Mitsubishi Heavy Industries Avanti PLUS Series Questions & Answers
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Second day of new avanti plus 6kW. I find the temperature setting erratic in use. I set it to 23 and the rush of hot air is uncomfortable until the sensor decides to cut it down. the room temperature is stable around 24 degrees. I thought an inverter would gently control air temperature flow. I use a slow fan speed setting. I am not interested in the auto function as it seems to flip between hot and cold unnecessarily. The room temperature in the room is stable without a/c and will generally be between 16-32 degrees at any time of year. It is a well insulated room.
Could you please provide the Energy Star rating for the 2.0 kW and 2.5 kW split systems? I found an article stating it has a 7-star rating: external link .
Is this information correct?
Hello Vinnie,
Thank you for reaching out to us. All of our energy ratings can be seen in our brochures.
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I'd like to understand the difference in noise generated from the Avanti and Avanti Plus. For example, a 5.0kW unit (or there abouts), on full power, what is the difference? I couldn't see anything on the specs that could help me compare.
Is there any ‘new car’ or plasticy kind of smell from these when first installed? or ongoing? Ive had some air purifier brands trigger asthma due to this ongoing new plastic smell (gave it months to off-gas by still smelled) - other brands dont have the smell and no asthma.
So now im trying to figure out which brand air conditioner won’t be problematic. It seems some brands manufacturing practices/materials just don’t agree with me.
so just had mhi avanti plus 5kw installed air flow is good for about a 60 sec or so then slows even with fan on high have a 30sqm room need to keep cool this summer what do i do
Hello Shawn,
Thank you for your question. What is the temperature you have the unit set to ? I will email you direct so that we can work on some troubleshooting.
Wat is energy rating, is it eligible for government rebate
Hello Lydia, Thank you for reaching out to us. Please note that the energy rating on this unit is a 5 Star Rating. To ensure that you are eligible for a rebate, it would depend on the state you are from.
1. QLD -Climate Savers 2. NSW-NESS (NSW Energy Saving Scheme 3. VIC - VEU(Victorian Energy Upgrades
I would suggest that you look up the requirements around the rebates according to your State.
I have 67 sqm apartment with 2 bedrooms. Will 2.5KW heat and cool this apartment? is it the right size?
Hello Sharon,
I would suggest that you have a professional reach out to quote you, this way we can ensure that you are purchasing the correct unit that will maximise your heating and cooling of the space.
How does a mitsubishi avanti plus motion sensor work
Hi, My Avanti Plus Aircon has this annoying Squealing sound while blowing air in the heating mode. Also, it randomly produces a cracking sound which was informed to me as a common problem and wasn't fixed when requested for warranty. This unit was installed in October 2022. Overall not really happy with the service provided on warranty as the onus on proving the problem seems to be on the customer.
Hello Asim, Thank you for reaching out to us. To assist you further I will contact you directly. Regards.
Has anyone installed 2kw system in an off grid property? I have a small house with a good 10kw battery and great solar panels. Battery rarely dips below 70% overnight at the moment.
Hi, does anyone know if these units have anti corrosion coatings on the outdoor coils (gold, blue fin). I’m thinking about buying a 6kw and a 2kw and I live by the sea so this is quite important
Hi Max, While the Avanti PLUS series don't have any additional protection, the Bronte series (which starts at 6.3kW) does include blue fin corrosion protection on the outdoor unit. You can learn more about the Bronte series below.
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Thank you. I will consider a Bronte :)
Why does the indoor unit vibrate and rattle when on swing mode
Hi Tim, Really sorry to hear of the issues you're having. All split systems will produce some noise during operation but it shouldn't be excessive. A vibrating or rattling noise could indicate the unit not not being correctly level against the wall - which could be due to incorrect installation. If the sound appears to be coming from behind the unit, we'd suggest speaking to the installer who should be able to come and assess the unit has been correctly installed.
If the sounds appears to be coming from within the unit, it may suggest an issue and we'd suggest submitting a warranty service request via the page below.
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Melbourne retailers?
Hi Norm, You can find a full list of MHI resellers by visiting the page below and entering your postcode. external link Alternatively, if you visit the page below and leave some details, we'll get an authorised installer in your area to get in touch and provide a quote.
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For the Avanti and Avanti Plus, where is the temperature sensor located? Is it in the indoor wall unit or is it in the remote control? I have read that there are benefits of having the temperature sensor way from the wall unit to minimise air sampling by the unit and also to get a more uniform temperature in the room. Thank you
Hi Mary, Thanks for your question! As with almost all split system brands, our split systems have the temperature sensors located within the indoor unit. This reads the average temperature of the air being circulated throughout the room and back into the top of the system.
Hope this helps but if you have any other questions, don't hesitate to let us know.
Hi, do you know what type of anti-corrosion coating the external coils have? I.e. Blue fin, gold fin etc
Thanks
I checked my unit. Cannot see signs of Blue fin coating. Also I did a Google search but no info on coating.
Thank you, Clarence, I appreciate it!
Do any of your distributors in Qld have any stock?
How to turn off motion sensors so the unit continues to run without anyone in the room? (SRK50ZSXA-W)
Hi Alain, You can refer to page 12, 25 and 30 of the user manual to learn more about the motion sensor and the 'eco operation' including how to turn it off. I've listed below the link to download the manual.
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Hope this helps however if you have any other questions, you can contact us on 1300 138 007.
I've just installed a Mitsubishi Avanti air con unit. I have its hard copy manual, and NOWHERE on these pages you cited does it tell you how to turn off the motion sensor.
Hello Michelle,
Thank you for reaching out to us. I have attached the manual for you here.
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I plan to install air- con to two adjacent small bedrooms. Should I get 2 x Avanti (2kw) or one multi-split 4kw (SCM-ZS) ? I am comparing them in terms of operation efficiency, economy and cost of installation. Please advise. Thanks
I would think that 2 smaller will be much cheaper. When I looked the multi was $$$. Not sure about efficiency but I'd suspect the same answer. Unless it is a really difficult installation
Hi Lizz, Given every installation is different and there are a number of factors to consider including room size, insulation type, window size and location, etc. we recommend speaking to a local installer who can recommend the best solution for your space.
You can find your local dealer on the page below or if you click 'Request a Quote' and leave some details, we'll get an authorised installers to get in touch to discuss further with you.
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How much better is the plus series to the normal heavy industries air con?
Fiona, I can’t honestly say. I have only owned the Avanti Plus. I purchased them (2kwh x4) because of the energy rating (7 star). My sons ran theirs (bedrooms) extensively last summer, sometimes up to 12 hours per day and at >10 degrees below ambient. I was impressed with how small the impact was on my power bill (<10%) and how quiet the inside unit is.
I would certainly endorse the products I purchased (SRK20zsxa-w)
Hi Fiona, Thanks for your question! The Avanti PLUS is considered our 'Platinum Series' split system as it includes some additional features and functions such as an energy saving motion sensor and improved temperature control. It is also our most energy efficient series and boasts slightly quieter operation levels compared to the Avanti series.
Hope this helps but if you need anymore information, don't hesitate to let us know.
Hi the lowest temperature for heating is 18 degrees (2.5kw model) but this is much too warm to run it through the night in winter. Most other machines you can set heating at 15 degrees. Is there a way to change the internal thermostat to be lower?
Hi Ali,
You may wish to try setting the unit to the lowest possible fan setting and running some tests to see if this keeps the room at an optimal temperature. If not, you can contact us on 1300 138 007 for some more troubleshooting.
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