Neato Botvac D Series Questions & Answers
Verified
Neato robovac has new battery and ran great one time. Since then, battery recharged with green light but runs 40seconds, stops with message battery is low & amber light. It’s been recharged and same experiences. Could it be docking station not giving a full charge? Thanks.
We are sorry to hear you are having difficulties with your Neato and would like to assist in resolving this for you. We have no specific experience with this exact type of matter previously. Was it a genuine Neato battery that was purchased?
At your convenience, please get in touch with us via phone or email. You can find our contact details here: external link
Alternatively, you can contact Neato directly via the website as follows. They have some really good troubleshooting tips and alternatively can speak directly with a Neato Customer Care person trained to assist with all sorts of matters. external link
We hope to hear from you and are keen to help with a resolution.
Hi there, not happy jan, I read your review. Ive had several neatos too that were terrible, can you recommend a roomba that is good.
I have a 2 bedroom unit, light colored tiles, no carpet, no pets. no kids, doesnt get very dirty.
Needing something that actually vacuums with suction, not just the type that skim over the floors.
with virtual wall or similar to contain it to certain areas.
that returns to dock when it need to without going flat on the way or having issues attaching itself to the dock
with no charging or battery issues
That doesnt get lost, and can navigate to clean all areas efficiently eg: some machines keep going over one area repeatedly while missing other areas or take ages in their navigation to do an area due to their poor mapping
Not wanting anything that gets stuck, climbs walls, gives error codes when nothing is wrong
Not needing anything wireless or with an app as I dont use technology or have a smartphone ect.
Hoping you can help
Deb
Sure. It works.
Is it supposed to shout off if the bin gets full? The one time my got full it did not shut off.
Mine does, beeps a lot to let you know.
Thank you Lisa, maybe mine beeped and I wasn't in the area. I know it didn't shut off but I really can't say it didn't beep. That is good to know.
It should beep
I have a shag rug & wondering if it can handle that ?
Not very well. It's not really powerful enough to deal with this & the wheels will struggle to drive it around. You can place the magnetic strips under the edges of the rug to keep it off if you'd like, I suppose.
I've got a super high pile rug and after trying it a few times it now just avoids it. Normal low pile rugs it handles no problem.
Use the orange brush that comes with it
Shut off the "return to dock", now can't find where to reinstate it. Any help?
I would just place it back on the dock & press the start button again. If this does not work, turn off the switch in the bottom left hand corner under the bin lid & turn it on again. Hope this helps.
Get an answer from our members and Neato representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.