iRobot Roomba 500 Series Questions & Answers

Hi John, I would recommend you contact our Customer Service team if you have any questions relating to functionality of your appliance. Our telephone number is 1300 727 421. Kind regards iRobot

Hi Brenda, sorry to hear this. Please try following the steps in this support article to resolve this issue: external link  Let us know if there is anything else we can do to assist. Kind regards, iRobot

Hi Pam, sorry to hear this. I would recommend cleaning the bin and filter of your Roomba, please see instructions on how to do this here: external link  Poor pickup can be improved by completing regular maintenance on your robot, although the suction of your Roomba will naturally lessen with age. Please see information on how to upkeep your robot here: external link 

Please do not hesitate to get in touch if you have any further questions. Kind regards, iRobot

Good Afternoon Bear W

Thank you for your question. As the Roomba works well on tiled floors are cannot see a reason why you would have any issues with Red Brick, however that is dependent on how big the grout grooves are?

Kind regards iRobot

Good Morning Ada Thank you for your question. Below the brushes is a bronze coloured sensor. This needs to be cleaned with a pencil eraser or scotch brite sponge (types used for cleaning fry pans). I would also recommend removing the side brush too and cleaning underneath this.

If you are still have issues, please contact us directly at service@ixl.com.au with ref: C0147582 for further troubleshooting.

Kind regards iRobot

Sue, each situation is different, but I have a dog and the Roomba is good for picking up dog hair. I also have long haired humans in the house and it also picks up their hair. Roomba will pick up a lot of dirt from the floor, but once every couple of months you need to use a stronger 2000w plus vaccum to give the place a clean, especially if you have carpets. As for the asthma, sending the Roomba on its way each day as you go out the door can only assist to remove more allergens thwn not using it. Good luck.

There are a few things that could cause it to stop so soon and you will need to investigate further. Before rushing out and buying a new battery, is it fully charged? here's a link which contains good info that will help <http://www.robots-and-androids.com/roomba-repair.html> also <http://www.youtube.com/watch?v=d-5_NZrgFvI>

Don't know how often you dismantle and do a thorough clean but this alone will make a huge difference....the last one I bought was totally clogged around the motor and I really don't know how it still worked, or worse still, didn't catch fire!

If you do need to buy a new battery there are generic batteries available on eBay and other sites, which are much cheaper than the originals....not that I've had to buy one but know someone who did.

Of course, if you Roomba is still under warranty then don't do void that warranty by doing anything other than cleaning it.

Hope this helps?

I know this is years later but it may help the next person who reads this query. I killed my roomba's first battery, and my first ryobi battery, when I put my ryobi battery charger on the same power outlet as the roomba's dock and I was random with turning it on and/or off. I found out too late that the roomba needs to stay on charge and the ryobi needs to be switched off when it's fully charged. The new batteries may be different.

My chargers now have seperate switches and the roomba stays on and I put a out reminder to turn the ryobi off before I go to bed...or within 24 hours...whichever comes first.

My system seems to be working so far as I haven't had any tragedies since I separated them.

I'd try another pair of batteries....new batteries don't always mean they carry a full charge and could have been sitting on a shelf somewhere for a while. Also check that the previous batteries didn't leak inside the lighthouse casing or that the contacts aren't corroded etc. ;-)

I only have one as well. I often shut doors as a barrier in that case it will not be able to go back to the base . But with doors open it usually does find the base but from time to time it will loose the base and I just go pick it up and put it on the base. But its not offten that happens

I have 5 doorways and Roomba has no problem cleaning all the rooms before returning to base.

We have the Roomba 780 which is a different model and use it on light coloured tiles, however I can't for the life of me think why it wouldn't work on Black specifically. We do also have medium grey carpets and it works fine on those. When we bought the Roomba it had a money back guarantee so on that basis you dont have anything to lose. We were so impressed with the Roomba 780 that we bought the floor washing one as well The Scuba and it too has been sensational. If you are buying Roomba from a store take a black tile down there and test it with the spot clean function.

Hi Lesley The cliff sensor built into the roomba registered the dark tiles and flooring as a void/cliff/stair as the beem is relected back slowly or not at all. Roomba's placed on dark tile and flooring will normally freeze on the spot or display an error message, when approaching dark area(this can also inclue black lines on a rug) or drop it change directions to prevent fall damage.

Kind Regards

Rebekah

Hi there... I am not 100% sure but the easiest way to check if it is a REAL problem is to remove the main battery from the machine. Just unscrew the casing and lift it out for 30 seconds then put it back. It will then ask you to reset the date etc, but SHOULD remove the error 9 message. Its like rebooting a computer or iphone. Let me know if this works please. If it doesnt contact the supplier direct and they will fix it.

If it is the longer leather shag fashion rugs like my daughter has in her room it gets caught in the brushers, and stops after a few seconds on the rug . for those rugs you must hand vacuum. Personally I would not buy a longer shag that the roomba wont go on any more .

If its still under warranty I would contact I robot here . It is the message I get when the battery has gone and need to replace it . It looks like you have had trouble from the on set this can happen with electricals ,but they are good with there warranties

Cat hair and fine sand it LOVES! Dont have Bamboo floors so no idea about that one

Used it on timber floors only to have them scratched.. customer service more than unsatisfactory.

Direct from supplier is the easiest.

So long as you let it go long enough it covers floor well.

Hi Annette, the "Clean" light flashes amber (or orange?) while charging and then when it's fully charged, the solid green light is on. I haven't seen any blue lights on during charging. Just be carefull, this is my experience with normal operation, but you may want to consult the user manual for your case...

Cheers,

Alex

Not at all - (though our dogs do!)

Yes they do, despite customer service advising that no parts of the machine come into contact with the floor that could cause scratching.