Fujitsu Questions & Answers

Hi Jenny Thank you for reaching out to us, we are sorry to hear you haven't been able to lodge the claim for the Fuijitsu Promotion. The last day of the promotion was 1st Decembr and Fujitsu kindly gave until 15th January to lodge the claim. Please accept our apology for not being able to assist you on this occasion.

is there any there

I was just puttin in a good word for the Service recieved.

Hi Jenny, Thank you for contacting us the Fujitsu Black Friday and Summer Ducted Promotion finished for claims to be lodged 15th January. We apologise for not being able to assist you on this occasion.

Hi Riya, please email promotions@fujitsugeneral.com.au with the photos for review or call Fujitsu Assist Tel: 1300 364 484 the team will do their best to assist you.

Hi, Thank for the response. I have emailed the photos to support@fgablackfridayoffer.com.au and spoke with the blackfriday cashback promotion team on the phone. They said will promise to get it sorted by today. I'm waiting to hear back from them atm. Thank you again. Have a nice day!

Hi Riya Thank you for the update, we hope you hear very soon.

Hi Vivien, Thank you for your feedback which is important to us, please call Fujitsu Assist Service Team to discuss this further Tel: 1300 658 840

Caveat emptor

Not same experience here. Installed new in 2012, attempted fixes by third party in 2022/23, finally fixed by Fujitsu themselves in 2023 at no cost.

The units I installed in 2004 were still working well, but I changed one for the latest model and it was the best thing I did

Hi Shane, We are sorry to hear about your experience please can you call Fujitsu Assist Tel: 1300 658840 so we can discuss this further with you.

Sorry doesn't get my aircon fixed. Sorry is just a word used, Actions are far better way of saying Sorry , plus I don't believe there is anything to discuss because you'll still tell me to contact the installer, plus we I did ring 15/1/24. I was told that there is a 4 to 5 week waiting list, and better off going elsewhere to book a technician.. I realise then again I'm wasting my time when she refused to get my contact details to book a technician. 4/5 waiting period, also tells me that your product really should be recalled. Since 2016 fujitsu and the installers have both sidestepped the problems and warranty. So I'm left with contacting an outside technician.. his response was, we'll see you in 3 days. Now that's action

Hi Shane thank you for your feedback which is important to us and will be forwarded for future improvements during the busy summer season. We are pleased to hear the Fujitsu Service Agent will be able to attend in three days and we hope your Fujitsu air conditioning will be working again very soon.

No my friend again fujitsu DID NOT HELP! Clearly you didn't read it correctly. 4 to 5 week waiting list, the lady refused to take my contact details. Another summer since 2016 where aircon has broken down. It would be amazing if it could last just 1summer.

P.s. when a 14 year old portable evaporative system is greatfully far more reliable then a fujitsu aircon. That in itself speaks volumes.

Hi Shane, Thank you for your reply and correction, we hope your Fujitsu Airconditioning unit is fixed by the technician you have called very soon. Your feedback is important to us and will be escalated for future improvements for busy peak periods.

I hope so too, as my wife has a form of leukaemia and really needs a reliable aircon. $12500 plus every year break downs, better off replacing it with LG.

Hi Shane we are sorry to hear about your wife's health condition and we do really hope your air conditioning will be working very soon.

My learned friend, your use of the word SORRY really means nothing. WHEN SHE SPENT TIME IN HOSPITAL AS A RESULT OF THE UNRELIABLE. I doubt that is will be fixed, correctly, I doubt it will last the summer AGAIN.. SORRY YOU DOES NOT SOLVE OR FIX ONGOING ISSUSES.

Hi Shane, please DM us your contact number so we can call to discuss this further.

Hi Richard, Sorry, I'm not an expert on these types of questions, however, our unit cools a living room and kitchen so is comparable to yours and we purchased a 9.4 kW unit which was over $4000 plus installation. Maybe consult your local Fujitsu Dealer. I hope that helps. MM

Thankyou very much for your reply, especially so quickly. Need to do more homework. very much appreciated, Cheers, Rick

Hi Rick please visit our website for further information or please don't hesitate to call our Sales Team who will do their best to assist you. Tel: 1300 364 484 or external link 

Hi Sam, Once your claim has been approved you will receive an email confirming. You can call us anytime on 1300 364 484 to check the status and also check the status online here external link 

ok thankyou, is there a way i could confirm here with you if you received the receipts, as they dont seem to know much when i call

Hi Sam, Yes but I'd need your surname, claim ID, and phone number if you can private message me I can check for you.

have sent, and thankyou

Thank you.

no problems!

