Hi we have stopped swimming for winter the evo heat only goes down to 15° and keeps turning on through the j box due to the water temp being below 15°.can I just unplug it until we want to use it again?
Thanks for your question! We recommend getting in touch with our service team on 1300 859 933 or at service@evoheat.com.au. They can walk you through the best way to winterise your heat pump and stop it from running unnecessarily during colder months.
I have an Evo Fusion I heat pump and the mode button isn't working? It's stick on cooling and won't change to heat?
Hello,
Our technical support team will be able to assist you, could you please fill out a service request form on our website so they can assist you? external link
Thankyou!
Hi, my Evo 270 heatpump got installed a couple of months ago. I only have luke warm water by 8 am since last week, and I set the heating time between 1100-1500. Could you please recommend a solution?
Hello, There's a number of factors and reasons this could be occurring, we need to know more details to help you diagnose this issue. Could you please fill out the following form on our website so we have all your details and can assist you with troubleshooting: external link
Thankyou!
Do you work in Ballina NSW
Hi Colin,
I've just sent you a direct message so we can assist you further with your enquiry.
Thankyou!
How much for supply and install in Ballina NSW
Hi Colin,
Can you please give the office a call on 1300 859 933 so that we can put you in touch with one of our installers for a quote?
Thankyou!
Hi, we recently had our pool installed with an EvoHeat pump. Really having a problem finding information on how you run and set the unit for the colder months to maintain an even temperature. Do you have to run the pool pump 24/7 and set a timer for the heat pump? Can the heat pump work without the pool pump running? Help please, really confused. Thanks Joe, Adelaide SA
Hi Joe,
Our sales representatives will definitely be able to help you out and give you some advice. I've just sent you a private message asking for your contact details so I can get one of our team to contact you.
Thankyou!
hi. We have an evo Force -i pool heater installed this year for our swimming pool. We have now stopped swimming in the pool until next summer. my question is do we turn the evo force off completely until next spring or do we need to run it daily or weekly ? Thankyou
We turn our off to save power no need to run if your not swimming in the pool same as our split system air cons we don't run them in winter.
Hi, I'm looking to replace a 315 liter electric hot water service with a heat pump. Would an EVO270-1 be a sufficient replacement or should I consider an EVO315-C? Nat
Hi Nat, It will depend on how much hot water you use and how many people are in your household. The Evo270-1 is suited to provide hot water for up to 6 people in a domestic application. Give our office a call on 1300 859 933 and our team can give you advice specific to your circumstances.
Thankyou!
I set a timer for 10-16 hours I assume that means the heap pump should NOT run after 4pm right?
I’m thinking of getting a evoheat 270 unit as a hot water system for a family of 4 any comments thank you
Only had mine for a short time but I can highly recommend it. Currently I run it from 7am to 6pm to utilise solar power but the water is still piping hot in the morning despite the cool weather.
From reviews it seems it's a good unit although most have been given extra warranty for their review. For myself, having a faulty system has been a battle now for 6 weeks. Still not fixed. The company has the worst customer service. No communication at all. I keep having to ring them and emailing them. Emails have not been answered. So just a warning if you are unlucky like me and get a faulty system your in for a fight to get it fixed.
Hi Paul,
Please contact EvoHeat today and ask to speak to Tim, so I can investigate and address this ASAP for you.
The compressor has failed after twenty six months and the very small print says It’s no longer under warranty. How can I replace the compressor. I’m sick of cold showers and live in regional WA Thanks
Hi Dorothy, We're sorry to hear of this issue, we would certainly be able to assist you. If you can please send us a photo of the name plate (located on the side of the unit) to service@evoheat.com.au, we will get back to you with an appropriate solution today.
Thankyou
Hi Dorothy, I've had my Evo270-1 heat pump hot water service for only a very short while so I hope my compressor doesn't fail after just 26-months. You have certainly been unlucky with this failure coming so early in the life of your unit. However, when I was researching my purchase, I found the warranty for my unit was very clearly shown in normal print (not in very small print) on the EvoHeat website as being 2-years on the compressor. This means they do not try to make it difficult to see the terms of their warranties. So, unfortunately, unless EvoHeat makes an exception in your case, you are 2-months outside of your warranty period on the compressor. Damn!
