Dyson V7 Cord-Free Questions & Answers

Hi Magali, Thank you for your question. The V7 Absolute is not currently sold in Australia. The V7 Cordfree comes with the Direct Drive Cleanerhead, Combination tool and Crevice tool while the Absolute also comes with the Soft Roller Cleanerhead, Mini Motorhead and the mini soft dusting brush.

Best wishes,

Sam Dyson Customer Care

Thank you for getting back to me so quickly ! Much appreciated

one more question sorry, would the Direct drive cleaner head be efficient on hardwood floor too ?

Hi Magali, Thank you for your response. The Direct Drive Cleanerhead is designed for both carpets and hard floors. The main difference is that the Soft Roller Cleanerhead has a gap at the front which will allow you to pick up larger debris on hard floors than the Direct Drive would.

Please don't hesitate to ask any further questions you may have, we are here to help.

Best wishes,

Sam

Fantastic, thank you so much for replying so quickly Best regards Magali

We'd encourage running through some troubleshooting with our Dyson Experts so we can diagnose this and assist with a resolution. Please give us a call at your convenience with your machine handy on 1800 239 766. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST and happy to help.

If you are not in Australia, please visit external link  and press "Contact Us" for the local contact information of the Dyson helpline in your area.

We look forward to hearing from you and assisting. external link 

A$49.99 @ Amazon. Free Shipment. Lasts about 4 years.

Batteries are a consumable item which suffer wear and tear through usage, therefore will eventally need to be replaced. There are many factors that affect the battery longevity which varies amongst users and therefore we can't provide an expected life of the battery.

Should you need a new battery for your Dyson V7, they can be purchased directly from Dyson for $89. While currently out of stock, you can sign up to be notified when stock is available here: external link . Genuine Dyson replacement batteries purchased direct from Dyson also come with a two year guarantee for peace of mind.

We encourage ensuring you only use genuine Dyson Parts. Only by using genuine Dyson parts and accessories are you ensuring your machine works as intended. Using imitation Dyson parts may result in your warranty becoming invalid.

If we can assist further, our Dyson Experts are available to assist via external link  and happy to help.

yep , i do it 24/ 7

All Dyson V7 machines have smart electronics within the machine, battery and charger to ensure they won't overcharge. It is recommended you leave the machine on charge when not in use, even if you haven't fully used the battery. This will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

We hope this helps, however if you have any further queries, please feel free to reach out to our Dyson Experts via external link 

The charger cord for the V7 is approximately 1.8 metres long. That being said, to secure the charger to the wall mount, approximately 45 centimetres of the charger cord is woven through the back of the wall mount.

We hope this helps, however if we can assist further, our Dyson Experts are available via external link  and happy to help.

Because of the high power , it uses the battery quite quick .

No, its because they have a major problem with the batteries that so far to date will not do a product recall on them.

While the batteries of Dyson machines are considered consumable items, we wouldn't expect them to require regular replacement. Should you have a Dyson machine that you are having difficulty with, or you have any queries, our Dyson Experts which can be accessed via external link  are only happy to help.

Just had to get battery on my Dyson V7 replaced under warranty too. Such a hassle, I am writing a separate review