Hi Stephen, we're sorry to hear about the issue at night with your Air conditioning unit. Please call the Technical Support Team with the model of your Fujitsu unit which can be located on the right-hand side and they will do their best to assist you. Tel: 1300 364 484

Hi Jay, please send the information to promotions@fujitsugeneral.com.au. Please also be advised Fujitsu kindly gave an extra 8 weeks to lodge the claim after the promotion had closed for purchases, or to advise of any issues with doing so. This was an online claiming process which was taken down on the date stated in the promotion as per the terms and conditions. Please call Fujitsu Assist Tel: 1300 364 484 if you have any further questions.

Hi Belinda we're sorry to hear about your experience in trying to lodge a claim for the Fujitsu Free Money Promotion, please call Fujitsu Assist Tel: 1300 364 484 and they will do their best to assist you.

No,I moved in here when A/C newly installed.Suggest you try it out,ask a local seller,& local A/ C installer,plenty of resources to find info

Hi Quiche, please can you kindly provide the serial number (which can be located on the right-hand side of the unit and will start with letter E T or R followed by six digits) so we can then assist you with the age of the unit.

T004173

Hi Quiche Thanks for providing your serial number we can confirm the unit was manufactured in 1994 and the horsepower of this unit is around 2 and 6.84kw. We hope this information helps. Please don't hesitate to call our Technical support team if you have any further questions and they will do their best to help Tel: 1300 364 484.

Hi Jim, Thank you for your question on Product Review, please can you call us directly to speak to our Technical Support team Tel: 1300 364 484 so we can discuss this further with you. We look forward to discussing this further.

Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you: U.S. Headquarters： Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004 Telephone Contact Numbers: Toll Free: (888) 888-3424 Local (NJ): (973) 575-0380 Main Fax: (973) 575-2194

Hi Donna In my opinion you have your heating temp to high for winter. In winter it should be set between 18/20 and in summer around 24/27. As long as it’s warmer inside than outside in winter and cooler inside than outside in summer you should be comfortable. Otherwise your bill will suffer.

Hi Donna, Thank you for taking the time to place your comments on Product Review. In regards to your temperature settings this would be chosen to your choice, however on heating the lower the better (less energy will be required) Fujitsu's tip is 18-21 for Heating (however run it in heat mode so it doesn't cool to that) If heating is desired you will need to run on heating mode not auto so it doesn't switch to cool.

In regards to your rate of Electricity, there are many factors to consider such as the environment with the actual temperature outside, may need to ensure all windows are closed or check there is no outside cold air coming in, check the outdoor unit is clear and free from any obstructions with no items placed in front of it. It could also depend on how many outlets are on the zone and how you may have calculated the Fujitsu units usage compared to the rest of the house and how much use is being made of other electrical items. Also, regular cleaning of your filters will help too. You could also visit external link  and canstarblue.com.au for comparisons of energy consumption.

Also, with the water coming from the outside unit, this is normal when the heating mode is selected. In the heating cycle, water condensation occurs on the outdoor heat exchanger as a result of the moisture content in the air condensing on the cold surface. The water generated will drain away from the outdoor unit via the drain ports (Model depending, there may be 3 drain ports) The indoor unit generates water on cooling cycle & generally drains into house gutter usually so you wouldn't necessarily be aware of this process.

If you would like to talk further regarding your comments please feel free to call our Technical Support team who will happily chat through any issues with you and provide further top tips to get the most out of your Fujitsu Air conditioning unit. Tel: 1300 364 484.

Hi Shirley, Thank you for placing your question on Product Review which has come through to the Fujitsu General Australia team. In regards to providing you the pros and cons for the Fujitsu Gas furnace FF LT96 and Air Conditioning unit FO 17c 2.5 Ton these are American products so please contact the Fujitsu General United States office and they will do their best to assist you:

U.S. Headquarters： Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004 Telephone Contact Numbers: Toll Free: (888) 888-3424 Local (NJ): (973) 575-0380 Main Fax: (973) 575-2194 Email: For support, please email hvac@fujitsugeneral.com

Hi Akka, I'm not sure why this would happen. Are you able to email me at contact@fujitsugeneral.com.au with your invoice and serial numbers and I will lodge it on your behalf?