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Mitsubishi Heavy Industries Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW)

Mitsubishi Heavy Industries Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW) Questions & Answers

MPN: SRK25ZSA-W
4.5 from 15 reviews

4 questions from our users

Steve R

Steve Rasked

Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW)

Hi,
We had our new reverse cycle a/c unit fitted in December 2019 and was really quite on low speed cooling during the hot summer nights.
Recently on the same setting, we are now hearing a intermittent clicking type noise and it’s really annoying and now keeps my wife and I awake at night when the noise starts.
It’s a rotational clicking noise, like something faulty with the fan inside the indoor unit.
I have a couple of videos and you can clearly hear the noise.
The company who supplied and fitted the unit are sending out a technician this week,
Thursday 13th February 2020, hopefully it can be rectified.
Does anyone have any ideas what it could be, it’s so annoying but intermittent
Cheers,
Steve.

9 answers
Mitsubishi Heavy Industries Air-Conditioners
Mitsubishi Heavy Ind.Mitsubishi Heavy Industries Air-Conditioners

Hi Steve,

Really sorry to hear of the issues you're having.

If the installers aren't able to rectify the issue when they come out, please visit our website and submit a warranty service request and one of our service agents will get in touch to rectify the issue for you.

https://mhiaa.com.au/consumer-help-centre/warranty/warranty-service-request/

alitwino
alitwino

Yep, mine's a few weeks old and the indoor clicking was from the get-go.
MHI Warranty process is interesting - have to sign a waiver that you pay for a service call if not warranty and then their Service Agent asks for the same thing and credit card details and payment on the spot if it's deemed non-warranty.
if I knew I would never have bought this unit - should have read product review.

Steve R
Steve R

Hi Alitwino.
Wow, I’ve never heard of that before for a warranty!
I will call them now I’ve read your post, I was going to do a online warranty request but I’m not signing a waiver and giving my credit card details.
How did you get on or haven’t they been out to check your indoor unit yet?
The people who installed our system actually installed a different model than we were originally quoted. They didn’t tell us they fitted a different model, it was only when I checked the model number against the one they quoted via email.
When I called them up to see what was going on, they told me I have actually be given a upgraded/more expensive unit and was quieter and more reliable than the one quoted, they said we would still only have to pay for the original/cheaper unit quoted.
Make me wonder if anything strange is going on with these units!
I checked reviews before we purchased our system but obviously was looking at reviews for the original unit quoted and didn’t see any bad reviews!
Cheers,
Steve.

Brian

Brianasked

Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW)

I have had6a Mitsubishi Avanti 2.5/3.2 unit for less than a year. It's supposed to be quiet (19 dB) on the lowest fan setting but it's making a continuous kind of clicking noise, which is really annoying at night. Is this normal? What could it be.

3 answers
Mitsubishi Heavy Industries Air-Conditioners
Mitsubishi Heavy Ind.Mitsubishi Heavy Industries Air-Conditioners

Hi Brian,

Sorry to hear of the issues you're having. While the unit will product some noise, it shouldn't be disturbing you. I'd suggest taking a video and sending this to us via our Facebook page (https://www.facebook.com/MHIAustralia/) so we can pass onto our technical team for assistance.

Steve R
Steve R

Hi Glen.
I’m new here and have just submitted a post about our a/c indoor unit making, what sounds like the same noise as Brian is complaining about.
Do you have any ideas what it is, it’s definitely not a normal noise?
Cheers,
Steve R .

Richard T.
Richard T.

I also have a SRK25ZSA which also has the annoying clicking noise from the indoor unit. Installed Nov 2019 in a spare bedroom, which we have just moved into with winter coming on - may have been noisy since installed, but only been used a couple of times since installed.
I'd be interested if Glen, Steve R & others had their units fixed.

Christine V.

Christine V.asked

Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW)

How many decibels does the SRK25ZSA have?
Cheers

1 answer
Mitsubishi Heavy Industries Air-Conditioners
Mitsubishi Heavy Ind.Mitsubishi Heavy Industries Air-Conditioners

Hi Christine - The sound level of the indoor unit depends on the fan speed setting however, on the lowest fan speed setting the SRK25ZSA-W reads at 19 dB (A). You can learn more under the 'specifications' tab here - https://mhiaa.com.au/products/model/avanti-srk25zsa-w-dxk09zsa-w-residential/

Isha

Ishaasked

Avanti SRK25ZSA-W / DXK09ZSA-W (2.5kW)

Hi Mitsubishi Team,

I would like to know the product specification, sound and weight of the external units for SRC25ZSA-W 2.5 KW and SRC80ZRA-W 8KW air conditioners. We are planning for one 8KW for living about 100sqm and two 2.5 KW for 12-16Sqm rooms.

Please advise of any place for reviews and product spec for these models

1 answer
Mitsubishi Heavy Industries Air-Conditioners
Mitsubishi Heavy Ind.Mitsubishi Heavy Industries Air-Conditioners

Hi Isha,

You can find all the technician specifications (including weight, sound, etc) for the SRC25ZSA (Avanti Series) and SRC80ZRA (Bronte Series) on the pages below.

https://mhiaa.com.au/products/series/residential-wall-mounted-split-system-air-conditioners-avanti-series/

https://mhiaa.com.au/products/series/wall-mounted-split-systems-bronte-series/

You can find your local authorised dealer who can provide more information and recommend the best solution for you by visiting https://mhiaa.com.au/home/where-to-buy/ and entering your postcode.

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