hipages Questions & Answers

Hi Tony, To edit your review, log in to your account and go to Messages. Select the business name and click the three dots (found beside their contact number). Next, select Leave Feedback and update the survey form. Your answers will be saved automatically.

Let me know how you go.

Cheers, Nick

Hi Sam. Hipages passed your question on to me. Can't think why? Maybe it's their AI bot confused as to who us humans are... I am a Hipages user, as in I log tradie jobs through hipages so they can send me tradies to do work on my home etc. I am a customer.

Hi Sam, If you've had a poor experience with a tradie we'd recommend you contact us via the app or email us the details - support@hipages.com.au. We have a dedicated Trust and Quality team that can help mediate disputes and provide information on how to escalate if we can't get a resolution.

If it's not about a tradie, you can also contact us via the same channels or DM us your details and we'll be in touch.

p.s. You will be dealing with real people, no bots :)

Hi HUG, Thanks for reaching out. You are able to adjust your Service Area via the "Lead Settings" tab which can be found in both the hipages for Business app as well as the Tradie Portal! If you have any trouble finding this please let our Support Team know via the "Messages" tab within the app or give them a call on 1300 762 994.

Kind regards, hipages Team

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Ring hipages support is your only option. Be wary that they don't extend the terms of your contract sneakily like they did to me.

thanks for that, Matthew. Are they helpful at hipages support? Did you cancel your contract?

Hi HUG, We'd be happy to take a look at the plan you're on and let you know how to go about arranging one of these two options. If you'd like to DM us your business name and best contact number, we can give you a call today to discuss!

Thanks,

Matt.

so, I understand that it is not possible to down grade or cancel without a termination fee or very special circumstances. Could you please not talk your tradies into a far too expensive package on the phone, if it is impossible to down grade. Sad experience for a new comer starting a business with a large debt with hipages. New comers should be offered to start with the lowest package, which is still expensive ($109/week).

Hi HUG,

Thanks for getting back to us. We have passed this onto your Account Manager who will be in touch to discuss your options as soon as possible!

Kind regards, hipages Team

Discuss it on here hi pages stop hiding the truth, your fake 5 stars reviews won’t get you no where you can only hide for so long

Hey Vasilios,

Thanks for your question!

Can you please message our Support Team in our app with the Job ID so we can reopen it for you!

Kind regards, hipages Team

Hi Vasilios, Thank you so much for sharing your experience. We are so happy to hear you connected with the perfect business for your job and that they were exceptional. If you have not done so already, we strongly encourage you to share this feedback on their hipages profile page so that other potential customers can see how understanding and committed they are.

If you need any help doing so, please don't hesitate to let us know.

Kind regards, hipages team.

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Alison,

Thanks for your question!

You don't need to close a job to leave a review! Simply go to your job and press the "leave feedback" button.

Kind regards, hipages Team

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

waiting for a response

Hey Owen, Can you please DM us the details or job ID number so we can look into this for you! If you are a consumer you can always edit the feedback you've left at any time by opening the job in your app and going to "edit feedback"

Kind regards, hipages Team

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Zuzana, Thanks for reaching out! Are you a tradie or a consumer? If you would like to Direct Message us with the review details, we can walk you through the process. All we will need is: - Your full name - Contact number - Job ID

Looking forward to hearing from you.

Kind regards, Margaret

I have figured it out. All sorted out. Thank you.

Wonderful! Thanks for letting us know, Zuzana!

Sorry Crystal, I dont know. Im fairly new to Hipages so not familiar with the site.

Hi Crystal

Thanks for reaching out! Are you referring to a review on a hipages tradie profile, or a review here on Product Review? Let us know!

Kind regards, Margaret

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi James, Thanks for getting in touch! We can confirm that the two green ticks means your message has been read by the other party. One tick means it has been recieved. Please let us know if you have any further questions or queries!

Kind regards, Margaret

Thank you

You are most welcome, James!

We're here any time to assist with anything you might need.

