Fussy Cat Food Questions & Answers

Hi Georgi, We're sorry to hear your cats have experienced some digestive disturbances recently and are sorry we missed this message initially. It's certainly not the experience we want you or your cats to have with our products and are here to ensure you are supported. We can also share more details on our Fussy Cat range and look info this further if you are worried. We've reached out to you via DM on this platform so please check your email for our reply. We look forward to connecting with you and making sure you and your cats are doing ok. The Fussy Cat Team

Hi Susannah Our Fussy Cat dry food range (in the white packaging) remains grain-free, and we've recently updated the packaging to state “grain-free” on the back label. Along with this change we’ve made a few minor recipe updates, including switching tapioca for lentils which are a fibre-rich, low-fat ingredient that helps support satiety and overall wellbeing. Please note, our Fussy Cat Luxe dry foods (in the black packaging) are not grain-free. As always, we recommend checking the updated label and following our transition guide when making any dietary changes. Feel free to call us on 1800 732 573 (option 4) if you'd like more info! The Fussy Cat Team

I’m pretty sure, the soya bean is causing my cat to get diarrhoea, which l read is a high allergen for a lot of cats

I was thinking it might be the lentils but the soya bean makes sense!

Since the packaging changed, it has been making my cat sick aswell, will not be buying it anymore.

Hi NetSource, Thanks for leaving us your feedback and we're sorry to hear your boys are avoiding their usual favourite Fussy Cat mince. We haven’t made any changes to the recipe, but we’ve reached out to you privately to better understand what’s happened and ensure you're supported. The Fussy Cat Team

Thank you for your reply If you haven’t changed the recipe then I can only think it has something to do with how Coles store the product prior to putting it on the shelves- they seem to be the only source of this food now as every Woolworths store I’ve looked at no longer has it available? Is there somewhere else I could get a fresh supply to try the cats on it again?

Hi Shirley-Ann, We’re so glad to hear your six cats are loving our Fussy Cat Kitten dry food! At the moment, 450g is the largest bag size available in this particular flavour. However, we do offer a 2.5kg bag in three other flavours, which might be a more convenient option if your cats enjoy them. We’ll be sure to share your feedback with our team, as we’re always reviewing our range and pack sizes. If there’s anything else we can help with, please don’t hesitate to reach out! The Fussy Cat Team

When the manufacturer replied to me they said nothing had changed and the size variation was a natural change to ingredients. It looks like a different 50% smaller biscuit and our 2 cats pick out the larger original bits out and leave the smaller ones. I’ve bought the smaller bags which still seem to have the normal sized biscuits with the original flavour. They will probably change to the new taste/ size biscuits eventually as well unfortunately.

Hi Allan, Thank you for the feedback. We're sorry to hear your cats were not a fan of our grain free dry food and have sent you a DM. Looking forward to hearing from you. Many thanks, Irene Veterinary Nurse & Senior Pet Care Advisor

I have come to the conclusion that I should be looking for pet food stores selling fresh organic it’s only less convenient and .not portioned and not able to easily get when supermarket shopping. However they can’t be taking the pet’s welfare into account only their agenda and the affects make it apparent. I agree with you’re comment makes you feel bad that I ever fed it to my cat.

Hi DPC, thank you for your comment. We are pet owners too and take the quality and safety of our products very seriously. We have a qualified Research & Development team that carefully formulate our recipes to meet all your pets’ nutritional requirements, and our food safety systems ensure our food is of the highest quality.

We are proud to be a member of the Pet Food Industry Association of Australia (PFIAA) and as such our products are manufactured in line with all quality and safety processes found in the Australian Standard for Manufacturing and Marketing of Pet Food - AS5812.

Our strict processes and robust routine testing protocols ensure our raw meat products will only contain a low, carefully controlled level of sulphur dioxide preservative, while meeting the minimum requirements for thiamine as established by AAFCO.

We can most certainly assure you we do not include any artificial colourings or red dye in our fresh meat products.

All feedback we receive directly is thoroughly investigated together with our Pet Care team and Quality team and to date, we have no reason to suspect any safety or quality issue with any product or batch.

It is great to hear your cat has been enjoying our fresh meat products as intended, however we are disappointed to learn you will no longer be offering this product.

Should you have any further questions concerns, or require more information on product alternatives, please don’t hesitate to contact our Pet Care team directly on 1800 732 573 (option 1) to speak with one of our Veterinary Nurses as we are always here to help.

Thank you for your time. Many thanks, Irene Veterinary Nurse & Senior Pet Care Advisor

Hi Ann, thank you for your additional comment. Our Pet Care team have attempted to contact you on the number kindly shared, however have not been able to get in touch and have not heard back from you.

We will reach out to you on the number kindly shared today and hope to speak with you soon so we can address your concerns.

Looking forward to speaking with you soon. Many thanks, Irene Veterinary Nurse & Senior Pet Care Advisor

Hello my fellow feline fanciers, it is very clear these are automated form letter replies from this company. Make your own minds up and take care of your kitties.

Hi DPC, we are sorry to hear you feel this way and wish yourself and your feline companion all the very best.

We are always here should you wish to reach out to our team for support. Have a terrific day ahead.

Best wishes, Irene

Hi Lyn, thank you for getting in touch. We are sorry to learn your girl was not feeling well last night and hope she is feeling much better today. We have sent you DM. Our fresh meat products will have a best before date inkjet printed on the underside of the 5 pack individual serves on one end of the pack. Our fresh meat products will have a shelf life of 30 days unopened.

Our product can be frozen and is best thawed in the fridge to ensure the fresh meat remains chilled. One the product has thawed do not re-freeze.

