11 questions from our users
My heater ticks really loudly - does anyone else have that issue &/or know how to make it stop ticking?
The actual timer on mine makes little or no noise. A ticking or clicking noise could be any of; faulty timer, thermostat turning on / off (set it higher), something caught in the fan blades, out of balance or loose fan motor or blades or faulty heat switch. Always run heater uncovered and upright with feet attached.
The screws provided in the box are far too large to fit into the holes on the heater. Are not meant to screw in all the way, or will I have to buy some smaller screws?
The screws won’t fit in the bottom where the legs go? Am I doing something wrong?
Hi, very important you operate this heater with the plastic feet fitted as it relies on air being drawn in from underneath. To fit the feet so power off and turn the heater upside down. The tiny cut out section, about 10mm long, on the foot faces inside. Now see where the power cord comes out there is a small hole to accept one screw about 20mm away, the other goes diagonally opposite. You only need two screws per foot. Now do the same for the other foot, just ignore other holes, as long as you have 2 screws per foot, one each side of the foot.
Does anyone know if this heater is cool to touch as I have a toddler touching everything and want a heater that I don’t have to worry if he accidentally touches it.
Yes, but not as if you were you touching an element. I wouldn't suggest putting it close to combustibles either. I could touch it and not take skin off if that's what you are looking for. It doesn't have radiant heat ie:- as in the name CONVECTION it gets hot and heats the air around it. Hope this helps.
How does it turn on?.
I can't seem to work out how to turn the temperature up? It's set on 15C and I try to turn it up but it goes back to 15. Can anyone help? Thanks.
Thanks for your reply Kaylie. There are no dials on the side of the heater we have. There are small buttons on the front that can be pushed up & down with a small remote. I do that but it doesn't stay to the temp I put & goes back to 15.
Hi, the lights in the heating panel switch doesn’t turn on. Does it mean it’s broken and I need to return it?
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