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Euromaid WM7

Euromaid WM7 Questions & Answers

MPN: WM7
3.3 from 80 reviews

174 questions from our users

Bek

Bekasked

WM7

Machine won’t unlock all of a sudden - how do I get the thing open to retrieve my washing?

1 answer
Euromaid
Rachel A.Euromaid

Hi Bek, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Gem

Gemasked

WM7

Why is there a small amount of water that drips from the dispenser draw? My WM7 is 3 years old.

1 answer
Euromaid
Rachel A.Euromaid

Hi Gem, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

NateWright

NateWrightasked

WM7

My machine has stopped functioning properly, stopping halfway through cycles, being unable to cancel (flashes as though cancelling but takes sometimes hours to stop), not draining water, when managing to get it somewhat reset and try again (hours laters) the new cycle displays an incorrect time (e.g 16 minutes for cotton cycle) and stops partway through, sometimes even trying to do a spin only cycle to clear the water results in it just intermittently spinning hour almost an hour.

All this makes it sound like a computer/controller malfunction to me. Has anyone had any experience in getting this fixed?

1 answer
Euromaid
Rachel A.Euromaid

Hi Nate, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Jock N.

Jock N.asked

WM7

My wm7 door will not lock to start a cycle. Any advice for this issue

1 answer
Euromaid
Mitch H.Euromaid

Hi Jock,

sorry to hear, please give us our customer care team a call on 1800 444 357 and they can assist :)

Shoshana

Shoshanaasked

WM7

Hi there, the start button on our Euromaid WM7 machine broke today. It no longer is able to be pushed in. All other buttons are working. Is there anything that can be done to fix it? Thanks.

5 answers
Kayla P.
Kayla P.

Hey did you manage to get this fixed? I’m having the same problem

Shoshana
Shoshana

Hi, no I didn't and am thinking of buying a new washing machine because it is out of warranty.

Jose D.
Jose D.

SAme problem here...

Emma d

Emma dasked

WM7

My machine is flashing the softener symbol and won’t do anything what does that mean?

1 answer
Emma d
Emma d

All good googled more sites and found that the softener symbol flashes when there is a problem with the control knob.took control panel off and found the wires had come off circuit board.attached them back on closed up unit and machine is working perfectly now.

Sam P.

Sam P.asked

WM7

Hi there,
We have an unresponsive WM7, that is currently displaying 00:16 with the softener symbol flashing. Seems like the same issue another customer Russ had 3 years ago. Any fix for this problem? Cheers

2 answers
Euromaid
Ruben R.Euromaid

Thank you Sam P, sorry to hear about this, could you provide your contact details and we will have someone from our team give you a call.

Sam P.
Sam P.

0432842068

Leanne S.

Leanne S.asked

WM7

I am using a Euromaid wm7. I had it on a daily express wash, but paused it after a few seconds to add something else. When I tried to restart it, nothing happens.

I have tried unplugging the machine, turning to cotton and turning on again.

The display is showing c on e

3 answers
Euromaid
Mitch H.Euromaid

Hi Leanne,

sorry to hear, please give us a call on 1800 444 357 for our customer care team to assist :)

Georgia
Georgia

Hi. I have a WM5 with the same issue. How did they fix it?

Euromaid
Rachel A.Euromaid

Hi Georgia, Please contact our customer care team on 1800 444 357 and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Taniesha R.

Taniesha R.asked

WM7

Hi,
My washing machine WM7 is displaying the water intake cut off each time I attempt to use it.
Is there any way of fixing this?

1 answer
Euromaid
Mitch H.Euromaid

Hi Taniesha,

sorry to hear, please give us a call on 1800 444 357 so we can help :)

Gary S.

Gary S.asked

WM7

The Start button on our washer broke today after 3 years rendering the machine useless? Is there a simple work around to change which button starts the cycle or even replace the button?

Thanks

2 answers
Euromaid
Mitch H.Euromaid

Hi Gary,

Sorry to hear, please give us a call on 1800 444 357 to discuss :)

Kayla P.
Kayla P.

Hey Gary did you manage to get this fixed? Got the same problem...

Cheers

Jason S.

Jason S.asked

WM7

My wm7 machine the control dial doesn't change the setting and panel changes modes on its own. Washes fine. Just can't select which was.

1 answer
Euromaid
Mitch H.Euromaid

Hi Jason,

sorry to hear, please give us a call to troubleshoot with yourself, 1800 444 357 :)

Judy J

Judy Jasked

WM7

My Euromaid WM7 has just started leaking water all over the floor, appears to be coming from under washer. This is happening at drain cycle. Washer goes through to end of program but the clothes are still wet and there is water everywhere. I then need to put it on spin/drain to get the rest of the water from the clothes but again it goes everywhere. What can the problem be?

1 answer
Euromaid
Mitch H.Euromaid

Hi Judy,

sorry to hear, please call us on 1800 444 357 to troubleshoot over the phone

Karen B

Karen Basked

WM7

We have had this machine for a couple of years. The door now needs to be slammed before the lock symbol engages and will start to wash. The door still appears to be attached tightly and has not dropped. Any suggestions?