We hope this helps. Many thanks, Irene Veterinary Nurse & Senior Pet Care Advisor

Hi Irene that particular type Salmon and steak of fussy cat my cat would never eat but always ate the others for almost three years then started vomiting ( this way in March 23) and was suddenly repulsed by it I had some in the freezer and tried a month later and the cat wouldn’t touch it again. I contacted fussy cat I didn’t think to keep the barcode serial number I always check the use by date in the store as sometimes the stores sell it when it is almost expired and 5 portions won’t go beyond the use by date. Another thing I was thinking that perhaps they had first frozen it and then I did?? Also the use by date is written underneath the packet and only on one portion so I used that one last. I am having trouble feeding my cat now as she likes and can only eat fresh meat as she gets blood in her stools with packet and tin food and the vet said she’s just is one of those cats with IBS. She’s eating fresh chicken mince now but won’t have it mixed with steak??!! I wish that they had 5 portion packs with that as it’s too expensive the other way and I asked that to the makers of fussy cat because the chicken mince they make is not chunky is a good texture.

Thank you, I will be following your advice.I didn't see any use by date but it may have been on the sectioned used and that part of the package was binned..

Hi Lyn, thank you for your message and happy to help with any information your require. You are still welcome to respond to our DM requesting your contact number, so that we can speak with you directly and gather further details relating to your girls' experience. Alternatively you are welcome to contact us on 1800 732 573 (option 1). We hope she is feeling much better today!

Hope to hear from you soon. Many thanks, Irene

Hi Stephanie, Our Prime Steak Mince fresh meat products have always included Pork as a protein source, in addition to Chicken, Beef & Lamb to ensure variety. We include pork in our range of fresh meat recipes as it is a great source of protein and naturally high in amino acids such as taurine, and thiamine which is an essential vitamin cats require in their diets. We hope this information helps. Many thanks, The Fussy Cat team

Hi, thank you for reaching out. We can confirm there have been no changes to the recipe of our Fussy Cat Grain Free with Salmon, Whitefish and Olive Oil dry food. We hope this information helps and should you wish to speak to our Petcare team directly we can be reached on 1800 732 573 (option 1) Monday – Friday 9am-4pm. - The Fussy Cat team

Hi Caroline, We are sorry to hear our product has not met your expectations on this occasion and thank you for sharing this feedback with us. We are pleased to hear your beloved cats are enjoying our Grain Free dry food ranges! We will pass this feedback along to our team so they are aware of what our customers are looking for in our products. Should you wish to speak to us directly to share further details we can be reached on 1800 732 573 (option 1) Monday – Friday 9am-4pm. Alternatively, please send us a DM with your contact number and we can reach out to you. Many thanks, The Fussy Cat Team

Hi Killara Thank you for your question, and we are sorry to hear that your furry friends have not been enjoying their meals so much of late. We can confirm that there have not been any changes made to this recipe or to our Raw Material Suppliers, and our ingredients remain the same as listed on our packaging.

You would be most welcome to reach out to us on 1800 732 573 (option 1) Monday-Friday 9am-4pm AEST if you would like to discuss your experience further, or let us know your contact number and the best time to reach you via PM and we will be in touch.

Hi Mickey, Our Fussy Cat dry foods are still stocked by Coles and Woolworths as well as selected IGA stores. We’ve given our Fussy Cat range a new look to make it easier for our customers to find and distinguish flavours and textures. You can visit our Fussy Cat website to see our new look packaging here: external link  We hope this information helps.

Thanks for your reply. Have you repackaged it and changed the mixture as I got the white one with the blue on it and the boys don’t like it. They are so fussy. One of my boys have celiac disease and I’m finding it hard as he will not eat the new ones.

Hi Mickey, We have made minor changes to some ingredient percentages in our Fussy Cat dry foods, to ensure they are providing our customers pets with the best selection of high-quality ingredients available. We have also updated and simplified how these ingredients are listed on our labelling. We’re sorry to hear your cats are reluctant to eat our products now and will share this feedback with the team. If you have any further questions you can reach out to us directly on 1800 732 573 or through our website external link 

Well I’m sorry to hear you changed something that wasn’t broken.

Me to, my cat has started vomiting of late. The blue bag was the ONE AND ONLYkibble she could tolerate, now I'm in serious trouble. She's been vomiting quite badly in last few weeks. It's what triggered me to google the question of a possible ingredient change. What is the actual change that's bee made??. I am now faced with a huge decision on my cat, as the blue bag was the ONLY KIBBLE IN THE SUPERMARKET SHE COULD TOLERATE . YES, IM SAD, AND ANGRY...WHY CHANGE A GOOD THING. . she may have to be euthanasia now.

Hi Elizabeth, Thanks for your query on our Fussy Cat dry foods. If you have any questions or feedback for us please contact us directly, as this site is not managed by us. You can reach us through our website here: external link  We look forward to hearing from you.

Hi Tammy, Unfortunately, our Fussy Cat Grainfree dry foods are not specifically formulated for cats that have medical conditions such as diabetes. Although these products are grainfree, they will still contain carbohydrates which may need to be taken into consideration in an animal with diabetes. If you haven’t already, we’d recommend you speak further with your attending veterinarian as they are in the best position to advise if our Fussy Cat dry foods are suitable for your feline family member. We hope this information helps.

Hi Skyler, Wed suggest basing the majority of your new kittens diet on a specifically formulated kitten food such as our new Fussy Cat Kitten Care dry food and offering our Fussy Cat treats occasionally. You can learn more on this product by visiting our website here: external link  We hope this helps.