Hi there, would consider making your products free from titanium dioxide? I love your products, however my dermatologist told me to stay away from titanium dioxide and it is known to not be great for health. Some people are also allergic to it. It is very hard to find more natural makeup without this ingredient. Would love if nude by nature took this into consideration.
Hi Nat, I can confirm that the titanium Dioxide on our formulas is naturally derived, not synthetic. Nude by Nature formulas are made without heavy metals and are evaluated by third party safety assessors and conform to strict EU/UK and FDA Regulatory criteria. I hope this information is helpful. Please feel free to email customercare@nudebynature.com.au if we can be of further assistance.
Hi, I used your BB Cream sheer glow and after a couple hours my face was burning and really red. Is there a reason ?
Kind Regards, Emily
mine too just from skincare prior putting on foundation - like a lobster
Hello Emily,
Thank you for leaving us your feedback on our Sheer Glow BB Cream. I would love to discuss this further. Could you please email customercare@nudebynature.com.au
Thank you, Team Nude by Nature.
Hello Trisha,
We would also like to discuss your experience further. Please also email customercare@nudebynature.com.au
Thank you Team Nude by Nature.
I placed an order and the 241BEAUTY offer did not apply I have sent enquired online conversation twice with no answer and I have sent an email to customer care
Hi Deb, we are glad that we have been able to assist you with your query. Please reach out to us again if there is anything else that we can help you with. Thanks, Team Nude by Nature.
Is nude by nature mascara waterproof
What is the difference between the sheer glow bb cream & the hydra serum tinted skin perfector?
Hello Erudite, the Hydra Serum Tinted Skin Perfector is a tinted serum that delivers lightweight coverage whilst hydrating the skin for a fresh, radiant glow. It is enriched with Hyaluronic Acid Microspheres and Vitamin E to provide your skin with extra hydration. It also has a fluid texture whereas the Sheer Glow BB Cream has a thicker texture. The Sheer Glow BB Cream has luminous particles to naturally enhance your complexion. It also has SPF 8 protection. If you have any further questions, please do not hesitate to contact our Customer Care team at customercare@nudebynature.com.au Thanks, Team Nude by Nature.
Are your eyeshadows suitable for sensitive skin? Other brands have left me eyes red itchy and puffy.
Hi Melanie, to provide reassurance, our products have been comprehensively clinically tested under the strict control of a dermatologist with no signs of skin irritation. Nude by Nature products are always formulated to be as safe and gentle as possible and without synthetic ingredients or preservatives like Silicone, Phthalates, Sulphates, PEGS, Siloxanes, Triclosans, Phenoxyethanol, Parabens or Talc. Despite this, unfortunately some people are naturally allergic or intolerant to unique ingredients and raw materials. With any new product, we would recommend consulting packaging for the complete list of ingredients and if there are any ingredient concerns, patch test before use. If you have any further questions, please do not hesitate to contact our Customer Care team at customercare@nudebynature.com.au Thanks, Team Nude by Nature.
Thanks
How do you undo the package of the retractable brush as I cannot see anywhere where there seem etc to tare to open the brush
I purchased nude by nature hydra serum tint, when applying for the first time my face has become red, inflamed and has a burning sensation. I presume this should not happen?
Hi Mrs H, Thank you for reaching out to us and we are very sorry to hear that you have had a reaction to the Hydra Serum Tinted Skin Perfector. We were concerned to hear of your recent experience and sincerely hope you are now feeling better. To provide reassurance, Nude by Nature products has been comprehensively clinically tested under the strict control of a dermatologist with no signs of skin irritation. Our products are always formulated to be as safe and gentle as possible and without synthetic ingredients or preservatives like Silicone, Phthalates, Sulphates, PEGS, Siloxanes, Triclosans, Phenoxyethanol, Parabens or Talc. Despite this, unfortunately some people are naturally allergic or intolerant to unique ingredients and raw materials.
To help you resolve this, please contact our Customer Care team at customercare@nudebynature.com.au
Thanks, Team Nude by Nature.
Hi, I previously got the nude daily cleaner and the nude face scrub. I would like to buy them again but I'm unable to find it. Have these products been discontinued?
Hi Sasha, thank you for reaching out to us! Our skincare range has been discontinued for a while now and these products are not available to purchase any more sorry. We apologise for any inconveniences caused. If you have any further questions, please feel free to reach out to our Customer Care team at customercare@nudebynature.com.au Thanks, Team Nude by Nature.
I have been using Nudebynature Pressed Mineral Cover which I like, but does it contain any sun protection factor?
Hi Kimmy, thank you for reaching out to us. The Pressed Mineral Cover does not contain and SPF. The products in our current range that do contain SPF is the Mineral Cover (SPF 15) and the Sheer Glow BB Cream (SPF 8)
We believe sun care is incredibly important, and as a general rule would always recommend the use of a facial sunscreen as part of a daily skincare routine. If you have any further questions, please do not hesitate to contact our Customer Care team at customercare@nudebynature.com.au Thanks, Team Nude by Nature.