Cheers, John
I have an evo I9 with 40 mm inlet and outlet can I use 50 mm pvc to hook up as all other plumbing on the pool is 50 mm or should I use 40 mm Regards Raymond
Hello, I just got the evo force-i i12 Installed in Far North Queensland. The temperature is great, we have it set at 30 degrees Celsius. My question is - the pump runs the filter from 6am to 5pm each day. Do I set the timer on the heater for those time? I know the heater automatically turns off when there is no flow from the pump but I noticed heater started up in the night with no flow. I set the timer and this stopped the issue but was that what you are supposed to do?regards Terry
I would say the outdoor fan may have started at noght but would be pretty sure the compressor did not. with no waterflow it would saftey trip out pretty quick. I run my pump from 9am untill 5pm and heater from 10am untill 4pm. My 12kw solar system gives me free heating through winter. no issue with how you are running it. I'm in Mango Hill.
You are probably correct, I think it was only the fan. Do you set the built in timer on the heater? I am Cooya Beach near Mossman Queensland. Running during my solar time so energy wise it is great. Unsure why fan would come on but probably a safety mechanism to cool compressor.
I have both turned off on my Force 26, only work it during "daylight" hours with solar, great unit. I am in the Hunter Valley area of NSW not like you in North Qld. Enjoy
Hi TerryC, My name is Josh I work for EvoHeat. If have any questions please feel free to call me. My number is 0404001844. Depending on how your heater is plumbed in, the heater may have control over the filtration pump (via a Jbox) or a separate water pump. If this it the case then the heater can start the water pump within the timers to check and heat the pool if needed. If no timers set then most of the heating will be done over night as this is when you pool is loosing heat.
If the heater is flow controlled the heater can not run unless the the chlorinator has turned the water pump on. You can shorten the run time shorter than filtration cycle if needed to tie in better with you solar system but you can not lengthen.
If you need any local help have a chat with Chris at the Port Douglas Pool Shop.
Cheers
Josh
Thanks Josh I will chat to Chris
Is it possible to get this installed in NSW? I've been won over by the reviews but am unable to get a response via phone or webpage (have tried for a few days now) I live in Berry, NSW. Thanks
I would hope so, have you tried their state office. I plumbed mine in and got electrician to hook up.
Hi Lise,
Yes we have installers in your region in NSW - we have replied to your email enquiry this morning, and our installer will be in touch!
EvoHeat
Thank you :-)
I am in Maitland area of NSW ( Lower Hunter ) have 65000 litre salt water in ground pool with Solar Heating. I am taking Solar Heating off roof to install 10kw Solar Panels. Want to replace pool heating with Heat Pump. Local pool shop has suggested Force 14 Evo Unit. Thru summer months pool temp generally ok for us without heating but want to use pool into autumn / winter etc. Looking at various on line calculators appears 14kw unit might be a little too small for us. Also would like to clarify best location for unit..how much clearance front and back best. Thanks Paul
Mine is about 45000 lt and I have a force 22, was told by ecoheat 14kw of if i could afford go 18kw and went 22kw(what the heck). so I believe mine is oversized, but heats pool great, I also have a cheap bubble pool blanket to keep heat in. maybe get evoheat to confirm size. We run our pool at about 29oC. Looks like it reaches temp within about 2hrs run time . Looking at data pool temp dropping o/night 28oC external link
thanks will definitely look at biggest unit I can afford
Hi Paul, Thanks for your question! Have you (or your local store) visited our website and completed an online evaluation? This is the best way to ensure that correct unit is recommended, and will provide detailed information about running times and expected operating costs. You can complete this here: external link
If you need any assistance, please do not hesitate to contact us on 1300 859 933
Yep sure have used your on line evaluation (26/5). Waiting on reply.
Thanks Paul, we will complete your evaluation and come back to shortly!
Hi. Can’t help noticing similar responses; “The guys at EVO helped me choose the correct model, which is now working perfectly“, from both Paul and Michael. I was looking to use your company, however with made up responses, I will go elsewhere. Good luck.....
Don't understand the question, I'm not a company
Hi John, EvoHeat staff size every job personally for our clients using our CSIRO developed software to ensure our product will work for them to reach the desired temperature throughout their requested swim season.
ProductReview.com.au also verify each purchase to ensure customer reviews are genuine - they are not "made up". The similarity in responses is likely due to the consistency in service that we provide.
If we can be of assistance, please don't hesitate to contact us to receive this same level of service!
With advice from your Evoheat sales reps you should be able to find the right product for your situation. All sites are different. Truly an excellent product in our recent experience and great before and after sales help.
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