1 answer
Euromaid
Mitch H.Euromaid

Hi Karen,

Sorry to hear, please call our customer care team so we can troubleshoot with yourself 1800 444 357

thanks

Scott L.

Scott L.asked

WM7

WM7 fills with water then sits doing nothing
You can hear it clicking but nothing else
Has water, water temp set to nothing

1 answer
Euromaid
Mitch H.Euromaid

hi scott,

sorry to hear, can you please call our team here on 1800 444 357 and we can troubleshoot with yourself :)

Killerbee

Killerbeeasked

WM7

Hi, I accidently overloaded the WM7 and pressed start on Daily express but it did not start washing( i just closed the door and hit start but nothing actually happened), it is now stuck with Play button flashing, no matter how many times i've tried it won't ever move from that play button flashing sign. I've tried unplugging for more than hours and while trying to reset it show 8365 code then shows all the button lighted on the screen. Kind of looks like it's stuck on that daily express, it only shows temperature and spin in daily express but not in others.
I've also tried turning off the machine completely by unplugging for 10 or more minutes
then setting the pointer to cotton at 12
then plug back in and turn on
then holding start for 30 seconds.
still no beep sound, could not get it to reset, not sure if i'm doing this right!

1 answer
Euromaid
Mitch H.Euromaid

Hi Kim,

sorry to hear, can you please call us on 1800 444 357 so we can troubleshoot over the phone for you

thanks

Niccitaalexia G.

Niccitaalexia G.asked

WM7

Hi My WM7 is just over two years old. I bought it brand new. It stopped working the other day. The water does not fill up and therefore it cant run a cycle. The water goes straight through the outlet pipe in to the sink. What can I do ?

3 answers
ShoppingBlows
ShoppingBlows

If the machine is still under warranty you should contact the company you purchased it from straight away. If it's out of warranty you need to call a washing machine repair person and tell them it's a Euromaid.

Euromaid
Mitch H.Euromaid

Hi Nicci,

please call us on 1800 444 357 to discuss

thanks

Hi Mitch I will call you tomorrow Thanks

Chloe K.

Chloe K.asked

WM7

Hi, when i shut the door the door lock symbol will not come on and the machine is not starting. I have to close the door 10-20 times until the lock comes on and the machine starts, any help?

1 answer
Euromaid
Mitch H.Euromaid

Hi Chloe,

Sorry to hear, can you please give us a call on 1800 444 357 so we can explain over the phone

Anjuna

Anjunaasked

WM7

Hi, my machine stops working after I turn on the machine. It makes a noise if water getting into the detergent section and it stops. Can you please help me?

1 answer
Euromaid
Mitch H.Euromaid

Hi Anjuna,

Sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting steps with yourself

thanks :)

Gareth W.

Gareth W.asked

WM7

Hi, our washing machine recently seems to stop after 20-30 seconds. When I turn it on it makes a noise for this time then stops and the timer continues to go down although nothing is happening. Is there a way to do a hard reset or check something to make sure if anything needs looking at by a handyman?

3 answers
ShoppingBlows
ShoppingBlows

Get a washing machine repair company to look at it and tell them it's a euromaid when making the booking. If the machine is still under warranty don't attempt to fix it yourself or get a general handyman to fix it as it may void your warranty.

Euromaid
Mitch H.Euromaid

Hi Gareth,

can you please provide your contact details so we can discuss it with yourself

thanks :)

Gareth W.
Gareth W.

Sure, email is gareth.j.weaver@gmail.com

Rachael

Rachaelasked

WM7

I have an eight year old Euromaid WM7 and after the first wash cycle, the tap icon appears with a line through it and no water is being supplied to the second cycle on any wash cycle available. The hose is not blocked as it's getting water to start. I've removed the pump filter and there wasn't anything really inhibiting flow, and the propeller is moving freely. Can anyone pinpoint the issue?

Until I work out the problem, the workaround is to wash on mix 40 cycle. When the first cycle finishes, I hold the start/pause button in for three seconds to drain the machine. Once the padlock stops flashing on screen, I use the rinse cycle to finish off the load.

4 answers
Euromaid
Ruben R.Euromaid

Hi Rachel,
The WM7 has a duel water inlet valve inside the machine, it sounds like one of the coils might not work but it would need to be assessed.
Thanks

Rachael
Rachael

Yes, that is correct. I took the top off and had a good look at it over the weekend. If standing at the back of the machine, it is the right hand side water inlet not feeding a good flow of water in to the second cycle - it's just a very light trickle, hence the tap icon appearing to say it needs more water. The left side has great pressure feeding into the detergent dispenser. Can I fix this easily myself if I buy a part for it? Many thanks for replying.

Euromaid
Ruben R.Euromaid

Hi Rachel,
The part number required is 2901250100 dual valve.
The installation is a simple process although we do not recommend or advise to do so . An electrician or appliance repairer should fit any electrical component .

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