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Fujitsu

Fujitsu Questions & Answers

4.4 from 428 reviews

5 questions from our users

Jim E

Jim Easked

Our 5k Fujitsu nearly 5 yrs old needs faulty condenser fan motor and outdoor pcb replaced according local electrician.
It hasnt had a lot of use as in a holiday home. Wants to charge $1200.
States will install Mitsubishi for $2000
I cant believe our ac is faulty but it is flashing lights and does not work

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Jim, Thank you for your question on Product Review, please can you call us directly to speak to our Technical Support team Tel: 1300 364 484 so we can discuss this further with you. We look forward to discussing this further.


Annie W

Annie Wasked

Is the burner suppose to ignite on the first stage of the FF-LT96 furnace and can I see it through the little window?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you:
U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free:
(888) 888-3424
Local (NJ):
(973) 575-0380
Main Fax:
(973) 575-2194


Donna

Donnaasked

Hi, we have a ARTG30LHTA and are using it for the first winter. So far it seems our electricity bill will be extremely high compared to summer. We have it set at 22-23 degrees auto and in one zone only which is lounge/kitchen for an open plan home. We run it for approx 2-3 hours a day. So far our estimated bill is $800 with one month to go. We have noticed alot of water coming from the outside unit but were advised this can be normal. Any advice is appreciated as we feel a jump of almost $500 a quarter is excessive when we thought this was meant to be an efficient unit.

2 answers
Mark
Mark

Hi Donna
In my opinion you have your heating temp to high for winter. In winter it should be set between 18/20 and in summer around 24/27. As long as it’s warmer inside than outside in winter and cooler inside than outside in summer you should be comfortable. Otherwise your bill will suffer.

Fujitsu
Fujitsu A.Fujitsu

Hi Donna, Thank you for taking the time to place your comments on Product Review. In regards to your temperature settings this would be chosen to your choice, however on heating the lower the better (less energy will be required) Fujitsu's tip is 18-21 for Heating (however run it in heat mode so it doesn't cool to that) If heating is desired you will need to run on heating mode not auto so it doesn't switch to cool.

In regards to your rate of Electricity, there are many factors to consider such as the environment with the actual temperature outside, may need to ensure all windows are closed or check there is no outside cold air coming in, check the outdoor unit is clear and free from any obstructions with no items placed in front of it. It could also depend on how many outlets are on the zone and how you may have calculated the Fujitsu units usage compared to the rest of the house and how much use is being made of other electrical items. Also, regular cleaning of your filters will help too. You could also visit www.energyrating.gov.au and canstarblue.com.au for comparisons of energy consumption.

Also, with the water coming from the outside unit, this is normal when the heating mode is selected. In the heating cycle, water condensation occurs on the outdoor heat exchanger as a result of the moisture content in the air condensing on the cold surface. The water generated will drain away from the outdoor unit via the drain ports (Model depending, there may be 3 drain ports)
The indoor unit generates water on cooling cycle & generally drains into house gutter usually so you wouldn't necessarily be aware of this process.

If you would like to talk further regarding your comments please feel free to call our Technical Support team who will happily chat through any issues with you and provide further top tips to get the most out of your Fujitsu Air conditioning unit. Tel: 1300 364 484.


Shirley D.

Shirley D.asked

Where can I learn more about these two products such as the pros and cons for fujitsu gas furnace FF LT96 and air cond. FO 17C 2.5 Ton, 30000 BTU?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Shirley, Thank you for placing your question on Product Review which has come through to the Fujitsu General Australia team. In regards to providing you the pros and cons for the Fujitsu Gas furnace FF LT96 and Air Conditioning unit FO 17c 2.5 Ton these are American products so please contact the Fujitsu General United States office and they will do their best to assist you:

U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free: (888) 888-3424
Local (NJ): (973) 575-0380
Main Fax: (973) 575-2194
Email: For support, please email hvac@fujitsugeneral.com


Akka

Akkaasked

I tried to claim the $150 each cash back for two Aircon units and when it came to uploading a photo of receipts and model number and serial number it rejected it. Any suggestions?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Akka, I'm not sure why this would happen. Are you able to email me at contact@fujitsugeneral.com.au with your invoice and serial numbers and I will lodge it on your behalf?


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