174 questions from our users
Machine won’t unlock all of a sudden - how do I get the thing open to retrieve my washing?
Hi Bek, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at email@example.com
Why is there a small amount of water that drips from the dispenser draw? My WM7 is 3 years old.
Hi Gem, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at firstname.lastname@example.org
My machine has stopped functioning properly, stopping halfway through cycles, being unable to cancel (flashes as though cancelling but takes sometimes hours to stop), not draining water, when managing to get it somewhat reset and try again (hours laters) the new cycle displays an incorrect time (e.g 16 minutes for cotton cycle) and stops partway through, sometimes even trying to do a spin only cycle to clear the water results in it just intermittently spinning hour almost an hour.
All this makes it sound like a computer/controller malfunction to me. Has anyone had any experience in getting this fixed?
Hi Nate, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at email@example.com
My wm7 door will not lock to start a cycle. Any advice for this issue
sorry to hear, please give us our customer care team a call on 1800 444 357 and they can assist :)
Hi there, the start button on our Euromaid WM7 machine broke today. It no longer is able to be pushed in. All other buttons are working. Is there anything that can be done to fix it? Thanks.
My machine is flashing the softener symbol and won’t do anything what does that mean?
We have an unresponsive WM7, that is currently displaying 00:16 with the softener symbol flashing. Seems like the same issue another customer Russ had 3 years ago. Any fix for this problem? Cheers
I am using a Euromaid wm7. I had it on a daily express wash, but paused it after a few seconds to add something else. When I tried to restart it, nothing happens.
I have tried unplugging the machine, turning to cotton and turning on again.
The display is showing c on e
sorry to hear, please give us a call on 1800 444 357 for our customer care team to assist :)
Hi Georgia, Please contact our customer care team on 1800 444 357 and they will be able to assist you further. Alternatively you can email us at firstname.lastname@example.org
My washing machine WM7 is displaying the water intake cut off each time I attempt to use it.
Is there any way of fixing this?
sorry to hear, please give us a call on 1800 444 357 so we can help :)
The Start button on our washer broke today after 3 years rendering the machine useless? Is there a simple work around to change which button starts the cycle or even replace the button?
My wm7 machine the control dial doesn't change the setting and panel changes modes on its own. Washes fine. Just can't select which was.
sorry to hear, please give us a call to troubleshoot with yourself, 1800 444 357 :)
My Euromaid WM7 has just started leaking water all over the floor, appears to be coming from under washer. This is happening at drain cycle. Washer goes through to end of program but the clothes are still wet and there is water everywhere. I then need to put it on spin/drain to get the rest of the water from the clothes but again it goes everywhere. What can the problem be?
sorry to hear, please call us on 1800 444 357 to troubleshoot over the phone
We have had this machine for a couple of years. The door now needs to be slammed before the lock symbol engages and will start to wash. The door still appears to be attached tightly and has not dropped. Any suggestions?
Sorry to hear, please call our customer care team so we can troubleshoot with yourself 1800 444 357
WM7 fills with water then sits doing nothing
You can hear it clicking but nothing else
Has water, water temp set to nothing
sorry to hear, can you please call our team here on 1800 444 357 and we can troubleshoot with yourself :)
Hi, I accidently overloaded the WM7 and pressed start on Daily express but it did not start washing( i just closed the door and hit start but nothing actually happened), it is now stuck with Play button flashing, no matter how many times i've tried it won't ever move from that play button flashing sign. I've tried unplugging for more than hours and while trying to reset it show 8365 code then shows all the button lighted on the screen. Kind of looks like it's stuck on that daily express, it only shows temperature and spin in daily express but not in others.
I've also tried turning off the machine completely by unplugging for 10 or more minutes
then setting the pointer to cotton at 12
then plug back in and turn on
then holding start for 30 seconds.
still no beep sound, could not get it to reset, not sure if i'm doing this right!
sorry to hear, can you please call us on 1800 444 357 so we can troubleshoot over the phone for you
Hi My WM7 is just over two years old. I bought it brand new. It stopped working the other day. The water does not fill up and therefore it cant run a cycle. The water goes straight through the outlet pipe in to the sink. What can I do ?
If the machine is still under warranty you should contact the company you purchased it from straight away. If it's out of warranty you need to call a washing machine repair person and tell them it's a Euromaid.
please call us on 1800 444 357 to discuss
Hi, when i shut the door the door lock symbol will not come on and the machine is not starting. I have to close the door 10-20 times until the lock comes on and the machine starts, any help?
Sorry to hear, can you please give us a call on 1800 444 357 so we can explain over the phone
Hi, my machine stops working after I turn on the machine. It makes a noise if water getting into the detergent section and it stops. Can you please help me?
Sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting steps with yourself
Hi, our washing machine recently seems to stop after 20-30 seconds. When I turn it on it makes a noise for this time then stops and the timer continues to go down although nothing is happening. Is there a way to do a hard reset or check something to make sure if anything needs looking at by a handyman?
Get a washing machine repair company to look at it and tell them it's a euromaid when making the booking. If the machine is still under warranty don't attempt to fix it yourself or get a general handyman to fix it as it may void your warranty.
can you please provide your contact details so we can discuss it with yourself
I have an eight year old Euromaid WM7 and after the first wash cycle, the tap icon appears with a line through it and no water is being supplied to the second cycle on any wash cycle available. The hose is not blocked as it's getting water to start. I've removed the pump filter and there wasn't anything really inhibiting flow, and the propeller is moving freely. Can anyone pinpoint the issue?
Until I work out the problem, the workaround is to wash on mix 40 cycle. When the first cycle finishes, I hold the start/pause button in for three seconds to drain the machine. Once the padlock stops flashing on screen, I use the rinse cycle to finish off the load.
The WM7 has a duel water inlet valve inside the machine, it sounds like one of the coils might not work but it would need to be assessed.
Yes, that is correct. I took the top off and had a good look at it over the weekend. If standing at the back of the machine, it is the right hand side water inlet not feeding a good flow of water in to the second cycle - it's just a very light trickle, hence the tap icon appearing to say it needs more water. The left side has great pressure feeding into the detergent dispenser. Can I fix this easily myself if I buy a part for it? Many thanks for replying.
The part number required is 2901250100 dual valve.
The installation is a simple process although we do not recommend or advise to do so . An electrician or appliance repairer should fit any electrical component .
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