway means that there is something restricting the airflow through the machine that will hinder it's performance. We would encourage running through the troubleshooting outlined here to get this rectified: external link 

If we can assist further, please get in touch with our Dyson Experts via live chat, phone or Facebook Messenger. Our contact details can be found here: external link 

All Dyson Cord-free machines feature a spinning brushbar to provide great performance on carpets and pick up dust, dirt and pet hair. Our Cord-free Animal machines as well as all V11 machines also come with a Mini Motorised head to provide this same performance in smaller areas (like on upholstery, in the car).

We hope this helps, however if we can assist further, our Dyson Experts are available via Live Chat, Facebook Messenger and phone with our contact details found here: external link 

So we can best assist, we would kindly encourage getting in touch with our Dyson Experts via live chat, phone or Facebook Messenger. Links to these and our contact details can be found here: external link  We hope to hear from you and look forward to assisting.

If the blue light is flashing on your machine, it indicates something untoward could be happening with the machine. So we can assist with diagnosing this and assisting, If you haven't already done so, please get in touch with our Dyson Experts via live chat, Facebook Messenger or phone. You can find our contact information here: external link 

We hope to hear from you and look forward to assisting.

Hi Sharon, The meaning of lights are as follows: A solid blue light indicates that the battery is charging. ... A solid amber light indicates that the battery is not charging due to a temporary fault (e.g. too hot/cold). A flashing red light indicates that there is a fault, please call the Dyson Helpline.

If you unplug the charger for 30mins and try again, all being well it should be a blue light.

Rodney.