Laurastar S4 Questions & Answers
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Just received my laurastar XL yesterday , I’m disappointed I don’t realise making vibrating noise on an off , not only that make a cracking noise every time I press the stem bottom . Is this normal ? very expensive iron
Hello Francisca, I am not clear on which iron you bought but all of the new ironing systems and steam stations use a pump to draw the water into the boiler from the water bottle. It's normal to hear the vibrating sound as the appliance needs water. Please contact our customer support during business hrs 9am-5pm, 1800 999 910 or use our chat feature online to speak with our team. 9am-6pm Australian eastern standard time. In the meantime here is a link to our help videos on our website which may assist. external link regards Dino MD, Laurastar Australia
My laurastar S3 won’t turn on. No. Light nothing. PowerPoint are good not tripped but nothing happening, is it a solenoid.
Hi Steve we are unable to trouble shoot on this forum, best to use our live chat feature on our website for faster support. external link or you can email support@laurastar.com.au or call 1800 999 910 during business hrs regards Dino MD
Hi! My steam station was working fine when the steamer just stopped. I checked the holes and blew compressed air just in case it was clogged, but still no steam. The air fir inflating the board still works, though. Any suggestions?
Hi Amy F best you make contact with our support team re live chat on our website or call 1800 999 910 during business hrs. regards Dino MD
Please, my S4 is leaking water from the leg(stand) what can I do or is there anything I have not done well?
My S4 iron will not turn on when I turn the switch on. I checked the plug and it is ok. Any ideas?
Hello Fahad sounds like it needs tech support, please call us during business hrs 1800 999 910
The fan that pushes steam up through the board keeps clicking on even after I turn it off. It happed several times today.
Hi Wina, the fan cannot be turned off , unless you remove the actual power lead that controls the fan motor. Please call us during the week for help 1800 999 910
I am debating between the Laurastar Go Plus and the Laurastar S. For those who bought the S4, could you please let me know why you chose it over the Go Plus?
Hi Susanne, please note the GO model is not refillable during use, it has a pressurized boiler and con only be filled when cold. The Laurastar S on the other hand has a continuous refill water bottle which then draws the water into the boiler as it needs it. Give us a call if you need more info or try our live chat feature on our website. 1800 999 910
Thank you so much for that information! After reading so much, I still didn't realize that. I'm sold on the S-- in fact I just bought one yesterday! Can't wait to unbox it and start ironing!!
thanks call us anytime for support
Steam is coming out or the area where the water fill unit is. Any ideas?
Hello James B. Please give our Customer Support Team directly on (03) 9894-1400 so that we can assist.
Please, water is coming out from the leg of my S4. What can I do or is there anything am not getting right? Michael is my name.
Hello its very hard to diagnose faults without seeing the issue, best to use our live chat on our website to upload pictures or a video so we can see the issue. laurastar.com.au or call us for help 1800 999 910 regards Dino MD
Hello there . I bought a Laura star Magic S4 in 2007 and Although we had the odd problem, This Iron served us well and was an absolute pleasure to use. Unfortunately it took its last breath a few days ago. I am thinking of reinvesting but My main worry is this ... I am living in Ireland, am I covered under the 2 year Guarantee ?? and my second question is.... In the past I had to ship my boiler over to the UK for repairs which was extremely expensive but to my knowledge there are no repair agents here in Ireland that deal with Laura Star. Does Laura star still have a repair Agent currently in the UK that will carry out repairs ? Look for to your reply Ooh one more question is there two models ...An S4 and an S4a ??
Hi annmarie.griffin Thanks so much for your enquiry. Unfortunately you have come through to Australia. So what I can suggest is that you email your queries through to export@laurastar.com as they will be more than happy to help out and point you in the right direction. Enjoy your day :)
Thanks for your help
You are very welcome!
Do you do on site service or do i have to send my system to you?
sorry no onsite as we have specialised equipment that is set up in our workshop, please call customer support on 1800 999 910 for assistance
Is distilled water ok to use in the S4a?
no, too pure, use ordinary tap water with our filter installed, call us for more help 1800 999 910
When using, water collects in the base of ironing board and I would like to know if it’s possible to drain out. Currently I have to remove cover, tip the board up and drain water into a bowl. Not ideal.
please call customer service on 03 9894 1400
I've had a Laurastar Magic S4 for 14 years - purchased in London, UK. Recently, the water tank and integrated anti scale filter broke. I would like to replace these parts but can't easily find out how to purchase them and have them sent to me in Bangkok, Thailand where I live now. Can you please help with this?
sorry we cant send international, check with Laurastar head office export@laurastar.com
I have the Magic S4 and have had it for many years. Recently the iron has started getting so hot that it is hard to hold. Can just the iron be replaced?
please call consumer service on 1800 999 910
On initial startup it fills with water comes up to heat and steam is generated, after about 5 minutes the red light flashes and the steam stops, however there is still water in the top tank, have tried flushing the main tank numerous times but problem persists. Any ideas?
Hi Jenik1914, please call our Customer Support Manager, Annie on 03 9894 1400 to discuss your enquiry.
When I turn the iron on the steam is on constantly. I can't turn it off with the button.
Please help, We can't live without it.
Regards John
hi there please call 1800 999 910 for help
My wife's S4 is blowing steam & hissing out of the top of the water resevoir. I have flushed it it but does not make any difference. Dene B
I have not seen this problem. It certainly doesn't seem right. I suggest you contact LS for advice.
Sounds like it needs an O ring call customer service on 1800 999 910
Dear sir. Our LauraStar S4 has now a loud noise when connecting to wall contact,(before even pressing on bottom) and when heated up steam blows out off the iron. I am living in a remote area. Is it the solenoid of pressosta Please advise.
Best regards
Borge
Hello Borge, very difficult to diagnose any faults until we see the appliance. Contact our customer service on 1800 999 910, we use Australia post reply paid for regional customers.
Please call us on 1800 999 910 during business hrs for assistance
Did you get a "diagnose"? As I have exactly the same problem. Best regards, Elisabeth (Norway)
My Iron is dripping . How I can get this fixed? It is two years old now
Contact your local Laura star repair agent. They will be able to repair it and let you know if it is covered under warranty.
Hi Tim,
We are here to help, please contact our head office on 03 9894 1400 to discuss this matter further.
We look forward to speaking with you
Laura Star S4
Loud noise when heating up and powerful wet steam when starting to iron.
Please advise.
Hello Rock, please flush the boiler system completely and start again, sounds like the boiler has overfilled.
If still playing up please call customer service on 1800 999 910
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