iRobot Roomba 980 Questions & Answers

Hi kristina. yes most of them do an so does this one. I sell these if you want a better deal. My website is thetechworldcompany.com my email is on the website so if you want a discount shout an email there to reference this message and I'll give you a good deal. The prices are in American so if you want I can give the Aus prices. Thanks

Hi Kristina,

The Roomba 980 handles a range of surfaces with ease, including most fringe carpets. Please do not hesitate to contact us if you have any further queries.

Kind regards, iRobot

Only question I can help with is 3. No it shouldn't be rattling.

Thx Susan so I guess something wrong with my roomba?

Hi hangha. I sell Roomba vacuums. I can offer you good price if you like. Just come to my store and email me which product and I'll give you a discount code. My email is located on the thetechworldcompany.com. I have many different types. Thanks

Hi Nancy It is possible, I have a couple of rugs that i have to fold or pick up so my Roomba doesn't get stuck on them. The alternative is to have the fringe under the rung when the Roomba is on.

Hi Ray, We aren’t having any problems with the Recharge and Resume. Having said that it has only run low on battery once and that was when we first got it, it went home and came back out and continued on once it had enough charge.

Ok, thanks. We've had our Roomba 980 for two years with no problems but in the last couple of months, the unit no longer returns to the charging station when it gets low on power and just keeps running until out of energy (around 110 minutes), then chimes to place Roomba on the charger.

Hi Ray, Based on the fact you have had your Roomba for approx 2 years, it sounds as though the battery may need replacing. You can also try, if not already so, having the docking station in a central location of the home, that way the Roomba doesn't have too far to go back to recharge. Kind regards iRbobot

Thanks, Rebecca. The battery has been replaced (about 7 months ago as the first one wasn't lasting very long). The new battery reduced the number of times the Roomba paused the cleaning job to recharge before completing the task. While the base station is centrally located in the home, I don't believe it contributes to the issue as the unit does not attempt to return to its base station anymore (prior to the problem, the home button would flash to indicate a return to base to charge)....now it just keeps working until the power supply runs out.

Update...The Roomba 980 was sent off for repair through an extended care plan. We've been informed that the fault is a product controller failure and is not able to be repaired. The unit has been written off and will be replaced with a new 980. Hope this helps anyone with a similar issue.

Hi Ray Thank you for the update, I will pass this one to our team for future calls that are similar. Kind regards iRobot

Our carpets and flooring are fairly light or mid toned so can't really help you. Sorry.

I would assume so. We have light beige and grey carpets and it works fine. I have also vacuumed my dark blue mat and it worked fine.

Good Afternoon Shorty Sadly the earlier models of iRobot, ie the 500, 600 700, 800 and 900 series Roomba's are not suitable for dark to black surfaces. Kind regards iRobot

I think you may be able to. I have my Roomba paired with my phone but it gives me the option to add another Roomba. Maybe it has different frequencies? Both my husband and I have the same Roomba on our phone apps and can control it without any issues either. You can also pair a Braava jet mop and a Roomba on the same app.

Good Morning Pollyfodder You sure can operate multiple iRobot Roomba 980's on one device. Once the app is downloaded. You have the option to add a Roomba. You can operate upto 10 Roombas on one app. These can be individually schedule for different times. Allowing customers to have a Roomba up stairs and downstairs. Kind regards iRobot

Good Afternoon Lorraine It is possible that the extractor rollers or the filter may require a cleaning. Please contact our office on 1300 727 421 to discuss troubleshooting. Kind regards iRobot

What floor surface are you cleaning on? Agreed, check the rotors (and the Motorhead’s) for hair or other debris. It doesn’t pick up dirt if it’s not rolling completely. Also check the suction area, something might be blocking it.

will do, thank you

We have a border collie dog that shreds his coat all the time and it collects all his hair. You will need to check the rotor every week to check the hair doesn't get caught, unless your dog has short hair then it would be fine. Its very effective between our tiles and carpet. The amount of dust that came out of our carpets when we first moved into this house was incredible. It also has long bristles that get into the nooks around your furniture. We highly recommend it, its very effective in our house. I also like that I can turn the vacuum on when I am not at home using the app!!

Tnx

HI Doris Thank you for your inquiry. The iRobot Roomba's a perfect for open plan living and pets. Like Teagan as advise, keeping the unit maintained on a regular bases will help keep it efficient. You will be surprised at how much fur it will collect. Kind regards iRobot

I would think it would get stuck a few times but saying that Roomba 4wdrives over our fireplace area which is about one inch from the ground. She always manoeuvres over carpets/rugs and our foam kids placemats so it might be ok but do expect it to get stuck sometimes or just miss that area because she's decided to go elsewhere.

Hi TMJ Thank you for taking the time to contact us with your question. We say the Roomba can navigate over approx 1 inch in height. That being said, depending on the type of carpet you have may also come in to it. Kind regards iRobot.

HI Elizabeth The iRobot Roomba are not suitable for dark to black surfaces. Due to their cliff sensors they see this colour as a drop and will asked to be moved to a new location. Kind regards iRobot

I have black carpet. My stairs are timber. Cliff sensor no problem. Mine works well on dark carpet in terms of cleaning and on and off rugs. You could always use the barrier if you have black carpet on stairs.

Hi Maria Which model Roomba do you have? Is your home bright, for example a lot of windows? Kind regards iRobot

Good Morning Judith There is an Error 15 and a Charging Error 15. Is this happening whilst your Roomba is in cycle or whilst it is charging on the Home Base? Kind regards iRobot

Good Morning Ibdestmana Thank you for getting in contact, based on the information above it could be a couple of things. I would recommend contact us directly on 1300 727 421 with reference C0159841 to go through some more troubleshooting.

Kind regards iRobot

Sorry. I have no idea. Mine worked fine from the first day and continues to be great.

Why don’t you call the place you got it from?

Good Morning Pij Thank you for contacting us. I would recommend resetting your Roomba back to factory settings and starting again. Press and hold the "Clean", "Home" and "Spot" buttons together for 10 seconds. Once this is completed the Roomba will play you a little tune.

Kind regards iRobot

Hi Amanda

Please find contact our office on 1300 727 421 with reference C0159027 so we can discuss the above with you further.

Kind regards iRobot

Just got a Roomba yesterday, and after 90 mins of vacuuming, the same problem developed - Roomba moving in a circle followed by error 16 or error 9 after about 10-20 secs.

HI Paul

Sadly have not yet launched the i7 in Australia or New Zealand so am currently unable to answer this questions, if you can give me approx 1 week, I will see what I can find out for you.

Kind regards iRobot

HI Judith

Sadly if the Roomba were to counter this it may not be a good out come.

Kind regards iRobot