Jan
Jan

How much does it cost to run the heater please? Thanks

Kmart
Kmart   DM   

Hi Jan, thanks for your message. The team via; external link  can help further with specific product queries.

Alix M.
Alix M.

I just bought it and set it up and plugged it in and…… the lights won’t turn on and neither will the heater… is it faulty and do i need to get a refund

Kmart
Kmart   DM   

Hi Alix, we are incredibly sorry to hear. Looks like the item may be faulty, please do head to our store with the product so our team can provide you with a replacement. If you'd like to discuss this further, please share your details here external link  or call us on 1800 124 125

bengbeard
bengbeard

Is this safe around birds? I don't want to accidentally kill the poor thing due to carbon monoxide poisoning because I wasn't absolutely certain it didn't emit gasses like that.

bengbeard
bengbeard

Hey, just a question since I know nothing about heaters, is this product safe for use around birds or should I switch to a different heater?

Xy guy
Xy guy  

Hi. Whilst its on and they land on it when in use? You'd expect they'd get off of it quickly. Or do you mean whilst off and they may drop feathers or droppings onto the heating element. That could be an issue. They are the only things I can think off. The dropping something onto the heating element to me is the thing to watch out for. An upright where nothing can be dropped into might be the safest bet.

Kmart
Kmart   DM   

Hi there, certain birds are sensitive to heating products using PTFE (type of non-stick coating). The Kmart heater does not contain any PTFE. However, we cannot guarantee that the heater is safe for use around birds as we have not tested the heater on birds.

David Deane
David Deane

Should I have the fan on with full heat for best heating result

Xy guy
Xy guy  

Yeah, its only a small one and uses very little power. If you hold your hand just 30cm away from it you can just feel it. But I guess it does help to move the air and heat a little.

Just Me
Just Me  

Put it on 1200 and regulate to about 2/3 of the way round the dial, then put the fan on and leave it alone for 15-20mins. I find putting it roughly 1m or 2 out from a corner works great.

Charlie
Charlie

Does this have any Teflon / non stick elements in it? I have birds and want to bring them in the house while this is on, but am unsure if it is safe.

Harry
Harry

I can't work out how to set the timer for the heater to turn on in e.g. 8 hours time. I used to be able to do this on my old one, but not this one. There are no dials. It's the $59 heater. Thanks

BirandG
BirandG  

The $59 heater does come with a timer but I never used that function so can’t offer any hep there. I can suggest buying a wifi wall plug from Bunnings for $18 as you can set up a schedule for the week and remotely turn the heater off and on. Handy if you want the room warm before you get home.

Just Me
Just Me  

It's in 24hr time if that helps. Pick a time that Ur home for a bit. When Ur clock is close to the hr set the dial on the heater to the corresponding hr. The red things represent 15mins each. There r 4 between each number. Flick on the 1st 2 out for the hr u chose. Turn Ur heater on.....it should turn off when the red bits flick back in. Eg: 15-30mins.

Shezz.
Shezz.

My heater literally turns itself on for 10 seconds the off again , I've never sett the timer and both my heater's are doing this , how do I fix this is it a fault? And if so why has it happened with two heaters that are the same ?

Henry
Henry  

Not a fault I believe - it maybe in Timer mode. On the face of the timer dial is a three position switch - OFF .... TIMER .... ON. Normal operation is ON (the bottom position marked | But to set the timer - Around the outside are numbers representing the hour of the day in 24 hour format eg. 15 means 3 pm. Around the inside are a ring of small red switches, each one represents 15 minutes, and each can be clicked to the outside. To set the timer, rotate the entire dial clockwise so that the current time lines up with the black arrow. To automatically turn ON between say 5am and OFF at 8am slide out all the red switches between 5 and 8 (12 in all). Now, leave the heat setting and fan switches ON. Slide the small three way switch to CLOCK. Good luck. If you need a manual you can download one from the Kmart site. NB. To return to normal operation slide the same switch to ON.

Amy M.
Amy M.

My heater ticks really loudly - does anyone else have that issue &/or know how to make it stop ticking?

