EuroGrille Outdoor BBQ 5 Burner Questions & Answers

HI there, to ensure you receive the most accurate assistance, it would be best to contact our support team directly at support@mytopia.com.au. Our specialists will be able to review your concern in detail and guide you through the set up. Please include your order number and, if possible, clear photos of the area you’re unsure about so the team can assist you more efficiently.

Hi Sep, We encourage our customers to check the product manual of all grill products we have. For this model, you can access the product manual online with this link: external link  If you have further questions with its functionality, please don't hesitate reaching out to us at external link .

Regards, Jay

i got my BBQ Eurogrille from here ,have you tried them? they should be able to help. cheers external link 

Hi Bernard, Thank you for reaching us! The EuroGrille Outdoor BBQ 5 Burner is meant to be used with standard 9kg gas bottles (LPG) only. This wasn't designed for natural gas. You can find more information here: external link 

Should you need further assistance, please don't hesitate to reach us back. Cheers!

Kind Regards,

The Mytopia Store Support Team

I think there should be clear advice on the selling blip that it is specifically designed for gas bottles and not natural gas. It is disappointing that I am now stuck with a natural gas connector but have to buy bottled gas which is expensive and inconvenient. This is such a key fact that should not be omitted. Even your own staff initially told me that I could just buy an accessory and it will connect to my natural gas.

Hi there, ​ Thank you for your reaching out! ​ In regards on your query can you provide the model number of the item or the product listing. We need to make sure that we are looking at the correct one.

We'll watch for your reply and get everything sorted quickly for you.

The Mytopia Store Support Team

Hi

The model is COKBBQEUGABR5. It says LPG gas & natural gas. Do you have the accessory to convert to natural gas?

Many thanks Bernard

Would it help if I can send to you a photo on the lower right hand panel? I can't send a photo here. An email address I can send the photo to would be great.

Thank you.

Hi Bernard,

Please send us an email at support@mytopia.com.au or provide us your email address for us to continue via email.

The Mytopia Store Support Team

Will do. Thanks.

Bernard Hui Email: bernardhui888@gmail.com

Hey Bernard,

I have done checking your email. Please check your email as I have responded to your enquiry.

We can correspond from there - doing all I can to assist you.

Cheers!

Kind Regards,

Mitch The Mytopia Resolutions Team