Greencross Healthy Pets Plus Questions & Answers

Hi Rachel, Thank you for your question. Unfortunately, Cytopoint injections are not fully covered under Healthy Pets Plus; however, you will recieve 10% off with your "10% off select Greencross Vets products and services" benefit. Please let me know if you have any further questions. Kind Regards, The Healthy Pets Plus Team

Hi Michelle, Thank you so much for reaching out, and I’m truly sorry to hear that your beloved dog has taken a turn for the worse. I can only imagine how difficult this must be for you, especially while you’re away from home. As I’m not sure of your exact location, you can find a list of our partnering emergency clinics here: external link  Healthy Pets Plus is exclusive to Greencross Vets and our Animal Referral & Emergency Network (AREN) clinics. Unfortunately, these are the only locations where the Healthy Pets Plus emergency discount can be applied. I’m really sorry we can’t offer more flexibility in this situation, and I do hope you’re able to find support close by during this incredibly hard time. Please know our thoughts are with you and your pet. Kind Regards, The Healthy Pets Plus Team

Hi Ella, Thank you for reaching out, Healthy Pets Plus offers a great benefit of $200 off a dental scale and polish, along with our other great discounts. Our memberships have no waiting period which means once you sign up you are able to take advantage of this straight away! If you wish to find out the best way to utilise your membership, please feel free to contact us on 1800 738 775. Kind Regards, The Healthy Pets Plus Team.

Hi Ellie, There isn't a direct discount associated with Desexing however you will receive 10% as this falls into our discount on all other products and services. If there is a pre-anesthetic blood test required prior to desexing, this is included with your Healthy Pets Plus membership and would not be charged, provided you haven't already used this benefit.

Kind Regards, The Healthy Pets Plus Team

Hi Carissa,

Euthanasia would have 10% off the total amount as its not specifically covered however all Healthy Pets Plus members have 10% of other products and services within clinic.

Kind Regards, The Healthy Pets Plus Team

Hi Kim,

I'm so sorry to hear that she is uncomfortable. Unfortunately, you will need to contact your local Greencross clinic to confirm the amount as it can vary from clinic to clinic.

Kind Regards, The Healthy Pets Plus Team

I get all my dogs anal glands done under healthy pet plus plan and free every time So they should be free along with your health check

This happened to me and the remaining months were refunded to me when my pet died but I had to speak to someone about it at my vet. It didn't happen automatically.

Hi Cynthia,

If you sign up and your pet passes away generally the clinic will note it on your file to confirm this has happened and we will cancel your membership with no further fees payable.

Kind Regards, The Healthy Pets Plus team

Hi Elaine,

You are welcome to contact us via our email info@healthypetsplus.com.au or alternatively, you can call our Team on 1800 738 775.

Kind Regards, The Healthy Pets Plus Team

I am waiting you guys answer my email since January…. Looks like it’s Impossible to cancel

I also would like to know how to login and review my pet's history, get copy invoices, and records of purchases. Right now I am trying to see the different pet food products I have tried over the years.

Hi Rachel, 1. It is a free consult with a vet. You do not have to pay for this consult unless you agree to additional services (e.g. X-rays) or purchases (e.g. medications), or if it is a special type of consult (e.g. behavioural consultation) that requires specialist expertise or runs >20mins- but you will be told about this when you book the appointment. Follow-up consultations and WebVet are also included free of charge, plus emergency consults at Greencross partner hospitals are free or discounted (within certain times and as listed on the Greencross website). 2. Annual health screenings are free. They include a free blood test (annual wellness screening test or a pre-anaesthetic blood test), plus a free heartworm test, plus a free parasite faecal test, plus a free urinalysis test. These are ideal to set a baseline for wellness (i.e. measuring levels when your cat is healthy to allow us to monitor their health over time by comparing back to those original levels), or can be bundled into a procedure (e.g. blood test before a dental scale and polish). 3. All core vaccinations are included for free (C3, C4, C5, C7, KC for dogs, F3, F4, F5, FIV for cats). This basically means that the vaccines a vet recommends pets get every year are free. Exclusions include things like export vaccinations. However, best to ask your Greencross Vet to confirm what's right for your pet. 4. Dental checks are also included for free, and the vet will be able to give you an estimated cost during this consult. The level of plaque, whether extractions are required, etc will all influence the price of the procedure, and so there is not really a 'typical' cost per pet.

