Laverla Anti-Aging Cream Questions & Answers

Morning Tracy, they did the same to me. The only way to stop the payments from coming out is to contact your bank. My bank was really good and new all about the scam. They cancelled my card, and reissued a new on within 5 days. They also refunded my money that I did NOT authorise, but this took approx. 6 weeks, but I did get it all back. Good luck, Jacqui

Hi Tracy, the only way to stop it is to cancel your card, talk to your bank about the unauthorised removal of money from your account. I got most of my money back but not all.

Hello I've just discovered that I've been charged twice for this. I understood the first one was a free trial and did not sign up for product and being charged on an ongoing basis. My bank says I have to cancel my card... totally inconvenient as I have lots of other direct debits I want to continue and will now have to change everything.

I called AU +61 800891350 and was told I had signed up for an ongoing purchase as I didn't call and cancel within 21 days. I said I didn't want the product and was happy to send back the second jar. They wouldn't take it back and instead offered me a 50% refund on my second bottle and said they have cancelled my account. It will take 5-7 days to get the refund. Not ideal as I don't want the product but better for me than spending my time reinstating all of my existing (intentional) direct debits if I had to cancel my credit card. I'll be watching out for that refund!

I don't know.....it does nothing any other cream will do. Its all lies about its miracle benefits. It has done nothing to my skin. It is nothing but a scam.

Hi Rhonda, I had to contact my bank, and they cancelled my card straight away. They know all about this scam, new card took 4 days to arrive, and they said reimbursement would take approx. 45 days.

Best thing to do is ring the bank and cancel your card.

BTW I am Based in New Zealand

I have cancelled my credit card just to stop any more charges being made

Just stop your account and that way they don’t take any more money, the number that’s on the statements is not correct there’s a digit missing the bank couldn’t help but put fraud investigation on to it. Good luck

Thank you for reply Maria, I really appreciate it. Christine.

Copy of email I received from them. cs@avereskincare.com, Thank you for contacting L'Avere Skin Customer Support. This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been canceled as per your request. We appreciate your business.

Thank you for choosing L'Avere Skin!

AU +61 800891350 --------------=-----------------=------------------ I know the toll free number should have the extra digit.

Good luck!

Thank you Blue, I will send them an email and see what happens. Christine.

Make sure there are no amounts debited to your credit card by cancelling your credit card and write. an email to them to stop your order. If they can't read their own emails and keep sending then have a talk with the post office. I can't think of anything else you can do..

It's the same 1800 number worldwide but it's useless trying to call. The call centre is located in the USA and represent over 500 online companies. The ladies give a good "I'm sorry Ma'am, we can't seem to locate your account ". The only way to deal with this company is to cancel your credit card and lodge a complaint with your bank; perhaps they will refund something. Even after I did this, the company continue to try and SCAM me. I'll look for the number and send via another reply.

L'averla contact number AU +611300009417

Thank you so much for all your help Evie.

Same happened to me I am a pensioner

Read ALL the comments & do what we’ve done, call them & demand a refund.

Hi I also don’t have any contact details. I don’t even know what happened to the email they should have sent me. Is there a number in NZ??

Trust me....cancel your card NOW!!!!

Hi there, I went to the Laverla website got their phone number, rang them and demanded all my money back and not to send any more products as I only wanted the trial pack. I received my money back in 3 days. Be tough with them. Ph AU 1300009417

Diane thank you!! I’ve long binned the delivery docket and could not find any info on these mongrels nor a website.. thank you for the number!

Yes thanks Diane for the number, yes , yet another person scammed, called the number and someone actually answered, an American guy with a Portrican accent, l think, said he was in California. Told me the Terms and conditions said about stopping the product within 18 days if you didn’t want it but as far as I could tell I didn’t see anything about this as such, I understood I was paying $6.12 for postage to trial the product and only did it because it was put across that it was going to be a company Lisa Wilkinson was starting and I thought oh good an Australian company, hope she sues the pants off them for using her name. No trial arrived but 2 full sized products arrived I asked him to stop the order in which he kept asking me questions if I tried and liked the product and offering 50 percent then 75 percent discount on my next order so I demanded that he stop it immediately. After reading the reviews I thought, no that’s not good enough so I called them back and got someone else, complained harder and he refunded me 50 percent but that was with a lot of bargaining to explain about how I understood it was for a trial pack not to buy the actual full sized products which there was no mention of,am cancelling my credit card after the 10 days he says it will take to refund........or maybe cut my losses and do it now!

I only just found out and have had to block my card and I WILL be ringing these utter bastards tomorrow.

This is such a big scam, using ‘celebrities’ and so on so WHY hasnt the media picked this up and run with it? For all we know other women are being scammed still.

How do I stop delivery

Lodge a dispute with your credit card company they will cancel and reissue your card. They will investigate the charges. My credit card company investigated for a week issued me a new card and reversed all the charges. Then you email the company on the delivery docket and tell them you’ve reported them to the fraud department at your credit card and they stop sending the product.

Thank you for your help

Cancel your credit card at once. I have had to do the same

I wrote them an EXTREMELY fierce email. They’d sent me an unsatisfactory reply after my first email, asking me to ring one of their call centre people and I replied again saying ‘don’t make me dump this on some poor lowly paid worker in the Phillipines, DO YOUR JOB’ Next day, all ‘orders’ cancelled, though I never MADE any orders to start with. Email the sods.

I called my credit card company who put a stop to any further debits by cancelling and reissuing my credit card. They investigated the debits and found in my favour and credited my account with all the losses. I also wrote to the company by email which is located on the despatch notice that comes with the products. I received an email a few days later saying they would cease further action but made no mention of apology or reason for direct debiting my card without permission regularly! Call your credit card company and dispute the transactions now Tina.

Thanks so much. I took your advice instantly, rang my bank and my new credit card is in the mail. There was no email address on my dispatch note just a website, but that site was for temporary users so no luck there. Eventually I ended up with a contact number for them and realise now, that their customer number #080 944 9741 is our New Zealand free call number ... but over the past week ive called several times a day at various times even at 2 in the morning and the recording always says "You have called outside of business hours ..." I will never fall for this kind of scam again but to keep things legal I'm still trying to return the cream.Thanks again.

Tanja what is the email wrote to them, i can't find a an email to even cancel such a scam

I received the cream and dispatch note. No phone number or contact details. I checked my emails and found one from them stating the free trial cream is on it's way via Australia Post. I clicked 'Reply' and told them I am cancelling 'the trial' and that I will not deal with this disreputable company. They replied stating 'cancellation notice received, thank you'. They didn't ask me to return the product....I wouldn't have done anyway...and yes, it's cheap moisturiser....wouldn't be worth a dollar! I checked my bank statements and found the one withdrawal $5.95 (lucky there) and cancelled my card before they could make any further withdrawals.

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