Henry
Henry  

The actual timer on mine makes little or no noise. A ticking or clicking noise could be any of; faulty timer, thermostat turning on / off (set it higher), something caught in the fan blades, out of balance or loose fan motor or blades or faulty heat switch. Always run heater uncovered and upright with feet attached.

Lola J.
Lola J.

The screws provided in the box are far too large to fit into the holes on the heater. Are not meant to screw in all the way, or will I have to buy some smaller screws?

Henry
Henry  

The 4 screws for securing the feet to the bottom ends of the heater are screwed in all the way. As I recall they are about 1cm long by 2.5mm wide. They should be a tight fit to the appropriate holes.

Just Me
Just Me  

The longer screws are for the wall mounts

Akankshya A.
Akankshya A.

Is it necessary to turn on the fan while the heater is on?

Henry
Henry  

You can run the heater without the fan on but area may take a bit longer to warm up. Just remember not to block the vents and ensure the feet are fitted so it is off the ground and upright.

Kyah W.
Kyah W.

The screws won’t fit in the bottom where the legs go? Am I doing something wrong?

Henry
Henry  

Hi, very important you operate this heater with the plastic feet fitted as it relies on air being drawn in from underneath. To fit the feet so power off and turn the heater upside down. The tiny cut out section, about 10mm long, on the foot faces inside. Now see where the power cord comes out there is a small hole to accept one screw about 20mm away, the other goes diagonally opposite. You only need two screws per foot. Now do the same for the other foot, just ignore other holes, as long as you have 2 screws per foot, one each side of the foot.

Kristy B.
Kristy B.

Does anyone know if this heater is cool to touch as I have a toddler touching everything and want a heater that I don’t have to worry if he accidentally touches it.

Ken H
Ken H  

Yes, but not as if you were you touching an element. I wouldn't suggest putting it close to combustibles either. I could touch it and not take skin off if that's what you are looking for. It doesn't have radiant heat ie:- as in the name CONVECTION it gets hot and heats the air around it. Hope this helps.

Kristy B.
Kristy B.  

Yes thank you

Henry
Henry  

A small child pressing against it could topple it over, in which case its anti tilt switch will kick in and turn the heater off.

Karen A.
Karen A.

How does it turn on?.

Ken H
Ken H  

Power button on the remote.+ for temperature Sun for faster heat

Henry
Henry  

This particular model, DL01D from Kmart, does not have a remote control. Connect to power, turn on power, push temperature switch then fan if required. also make sure timer is in OFF mode, and thermostat is at required temperature.

Dr.Neha P.
Dr.Neha P.

I bought it 2 months ago and it's not working .what's the warranty on replacement?

Ken H
Ken H  

12 months as far as I know. Mine has been good though packed away till next winter. Good Luck, just take it back.

Lyn
Lyn

I can't seem to work out how to turn the temperature up? It's set on 15C and I try to turn it up but it goes back to 15. Can anyone help? Thanks.

Kaylie S.
Kaylie S.  

The dials on the side of the heater and the switches are what control the heat

Lyn
Lyn  

Thanks for your reply Kaylie. There are no dials on the side of the heater we have. There are small buttons on the front that can be pushed up & down with a small remote. I do that but it doesn't stay to the temp I put & goes back to 15.

Jenna R.
Jenna R.  

Why does it turn off every minute

MRCR
MRCR

I can’t seem to get my heater to start???

Kaylie S.
Kaylie S.  

You have to turn the dials on the side as well as the switches and the timer has a little "I" that you have to switch it to

Lenore D.
Lenore D.

What is the energy efficientcy

Mel
Mel

Hi, the lights in the heating panel switch doesn’t turn on. Does it mean it’s broken and I need to return it?

Natalie M
Natalie M  

I have the same problem, it doesn't seem to have power straight out of the box

Ashs
Ashs  

The switch on the timer needs to be switched to the setting with the line

Mich W
Mich W  

I have the same problem with the one I’ve just bought. did you manage to sort yours out?

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