Kitchen Couture 14L 1500W Digital Air Fryer BDT-301545 Questions & Answers
VerifiedMPN: BDT-301545
What sort of muffin tins can b used in oven
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
What sort of muffins tins can be used in my air fryer oven
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
How do I get the rotisserie or basket to turn? I see the led, but either flashing or not flashing nothing turns.
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
Purchased the ABM301545 less than 24hrs ago, fan non operational out of the box... Pretty useless
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
Can I purchase additional shelves for this air fryer please o only received one shelf when I purchased it!! Thankyou, Anne.
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on this product.
Thank you & Kind Regards
Hi, my airfrier was working beautifully (other than 2 bits of the digital display light failing but that I can work around) until today when it turned itself off after a few minutes of use. It's display lights up momentarily as it beeps (so power must be getting thru) but other than that it's lifeless. It's warrenty is probably up but surely it shouldn't be failing like this. Im reluctant to replace it reading some of these reviews. What can I do to revive it? Elsa NSW
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
No digital display and cannot turn on.
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
My Kitchen Couture stopped cooking mid cooking and now won't switch back on. I was using it as per normal and it just stopped. What can I do?
If it is still in warranty Kitchen Couture should fix it.
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank You
one of the timer function lights is out is it able to be replaced
prob no, send back and get a new one or money back.
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
We purchased the Kitchen Couture Airfryer Model: ABM301545 and have found out the oil tray was not included in the box where do we get one so dissapointed with it being missiing
Hi Annette,,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
We are using our Fryer for the second time, and notice that the on/off light is not illuminated. It worked the first time. We now have to guess where this is to stop/start the oven.
Hello, I am this product's expert. That is because I sent it back malfunctioning for Four times. None of them ever reached a 12 months warranty period. What you have is know technically as 'broken' and the solution is simple, contact the retailer or online retailer. Send it back at their expense. You will have to send photos of it not working (this is as silly as it sounds but trust me that is part of the process). Just keep insisting that they either, repair it (which can't be done), replace it (which gets you back to where you are now in a few months) or give you your money back. Document everything, do not make phone calls, send emails, and just keep sending until you get a result. Have fun, Chinese small electrical appliance manufacturing is so hit and miss. This one is a miss and the importer knows it , but the retailer is responsible, you are their customer. Cheers,
Dear Customer,,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank You
i am unable to turn on the digital screen to stay on when i have there is no on off button and the rest of the screen disappears within seconds how do i get it to stay on and work please
It's broken, I replaced three because the electrics stopped working in under 6 months. See your retailer and get your money back. They are junk. Buy something else.
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
thanks I have contacted amy@bdirect.com.au
i have not had a response from amy@bdirect.com.au
I also got the same issue , and now sent email to amy@bdirect.com.au or warranties@bdirect.com.au
well no i havnt got any answers, guess they just dont want to know too busy taking your money for faulty product
Dear Customer,
Thanks for letting us know.
To help us assist you can you please advise the email address that you have use to email us so that we can check your email.
Thank you and I will wait for your response.
Dear Customer,
Thanks for letting us know. Unfortunately, we cannot find a result using the information that you provided. We have sent you an email instead in your email - jank.1@bigpond.com.au. Thank you and I hope to hear from you soon.
I have just tested my new air fryer yesterday. The message is E2. Please tell me how to get it to work as I can’t seem to get it to work. I have checked all the connections.
They are junk made in Chine, I had 3 in under a year, always it was the electrical stuff that was faulty. Contact the place you purchased it from and ask for exchange or money back. You wont be the first so I assume you wont get much argument from the retailer. Pity thorough they show so much promise and I enjoyed cooking in them.
Dear Customer,
Kindly contact amy@bdirect.com.au or warranties@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
Is light supposed to stay on when cooking
Dear Customer,
Kindly contact amy@bdirect.com.au or warranties@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
Are there supposed to be small screws to tighten the rotisserie forks? There weren't any and without them I can't see how it will stay in place.
Yes there are 2 screws supplied, one for each end of the rod
Is the light inside the oven meant to stay on during cooking times or only when the door is opened and for a short period after it’s been closed
Hi Libby R. My light stays on for about then goes out by itself. Not sure if there are any others that do it differently.
Thanks for that I’m assuming it’s ‘normal’ for the light to go out after the food has gone in but it would be good if it was optional to keep the light on while cooking so you can view the progress of the food cooking, rather than having to either look with a torch or actually open the door which reduces the oven temperature etc
I think there is a button somewhere on the left panel that lets you turn the light on again during cooking, but it will only stay on for a few seconds.
Will check it out when I use it next but I doubt very much that I missed that one when I looked at the instructions booklet but thanks for the feedback
touch on the rotissery button on the left of the start button and light will come on for a few seconds, so you dont have to open the oven to see if it is cooked.Thats what it is like on my oven, I do not have a display of the pictures, can only set timer, heat and menu (if I am lucky) I will report on this
As I have just purchased the14ltr,not delivered yet,And have since read that perhaps the volume claim maybe misleading can you please explain how this is.Is the element and fan cavity included in the calculation.?cheers Mike.
Having trouble with my kitchen couture airfryer would like to contact the company by email
Would be great to get an answer
Hi Belinda, if you bought it from kogan, you go to their site and look for complaint or problem I think they have a return email in their web page. try that first. write again if this is no help. kind regards , Bob in S.A.
Hi Belinda,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
My air fryer will not turn on I keep pushing the power button but it will not respond we only brought in March this year can you please respond ASAP as I cannot use it I brought it from Kogan thankyou
So I have had my Kitchen Couture air fryer since January, absolutely love it but the digital display is already going haywire. Any suggestions if it is fixable? Thx
Hi Gail,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
Could anyone tell me if replacement drip trays are available for these? The coating is coming off the original one. Thank you.
This is why I always put a foil paper on top.
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