3MyGenie GMAX Wi-Fi

MyGenie GMAX Wi-Fi Questions & Answers

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3MyGenie GMAX Wi-Fi

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Not Happy
Not Happy

I bought 2 of the myGenie v-max 3000 robot vacuum (one for work and one for home) Both of them say to put a brush on the left and the right, but neither of them have a left post to attach a brush to? I have looked in both boxes and cant find a post for the left brush. Its weird that this is the situation in both boxes, unless it was a manufacturing batch fault. Does anyone know about this?

Pip H.
Pip H.

the power indicator does not luminate when plugged in, and the Genie will not operate.

Pip H.
Pip H.  

It was me who sent the question

Susan L.
Susan L.

I have a my genie v-max 3000. It no longer charges. I can't find any after sales service or battery replacement sales service apart from an email address in NSW which has not been at all helpful.

Barbara
Barbara

My Genie is giving 4 buzzer sounds. I have checked the sensors but can find nothing wrong. It works for a very short period then stops. Any ideas as to the problem

Amy
Amy  

Dear Customer,

Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.

We hope to hear from you soon. Thank you.

Matt
Matt

I’ve just bought one and after first use now doesn’t seem to vacuum? Anyone else had problem or know how to fix it ?

Amy
Amy  

Dear Customer,

Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.

We hope to hear from you soon. Thank you.

Glenise
Glenise

How does My Genie GMax wifi intelligent robotic vacuum compare with the iroomba robotic vacuums and how good is the suction on carpets?

MyGenie
MyGenie   DM   

Dear Customer,

Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.

Thank you & Kind Regards

Richard H.
Richard H.

I have just purchased a MyGenie GMax- Wifi. it seems to have an issue it comes off the dock and 'beeps' 8 times then stops......any thoughts??

Brand Management
Brand Management  

Dear Customer,

Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.

Thank you & Kind Regards

John A.
John A.

how to program it to do a complete room

Brand Management
Brand Management  

Dear Customer,

Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.

Thank you & Kind Regards

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