Mitsubishi Heavy Industries Bronte SRK71ZRA-W / DXK24ZRA-W (7.1kW) Questions & Answers

I am also wondering the same ...

Hi Stefano, the models (SRK71ZRA-W & DXK24ZRA-W) are exactly the same, they just vary depending on which reseller you may purchase the unit from.

Hello Garry,

Thank you for reaching out to us. The temperature on the remote does not go lower then 18degrees. This is so our units can work at optimum capacity to cool and heat your desired area.

Can this be changed? I’ve just had one installed and I’m devastated it can’t be set to a lower temperature for keeping the chill off during the night

Hello Brett,

Thank you for your enquiry. Did you mean the temperature that you run the Air conditioner on or the temperature that you can set to turn on when outdoors is a certain temperature?

I believe the Brontë 7.1kW model uses inverter technology. That was my first point of selection, and that was subsequently confirmed by the retailer too prior to delivery. With our rising power costs, we need this energy saving technology to help maintain efficiency.

I would first suspect the remote control. When did you last change the battery in the remote? I would do that first, and if it still mal-performs, and as your unit is still under warranty, I would make contact with Mitsubishi. I am not technically minded, and hence would get the experts involved. Best of luck. Regards,

It has been a while.

I’ll try that.

Thank you.

Hello Masho, Thank you for reaching out to us. I have messaged you for some further information.

Regards,

Thank you

Hi Nothing but the truth, Yes, Mitsubishi Heavy Industries air conditioners incorporate inverter technology, which modulates the compressor’s speed to maintain temperature while keeping power consumption to a minimum. This means they’re super-efficient and ultimately cheap to run!

Hope this helps but please let us know if you have any further questions.

Hi Daryn, We do always recommend speaking to an installer who can assess your space and provide the best solution. If you were looking for a quote, you can find your closest MHI installer by visiting the page below and entering your postcode. external link 

Alternatively, if you’d like a MHI installer in your area to get in touch, visit the page below and leave some details. external link 

I hope this has been of some assistance however if you need anything further, don’t hesitate to contact us directly on 1300 138 007.

Hi Daryn - Bunnings Inverell has these for $1899 if you collect from store. Plus there's an additional $200 per unit rebate promotion you claim post purchase directly from Mitsubishi HI currently on - just bought one myself, best price i could find. Good luck. Dario (Vic)

Hi Dario Thanks for the information - I will give them a call tomorrow Regards Daryn

Hi Tim, We'd suggest using the child lock function which will only allow the unit to be turned on/off. You can turn the child lock on by pressing and holding the 'SET' button which a key symbol above it for 3 seconds. You can find more info and instructions on the child lock function on page 9 of the user manual which is available via the link below.

external link 

Hope this helps!

Hi Clive, Really sorry to hear the issues you've been having. We’d suggest submitting a warranty service request via the page below and we’ll get an authorised service agent in your area to get in touch and organise a time to come and assess the unit. external link 

I hope this has been of some assistance however if you need anything further, don’t hesitate to contact us directly on 1300 138 007.

Hi Sidah, If you refer to the sizing chart on page 4 of the split system brochure below, you can get an idea of what size space the 7.1kW Bronte would be suitable for. external link  When selecting a system size, we do always recommend speaking to an installer who can assess your space and provide the best solution. You can find your closest MHI installer by visiting the page below and entering your postcode. external link 

Alternatively, if you’d like a MHI installer in your area to get in touch, visit the page below and leave some details. external link 

Hope this helps but please let us know if you have any further questions.

Hey David, I don't know, I would google that one, if it's happening often I would ask Mitsubishi, may be fixed under warranty, sorry I cant help out mate

Hi David, We'd suggest checking there are no timers activated. You can learn how to turn the timers on/off via the user manual which you can find here: external link . If there are no timers activated and however the timer light flashes when the unit turns off, it may indicate a possible fault with the unit. You can find more about what timer light flashing may mean but referring to page 32 of the user manual above.