The flawless liquid foundation recently purchased is defective. I have not received an email response from customer support. I have been a long-time user of the flawless liquid foundation - N3 Almond. I purchase my Nude By Nature products from Priceline Pharmacy in Sydney. The pharmacy experiences a very high turnover of thr wine Nude by Nature products. Last week I again purchased flawless liquid foundation - N3 Almond. This newly purchased product is of an entirely different consistency when compared to my history of using the exact same product.
The product applies like a lumpy zinc cream staying on top of the skin resulting in a far different colour and texture with uneven, blotchy application. Further, the product results in a skin rash.
Batch number 19B25 I do not have a purchase docket as I’ve previously never had to question a Nude by nature product. I have the original bottle, packaging and photos.
An urgent response is required.
Hi Rose1156, thank for reaching out to us here at Product Review and we are sorry to hear that you have not had a response from us regarding your query. We will look into resolving this for you asap. Can you please contact our Customer Care team at customercare@nudebynature.com.au and one of our representatives will be able to assist you. Thanks, Team Nude by Nature.
Thank you for responding. I had already sent an email to your customer care email address last Thursday 2nd April.
Hi Rose1156, thank you for letting us know. Our Customer Care team have reached out to you and we hope to assist you with resolving this soon. Thanks. Team Nude by Nature.
Hello I purchased Nude by Nature Flawless Liquid Foundation from Chemist Warehouse. I have lost my docket but I would like to return it. Reason being the product is not good at all. I am wondering if is old stock ? It is dry and clumps on my skin. I doubt whether Chemist warehouse will give my money back. Will you be able to help me ? It cost $19.95 which is a bit of money when I had to get another foundation to suit me. I will wait to hear back from you Thank you Rhonda 0403 877 702
Please read message and advise what to do -Rhonda
I used the older 5 in 1 BB cream medium and I am experiencing difficulty selecting a colour from the latest range. I have yellow under tones. Any help would be appreciated. Thx
Why did you remove the best BB miracle cream to replace it with the BB sheer glow? The sheer glow BB cream has so many bad reviews, it's oily, patchy, stinks, etc. The BB miracle cream was pretty good, so why take it off market?
I have been using nude by nature loose powder for many years. However I am concerned by the new research showing that titanium dioxide causes bowel cancer especially if you breathe it in. I find when you put the loose powder on you can’t help but breathe it in. Because it is a main ingredient I am hesitant to keep using it. Is the titanium dioxide a nano particle?
Hi there, I am very pale with a cool undertone. Could you please let me know which is your lightest cool toned shade? I can't figure out if it's the Light or the Fair. Thanks so much.
I have the nude serum oil and can't remember what it was for and how to use.. can any one help please
Does your Liquid Mineral Foundation contain sunscreen ?
Hi Ally, The Liquid Mineral Foundation does not contain any SPF. We believe sun care is incredibly important, and as a general rule would always recommend the use of a facial sunscreen as part of a daily skincare routine.
Please find products in our range that do contain SPF.
- Sheer Glow BB Cream (SPF 8)
- Natural Mineral Cover (SPF 15)
Thanks, Team Nude by Nature.
Thank you , your help is much appreciated.
Cheers
Ally
Is your mineral products suitable for dry mature skin?
Do you have a moisturiser for mature dry skin. Are all your moisturisers tinted?
Hi has Nude by Nature tinted mineral moisturizer Nude Tan 50ml no longer available and replaced with Nude by Nature BB Creme 30 ml if so why
Hi Rae, The Nude by Nature Tinted Mineral Moisturiser has been discontinued and there has not been a replacement product. We do have our Sheer Glow BB Cream which is also a lightweight cream that provides sheer to light coverage and has a luminous, natural finish. It is lovely to use everyday if you prefer not to wear a foundation. If there is anything else that we can assist you with, please do not hesitate to reach out to our Customer Care team at customercare@nudebynature.com.au Thanks, Team Nude by Nature.
Why was it discontinued please it was excellent to use I still have some other's are not quite the same
Hello! I did not see a skincare section on your Australian website. Do you not sell the serum and oil anymore?
Regards
Jo
Hi Jo, Our skincare range, including the Miracle Serum and Nude Oil has unfortunately been discontinued now and will not be available to purchase any more. At this time, we have no plans to release any replacement products.If we can assist you further, please contact our Customer Care team via customercare@nudebynature.com.au Thanks, Team Nude by Nature.
I have extremely dry skin and most makeup looks flaky on my skin. I liked your products as much for the skin care products such as the cleansing face wash and scrub as much as your foundation and lip glosses. I was not able to keep up with changes as I was overseas but always had someone pick up your products for me if I knew they were flying to Oz. I don’t understand the narrowing down to just makeup products. I might need to switch coz at this rate, you guys might just disappear, leaving clients like me high and dry.
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