Further information can be found on our website: external link 

Kind Regards,

The Healthy Pets Plus Team

Hi Julie, Thank you for your enquiry. The benefits you will receive under Healthy Pets Plus are exclusive with Greencross Vets and are as follows: - Core Vaccinations covered 100% as recommended by your Greencross Vet. Usually, these are one per year. - Microchip covered 100% (if required) - De-sexing is 10% discounted - Unlimited Standard consultations discounted 100% - $200 off a Dental Scale & Polish - one per membership year - Unlimited emergency consultations at participating emergency vets only - listed here - 20% discount on parasite prevention & heartworm injection - 20% discount on pet food plus Nutritional counselling & weight management - Unlimited Nail Clips covered 100% - 10% discount on all other products, medications & other services provided by Greencross Vets

* NEW to Healthy Pets Plus Membership! FREE 24/7 Webvet consultations for all Healthy Pets Plus clients external link 

We also provide the following Annual Pet Health Screening Test, once per membership year, which includes;

- Urine analysis - Wellness blood screen or pre-anaesthetic blood test - Heartworm test/FIV test - Parasite faecal exam

Further information can be found on our website: external link 

Kind Regards,

The Healthy Pets Plus Team

Hi Annab, You will need to contact your local clinic to find out pricing regarding the teeth cleaning however as a Healthy Pets Plus member you do receive $200 off for a dental scale and polish so this should be deducted from your total cost.

You are welcome to contact your local clinic and they should be able to tell you what it would generally cost with your discount.

Kind Regards, Bonnie

Hi Jabbie, I’ve recently had my cats teeth cleaned. My total bill included $200 off as part of the pet care plan. I think it encourages us, as their owners, to have their teeth checked and if needs be, surgery. Oral health is so important as it definitely has a major impact on our pets overall wellbeing. Saving $ towards the total bill gives me peace of mind & my cat is feeling a whole lot better :)

Thanks Nadine, appreciate the feedback :) Did yours have to be sedated? What grade of teeth was it for (mine is an adopted older cat who'll need dental clean for Grade 3 so will likely need to be under anaesthetic)? Were you happy with the costs?

From memory, my dog dental clean procedure with anaesthetic was around $340. I believe its somewhere around the $500 mark for non members. His teeth & breath was much better for roughly 2 years since & he will be returning again for his second cleaning in Summer as his breath beginning to smell bad with one of his teeth being built up again.

It's no different to getting a gym membership. You sign up for a year. If you cancel prior to that year, there are costs. However, my cat went missing and after he was missing for a month, the membership was cancelled with no exit fees. When he returned after missing for two months they immediately reinstated it for me with no joining fee. If you take them for their vaccination, yearly blood test and a regular wellness check - you have pretty much gotten your money's worth. Most of these poor reviews seem to be more about the vets/vet nurses they have dealt with rather than Healthy Pets Plus itself.

Thank you. I went into my local green cross and they had answered all my questions and decided to sign up :)

Hi Jing, Thanks for reaching out. There is a 3-month cooling off period with Healthy Pets Plus. To find out more or if you have any further questions please feel welcome to call up your Local Greencross or head to - external link  Thanks

Thank you for your feedback, We have passed this on to the relevant channels for review. We are always investigating opportunities for emergency clinics. The Greencross Team

Our emergency clinic was 2 hours away. We didn't have time, unfortunately, to risk the drive with our cat and we were out of pocket for the emergency consult fees at a local veterinary clinic. However, there was way more to his treatment than an emergency consult and he required 2 days (over the weekend) at a clinic so we would have had similar costs anyway (less the consultation fees). The Greencross Vet still saw him as an emergency patient - at no cost even though his membership had been cancelled due to being missing - it was only that it was 5 mins from closing time for the weekend that they were unable to keep him because they couldn't provide the round the clock care he required. Personally, the rest of the care they provided more than made his membership (and the membership of our other 4 pets) more than worth it. What really matters is if you're happy with your local Greencross vet - but the Healthy Pets Plus has just been a godsend for us even though we couldn't access the emergency consult.

Hi Brad E, Please contact the Healthy Pets Plus team on 1800 738 775. Thank you The Healthy Pets Plus Team.

hmmm, no one answers that number...