If the timer light flashing suggests a fault with the unit, please submit a warranty service request via the page below and we'll get a service agent to get in touch.

external link 

Hi Laurence,

You can purchase spare pats for the 7.1kW Bronte system via our spare parts supplier below.

external link 

I don’t require a part as it is brand new. But I do require a Air Diverter Blade which diverts the flow of air been pushed out by the fan ( my 7.1 Brontë air con is less than a metre from my back fence) need diverter to divert air upwards so that it doesn’t go back into unit and ruin it

Hi Laurence,

We don't manufacture or supply any covers or air diverters for outdoor units. We'd suggest speaking to the installer to determine if they can supply this or recommend a wholesaler who can.

car /truck radiator shroud and some air con ducting.

I am having this exact same problem. The ambient temperature sensor is in a strange place and doesn't actually accurately read the temperature of the intake air. I have a warranty claim in at the moment for this, so will see what they come back with. I have also noticed that if you run the aircon with the front cover open, the ambient temperature sensor actually reads correctly. On other aircon's such as Panasonic and Samsung that I have, the temperature probe is at the intake air point. On the Bronte, it is behind a cover where the circuit board is. Very strange design.

So I had an experienced MHIA service technician come out and he identified the problem straight away. Turns out that the hole in the wall where the refrigerant pipe and wiring comes through to the inside unit was not sealed up correctly. Due to the position of the ambient temperature sensor on these units, the outside air was coming straight through the hole in the wall and causing the temperature sensor to read the temperature of the outside air. We sealed the hole up with insulation and now the inside unit is reading the correct temperature. I still think the position of the ambient temperature sensor is a design fault on these compared to other brands where it is a probe where the intake air enters the head unit, but it is critical that the hole in the wall is completely sealed to not allow outside air to enter.

Hi mate. I just installed a bronte unit and also 4 other Avanti Plus units. I am having the same issue as you , wherein the temperature shown in the app is far higher than what the actual temperature is in the room....

Room temp reading from two temp sensors is 22 degrees, the WiFi app from MHI is stating room temperature at 29? Have had to pump up the temperature to the max 30 degrees on the app , but I feel the room does not heat up above 23 degrees.

Did you find a fix? I opened my front cover and guess what.... The temp reading on the app dropped by 4 degrees.

I am thinking of calling out their technician as installation only happened this week and this is very annoying

All units in any AC do not come with freon or gas. The installer is the one that has to add on during the installation process.

All units come fully gassed from the factory. Better do some research before answering

Hi John, Really sorry to hear of the issues you've had and apologise for the inconvenience. Given every single system is tested extensively before leaving the factory, including checks to ensure each system has correct amount of gas included, it would be extremely unlikely that the unit left the factory without any gas however our service agent will be able to determine the issue and take the next steps to resolve when they assess the unit.

If you have any further issues or questions, feel free to contact us on 1800 138 007.

Hi Kes, The Avanti series is our smaller series and ranges from 2.0kW to 5.0kW while our Bronte series is our larger series and ranges from 6.3kw to 10kW. Most of them have similar features and functions however there are some differences.

You can learn about both of them via the pages below.

external link 

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Hi Sportsman, To get a rough idea of what size might be suitable, you can refer to page 7 of the split systems brochure which includes the sizing chart - external link  However, given there's a number of different factors to consider we always recommend speaking to a local installer who can assess your space and recommend the best solution. You can find your closest MHIAA installer by visiting the page below and entering your postcode.

external link 

I have not heard of this issue. It is important to have air conditioning installed by a licensed air conditioning installer and, it is wise to check several installers as some may be brand biased. From a consumer's point of view, manufacturer's recommended installers are a pretty safe bet. In regard to this issue - check with Mitsubishi first.

Hi Steph, don't listen to others. This is my real story. Not reliable brand at all! I have a 7.1kW installed in Nov 2020 and it already has board issue now. Called the warranty and they sent me a bloke with no MHI uniform to check; saying this is under warranty but MHI doesn't keep stock.......Have to wait for 1 to 2 months; all the way from somewhere else! Scorching hot summer? Who care........Not MHI anymore. Nightmare. I will take this machine down and go Fujitsu or Panasonic. No stock? Suck! Warranty Reference: ACW21-7947.

I am sure they will blame the shipment again.....what do you think, Steph?