Freshield Questions & Answers

Freshield may not be back from their Xmas break yet. Some suppliers don't go back to work again until mid January. If you have sent them a message they will get back to you but, obviously, they will respond in order of receiving emails. Pretty sure that any retailer that sells the vaccuum sealer will still need to special order it from Freshield, so the path of emailing them is probably still the fastest way.

I am also looking for top and bottom foam seals, frustrating when the machine sucks the air out but won’t seal.

You may email to Freshield for the help :) sales@freshield.com.au

Hi Ann. Freshield have their own repair centres. All you will need to do is to return it to them by post and they will assess and repair it for you, either under warranty or by invoice if not covered. You can find them on Facebook or their web page.

I would a answer if anybody can help me please.

Carmen.

There are a couple of reasons why the seals are not forming correctly. One will be that the food inside the bag is wet food, not patted dry or dry food. If you are sealing a steak, chicken, mince, fish or other food that has large percentages of moisture, it is better to freeze them first, or in the case of steak and chicken pat them dry with a paper towel. This prevents moisture from getting between the bag's surfaces where the heat seal is to seal. Any foreign products between the surfaces will prevent the seal from adhering properly. The other could be the use of non-propriety bags which may not be suitable for the machine. Also, don't modify the unit as it will void warranty, so it would be best to put the filter back on, and remove the blu tack as well.

Thank you, I know why the bags don't seal, I have fixed that, but why does the machine burn holes in the plastic bags when trying to seal ?, I've bought a cheapie from Kogan that does the job. Brian.

See previou post re Freshshield available cheap in melbourne

Google Store , DIMMEYS Department Store , Victoria current back to work catalogue has Rolls (6 metre) for 4.99 , machines and vac. cannister. They do appear to have despatch at flat rate for certain areas and Aust. Post for other areas I had a heap yesterday 23 June, But that was first day they went on sale. Suggest there may be some going on with freshshiel could would appear that they have dumped stock,...The roles I bought seem to work well in my sunbeam machine . Are as good as the Aldi machine

Thanks for the reply but we live in Qld.

I would suggest you to email to Freshield first and they will reply you very quick. :)

I am not sure why the seal does not heat up. My suggestion is first to ring the customer service if they can run thru a few simple checks over the phone. If it still doesn't work, it may need to be returned for servicing. My unit hasn't failed since they fixed it.

I am not sure why the seal does not heat up. My suggestion is first to ring the customer service if they can run thru a few simple checks over the phone. If it still doesn't work, it may need to be returned for servicing. My unit hasn't failed since they fixed it.