Cheers, Margaret

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Honey, We appreciate you giving our service a go! Yes, you absolutely can add more information and photographs to an existing job post. Please kindly provide us with your Job ID number and email address used to post the job and we will have our Jobs Processing team reach out to you directly to assist you with this!

Kindly, Shanan

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Gary,

Thank you for reaching out! If you could please send us a Direct Message with your full name, contact number and business name, we'll be able to look into this further for you.

Looking forward to hearing from you.

Kind regards, Margaret

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Michael, Thanks for getting in touch. Would you be able to send us a Direct Message with further details so we can have our Customer Success Team clarify this for you? We will need your full name, best contact number and the business name associated with your account in order to look into this for you.

Looking forward to hearing from you.

Kind regards, Margaret

Have sent you a private message thankyou

Thanks Michael!

It has been received, and we will ensure to be in touch with you as soon as we can.

Kind regards, Margaret

Also have had bad experiences, unbelievable

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi John, The team at hipages welcomes feedback from both tradies and consumers. Product Review is it's own independent review website, as is not associated with hipages in it's day-to-day operations.

Should you wish to discuss their review policies with them directly, I suggest shooting a message to their customer support team.

Thanks,

Matt.

The website seems legit, and no doubt there are some good tradies advertising there. The problem is exactly as you state, as they refuse to publish any negative feedback, so they are definitely misleading potential customers.

I have had some very dodgy people of HiPages - plus I found the best carpenter on there...unfortunately you have to do due diligence yourself as these types of websites will not...any website that will not post negative reviews has to be questioned and challenged, as we all know, most jobs have problems, but its how the problems are sorted that matters...

I've also had a problem where I wanted to post an honest review about a tradie I contracted from HiPages and could not. They are quite happy to publish good reviews but not the bad. ServiceSeeking publish good and bad reviews though I suspect some are posted by the contractor themselves. Difficult to cut through the mess of online reviews.

Me too, Hipages refused to publish my negative review.

Hi Vasudha, I'm sorry to hear you've had a bad experience with a tradie you found on hipages. Our Trust & Quality Team can assist you with mediating your dispute with the tradie however we do need some key pieces of information in order to successfully commence the process.

To lodge your complaint formally, please reply with the following information -

* Your full name: * Your contact phone number: * hipages Job ID: * Name of the Business/Tradie: * Date of Quote/Work started: * Amount of Quote: * Details of your complaint (please provide as much information as possible): * Have you discussed this matter with the Business/Tradie?: * Would you like hipages to contact the business Y/N?: * What resolution are you after? Please also attach any evidence to support your complaint. This includes copies of the quote, photos of the work, communication (text messages/emails) between yourself and the business, and evidence of payment made (receipt/copy of bank transfer).

Once you submit your complaint, Our Trust & Quality Team will reach out to the business to discuss the matter and advise you of the progress and/or outcome. We may also need to contact you to discuss your complaint further so please ensure the phone number provided is the best number to reach you. If you have any questions please feel free to contact us on 1300 217 968.

Kind regards,

Matt.

Hi Virgina,

Thanks for getting in touch!

If you'd like to confirm the job ID number with us, we can cancel the job on our end.

Thanks,

Matt.

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Clint,

Thanks for getting in touch with us via Product Review!

If you'd like to DM us your business name and best contact number, we can make sure the right person on our end gives you a call to help arrange this for you.

Thanks,

Matt.

Hi Matt C, I have also been trying to cancel my subscription. I'll send a DM.

Thanks

Hey Clint, How did you go with the cancellation?

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.

Hi Kirsty, Thanks for reaching out. We are very sorry to hear this has happened with a tradie you connected with on our platform. Can you please kindly provide us with your Job ID number and email address used to post the job and we will have our Trust and Quality team reach out to you to assist you further?

Thanks, Shanan

Yes, I'll bet they will help you!! Don't count on it.

Don’t use them. Read all the bad reviews. I’m down $35k in business and $10k is from them when starting out broke 7 years ago.