Fantastic Furniture Modena Queen Bed Questions & Answers
Verified
Hi, I've owned the Modena Queen Bed for years now and it has been great. I recently moved to a new house and the movers have misplaced the bag containing nuts, bolts and washers for the bed. Is there a place that I can get the replacements from?
Thank you Ru
Thanks for the question RuR! We recommend reaching out to your local store directly for assistance with spare parts. Kind Regards, the Fantastic team
I am looking to purchase the Halifax Queen Mattress Base and wondering if the factory fitted bed legs can be swapped out at a later date and replaced with timber legs? If so, what size thread is used on these bed bases?
Hi Stacy0901, thanks for the question! We only offer the one type of legs on the Halifax base. You would need to check the thread size by visiting your local store and the team can show you an example. Regards, the Fantastic team
I have a Modena bed and the one of the legs have bent and needs replacing. How can i purchase replacement legs?
Hi Simone, Thank you for contacting customer care. Are you please able to send through images of the damage and your order number and/or contact number to reviews@fantasticfurniture.com.au so i can investigate this further for you please?
Regards, Nida and the FF Team
I had same issues with bed legs breaking/twisting and customer service were actually really helpful and replaced the whole bed from memory. Ultimately though I got rid of the bed in time and bought a better quality one.
Can a modena bed head work on a montana bed. Fantastic furniture appear to have delivered incorrectly
Hi Sharon, you should not have received a Montana frame with a Modena bed head. Would you be able to send through your purchase and contact information by email so we can assist? Our email address is reviews@fantasticfurniture.com.au Kind regards, Nick and the FF Team.
Hi F furniture team
I wanna buy a bed frame ..however i feel a bit scared after seing these reviews. would you recommend any that is durable? that's what my concern coz its hard to remove in and out from the appartment
Sharon
Hi i just purchased the modena queen bed online today and am a little worried if i made a mistake after reading the reviews about the squeaking. Has this issue been resolved?
Hi there Jodee O! The first batch of the Modena bed did have an issue which was rectified quickly with replacement legs available for those beds affected. The issue has been resolved so you can be assured your new Modena bed shouldn't have any issues. Kind regards Ryan and the Fantastic team
We bought our bed on line as well and it is a fantastic bed but it does squeak a bit when you get off and on the bed. It is really not a huge problem
Thankyou kindly Val and Fantastic Furniture
Hi im having trouble with putting the legs on to the bottom of the bed as it is not placed right and keeps falling. Any help?
Hi there Mari, I am sorry to hear you are having trouble. I would recommend giving your local store a call and they will be able to talk you through the assembly process. Kind regards Ryan and the Fantastic team
The best thing you can do is go back to the supplier. Let them know what is happening and it is their problem to fix it
Good Luck
I have heard that the Modena Queen Bed is super squeaky. I would really love to purchase the Modena Double Bed but I was wondering if the Double Bed version is squeaky as well or if its a fault in the Queen Bed or if everyone who I've heard that from just didn't make it properly ?
Hey from what I’ve heard they’re all bad! I purchased another similar looking one online from my deal called the Palermo double and I haven’t had a single problem since purchasing it. Personally I like the look of it better too! The Palermo was on sale when I purchased it not sure if it’s the same now!
Hi Lulu, thanks for your question! Very early on when the Modena bed was first introduced we did have an issue with some squeaky legs. This was however quickly resolved and replacement legs were made available for those who received beds affected and you can be assured all new stock today and for the last 2 years is squeak free! The Modena bed also has a 3 year warranty so should any issues arise, we will be happy to assist. Kind regards Ryan and the Fantastic team
I bought one less than a year ago in a package so the comment that they are all squeak free is false. The problem are the legs at the bottom of the bed in-particular the round metal tubular section which is welded to the cross bar corner supports. It doesn't matter how much you tighten the bolts or screws as it is nothing to do with them. I'm about to return the faulty ones that I have so I hope Fantastic Furniture replace them without any dramas.
I purchased a pine queen bedroom suite about 3 years ago. I'm constantly tightening loose screws, it squeaks badly every time you move. As it was over $1000 when purchased is it still in warranty. According to your website yes, so what do I do now? I gave asked several times in store over the last 12 months, been told to try thugs and that but nothing works. Sick if screwing it back together all the time.
Hi Karen55, thanks for your question! Would it be possible to email us your details? We would love to get in touch to see how we are able to assist. Our email address is reviews@fantasticfurniture.com.au Please be sure to include the full name the order was under, store of purchase and best contact number. Look forward to hearing from you. Kind Regards Annie and the Fantastic team
Did anyone have issues finding the holes on the bottom of the head board for the the legs to screw into?
Hi Tmr. Thanks for your question. With the Modena bed range, there are no pre-drilled holes for the legs to screw into. The screws you use are called self-tapping screws. They will create the hole as you screw in. It will seem difficult but you need to apply quite a bit of pressure as you screw and the will go in. Hope that helps! Regards Annie and the Fantastic team
Get an answer from our members and Fantastic Furniture representatives
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.