Kogan Low Fat Air Fryer Questions & Answers

Can you cook oven chips and fish from frozen or do thaw them first?

We have two kogan air fryers and both just stopped dead within two days of each other no life at all

Hi Karen. We have just had our "AF1000" stop working. It is the second of the exact same unit to break down. I have the ability to repair if I had the parts however last time I didn't bother chasing spates as the replacement cost was only $89.00. Dont think the quality of these units are very good. I will attempt to obtain relevant spares once I determine what I need. If Kogan won't "come to the "party" re supply, I will bin it, put it down to experience and post a few warnings/relevant reviews. I am aware that these items are cheap but two disposable breakdowns inside two years is definitely unfair and wasteful. I suspect that you will be unable to have this unit repaired economically. Regards, Jim.

Thanks for your reply have bought a new air fryer "Taste" brand $499 down to $299 in Briscoe NZ sale. At least it won't cost me to post it if it breaks down under warranty. Sometimes cheapest isn't the best option but as it was my first air fryer I am now hooked on that mdthod of cooking. Good luck with your. Regards Karen

Hi Linda we have about a 3litre one from kogan when they first came out it is used about 3-4 times a week and has not missed a beat. It is fast to cook and the only thing I can suggest is to run the temp dial on flat out as we rarely have ours below max setting and it is very fast cooking chips, spring rolls etc.

Hi Thank you for your response. I had it on max temp but the heating coil turns on and off which I think is not right as it loses heat every time.

My 6.5 L self stir one does that aswell. The light turns on and off and I was wondering if that's normal too as it takes me longer to cook anything then everyone elses suggested times... Did you find out if this is normal?

Hi, it does appear to be somewhat normal. I believe it is because of the thermostat. My original was replaced very quickly but the replacement does the same thing. However I do think the second one gets hotter than the first one they sent me. It definitely takes longer to cook than my old air fryer used to though.

Side not, I just got mine today & the stirrer is going anti clock wise instead of clock wise. Is this supposed to happen as it’s not stirring my chips?

What is the model number Alfred? Also they usually have a small micro switch that triggers and stops the unit when opened and this can sometimes be sticky and stop the unit from operating. "Note" make all investigations of the unit while it is unplugged from the power. Have you tried phoning or emailing Kogan they are usually very good to deal with.

No Kogan are extremely slow with this type of issue. I know from personal experience. Just got a new 12 LT Air Fryer from Kogan and the Rotisserie doesn’t work at all and they don’t have a contactable phone support line even though they advertise one. Another Kogan lie.

Yes worse than useless

Found a solution, bought a new air fryer. Kogan warranty is terrible.

Yes my rotisserie doesn’t even work and that’s how it arrived in the box

Kogan just keep shipping faulty products and hope a few people can’t be bothered with the return/refund process

I had the same problem, but just figured it out. To remove the basket,take the whole drawer out of the machine. Then press the push release button down (part no, 4 in manual), and the basket lifts out by lifting the handle upwards, with the handle still attached. Let me know if you have any problems. Regards, Vicki

Yes you can , i have cooked frozen fish in it , i cook it for an extra 5 minnutes to make the batter crispy

Hi Scotty, Ours isn't s noisy as your's sounds; I'd suggest that you make a warranty claim and they'll probably replace it. Agree that you cannot go by the manual for times etc. We are again having problems with the fryer not restarting after we open the drawer to check and turn etc. Next time I'd buy a better brand. (Even tho they all come out of China!!)

Hi Scott, Thank you for your question. It shouldn't be that noisy. Only the removable parts and exterior can really be cleaned, but do ensure these are clean. We would recommend you get in contact with our Support team so we can work through the issue. If it's at all possible to take a video or record the sound on your phone or something, that would let us best advise.

You can call us on 1300 304 292 or submit an online inquiry here: external link 

You are a liar Ross X from Kogan. That support phone number is not monitored or answered ever

Hi Jim, Thanks for your question and for your recent purchase! The menu button and the pre-programmed cooking buttons for the Multi-Function Air Fryer (KAMLTIAIRFRA) are on the digital control panel on the top of the handle.

If you have any further questions regarding the function of your product, you can contact our Support team on 1300 304 292 or submit an inquiry online: external link 

I am glad to see Kogan has a model very similar to mine for such a lower price Anyway I can see the question has been answered but here is the link for the user manual We rarely change our temp, we always have it set for about 200 for just about everything

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Hi I bought mine from a friend ,it was a unwanted gift ( brand new in box ) I belive it was bought from the Kogan website

Not sure if you are asking about the Kogan Air Fryer or the one I replaced it with I bought the Kogan at Kogan.com.au It is listed for $135, I think I paid around that amount external link  The one I replaced it with is the Fryair which was expensive . I got it at Costco for about $350 and I notice it is $349.95 on the website

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I just saw one on TV called Air Roaster (http://taste-the-difference.com.au) that looks very similar to my Fryair but square and has the same attachments but I cant tell what the price is- probably the same as mine. What I love about mine is the size is so big, its got a higher temperature than Kogan and it is so so easy to clean

By the way my sister is still using her Kogan because she would never pay 300 odd dollars for an air fryer

Hope this helps

That's a great help thanks

I have the 1500w air fryer so can't help with info on the bigger one sorry. I would imagine it would be a great advantage for cooking larger quantities so great for a family. I only cook for one and on occasions two in my air fryer and it impresses me every time I use it.

yeah I just got the 3.5L one and its crap. Sure it browns the food but it takes 3 - 4 times longer than the Phillips. I just cooked 400g frozen fries and 10 fish fingers in there and it took 40 minutes as opposed to the 12 minutes it states on the user manual. I will be returning this and forking out the extra money for the Phillips one. You get what you pay for people. Not to mention them happily taking my money for this in January and not shipping till mid April!

Sorry, I have the small Kogan air fryer too & l love it to bits. My neighbour borrows it twice a week & I have to ask for it back. l would love a baking basket for it, I use a Pyrex dish for curries etc, whilst I seek out a suitable cake tin to attach a wire handle to.

l am reading these reviews with a view to purchasing the 3.5L (then my neighbour will be ecstatic to keep the smaller one), however I am a bit concerned by so many average reviews on the 3.5L which are at total odds to my lovely unit.

l cook for 1-2 people however if I wanted to do Fish & Chips for 2 it is too small. Curries, Steaks, Roast Pumpkin, Eggplant & Zuccini, reheating Pies & Pasties, Wedges, Cod by ([name removed]) in Foil/Plastic Pouches, Crumbed Fish - Everything so far a yummy success!

Put the food in, turn it on, all my cooking has been at 140-200°, set for 8-25mins. Average for my meals is 160° for 20mins with no preheating.

Wish it came with a cookbook. I have learnt everything from watching TVSN Phillips.

All this writing has got me enthused to go right now & give a Fritatta then some Brownies a go.

I will speak to Kogan before ordering a 3.5L as I want a 100% guarantee it will be as great as the 1500W.

Hi Helen, I have had one of these delivered this week. Have so far made my own chips and also cooked frozen fish and sweet potato fries in it. I think for the price it is great and can see it getting used pretty frequently.

Hi Helen, I've had mine since September 2014. It's fabulous. We use it daily. I'm cooking for a family of 3 and for weekly meals it's a Godsend. Of course I have the small one but its soooo quick that I can cook several batches in no time at all. I highly recommend it.