Ozzi Mozzie UV Mosquito Zapper Questions & Answers

Hi Michelle! The light color depends on the charging level while the device is plugged in. A red light means the unit is still charging, while a blue light indicates it is fully charged. If the light is constantly alternating between red and blue while charging, this is not typical behavior and may indicate an issue with the unit. To help us check this further, please send a short video showing the light behavior to our support team at support@ozzimozzie.co - and we will be happy to assist you.

Sincerely, Joy from Ozzi Mozzie

Hi Tina, Thank you for reaching out, and I'm sorry to hear that one of your units is malfunctioning. I completely understand how frustrating this must be, especially when you're expecting your device to work properly.

Our warranty covers manufacturer defects and mechanical issues under normal use, such as problems preventing the item from functioning properly (for example, the device not turning on or charging).

However, it's important to note that our warranty does not cover damages caused by accidental drops, misuse, or exposure to water. These types of issues fall outside the scope of our coverage as they are considered incidents beyond the control of the manufacturer.

To assist you further, please send us a message with more details about the issue, and we'll be happy to help you figure out the next steps.

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We want to ensure you're fully supported and satisfied with your purchase.

Thank you for your patience, and we look forward to resolving this for you.

Sincerely, JL from Ozzi Mozzie

Hello, Thanks for reaching out with your question about the Ozzi Mozzie UV Mosquito Zapper. When you first turn it on, the white light you see is part of the startup sequence, it’s the zapper powering up and getting ready. After a few moments, it switches to the blue UV light, which is what actually attracts the mosquitoes and insects.

Sincerely, JL from Ozzi Mozzie

Hi Lisa, Thank you for reaching out, and I’m really sorry to hear that two of your Ozzie Mozzies chargers are no longer working. I completely understand how frustrating this must be. To assist you with getting replacements for the broken chargers, please feel free to contact us directly by clicking this link: external link . Our team will be happy to help resolve this issue as quickly as possible.

If you need anything else or have further questions, don’t hesitate to let me know. I’m here to assist you!

Sincerely, JL from Ozzi Mozzie

I do not have an order number and you do not have my email address or my phone number in your system. Neither has not changed. I need to know how to get 2 new chargers and am very frustrated by your very difficult website system.

Hi Lisa, Thank you for reaching out, and I’m truly sorry to hear about your frustration with our website system. I completely understand how frustrating it can be when things aren’t as straightforward as expected, and I’m here to help you through this.

To assist you with obtaining the new chargers, please check your email inbox for the confirmation email that we sent for each transaction you’ve made with us. Every order is followed up with a confirmation email, which should contain the details you need to get started. From there, you can reference the order details and we can move forward with getting your chargers sorted.

If you have any issues locating the email or need further assistance, don’t hesitate to let me know. I’m happy to guide you through the next steps.

Sincerely, JL from Ozzi Mozzie

If I had the email order that would be easy. Clearly I do not or In would have done that. When I enter my mobile or email in it is not registering. Which is why I am having problems. Why can't I get an email address to email and order new chargers. Or is that too easy????

Hi Lisa, I apologize for the inconvenience. May I have the name used in making the transaction, the email address that you use to make the purchase, and the shipping address? Let me try to pull up the record on our end.

Sincerely, JL from Ozzi Mozzie

U2/35 Horizon Drive. West Ballina. Lisa Bennett. lisab@lisabennett.com.au.[Contact Details Removed]

Hi Lisa,

Thank you for providing the information.

I found your order, and your order number is #88121. You can forward this to our team so they can better assist you with the replacement.

Sincerely, JL from Ozzi Mozzie

Hi Esther, Thank you for reaching out! And I apologize if your Ozzi Mozzie Zapper has a problem, let me provide some information about it and some troubleshooting. If your Ozzi Mozzie Zapper's power button is glowing purple instead of the usual red or blue, it may indicate a charging issue or a potential internal malfunction. Normally, the LED colors correspond to specific functions:

Red – Typically signals charging. Blue – Indicates the device is powered on and operational. Purple (or an unusual LED color) – May suggest a charging fault, battery issue, or an internal electronic problem. Here are some troubleshooting steps you can try:

Check the charging cable and adapter – Ensure they are securely connected, and try using a different USB cable and adapter to see if that resolves the issue. Clean the charging port – Dust or debris inside the charging port could interfere with charging. Try gently cleaning it with a dry cotton swab or compressed air. Test a different power source – Plug the device into another power outlet or USB port to see if the issue persists. Try a reset – If the zapper has a reset button or function, refer to the user manual for instructions on how to reset the device. Check for overheating – If the device has been used extensively, let it cool down and try charging it again later.

If the device still won’t charge or function properly after these steps, it could indicate a defect. Let me know how it goes, and I’ll be happy to assist with the next steps

Regards, JL from Ozzi Mozzie

Thanks. I tried all of those options. I also made contact with an Ozzie Mozzie Customer Experience Advisor (Macky) who offered some advice. It was nice to have some prompt customer service, but ultimately the device is not charging. I reached out because I couldn't find any documentation about what the purple light meant. I will give up and send it to an e-waste facility.

Hi Julia! Thank you for reaching out. Our Ozzie Mozzie mosquito lamp comes with a USB-DC cord, so you can plug it into any phone charger, a powerbank, an outlet that supports USB, or even directly into your laptop or PC USB port to charge it. It's a versatile charging option to make it easy for you to use wherever you are.

Let me know if you need any further help!

Hi Bridget! Hi there, thank you for reaching out! It’s great to hear you’ve been using the unit for a year, though I’m sorry to hear those pesky mozzies are still managing to bite you. I’d be happy to help clarify your question about the red light.

The red indicator light means the unit is charging/the battery is not full. Once it’s fully charged, the light should change to green or blue, depending on the model you have. If the red light only shows when it’s plugged in and turns off when unplugged, that’s completely normal - it’s simply letting you know it’s in the middle of the charging process.

If you’re still noticing mozzie bites, feel free to let us know! We might be able to troubleshoot ways to maximize the unit’s effectiveness.

Thanks for your reply. Yes, I’d like to know how to maximise my units effectiveness. Thanks

Hi Bridget, You're most welcome! Let me help you optimize the Ozzi Mozzie's performance by sending these small adjustments in placement - they can often make a noticeable difference in results: Source Identification: Find areas where mosquitoes are most common. Placing the Ozzi Mozzie near these spots can effectively catch female mosquitoes, reducing the overall mosquito population nearby.

Optimal Height: Position the device between 40-70 cm from the ground (measured from its base). This height range has shown to be most effective in catching mosquitoes.

Shady Spots: Mosquitoes don't like direct sunlight. Put the Ozzi Mozzie in shaded areas, especially at night when it's the main light source, to make it work better.

Wind Consideration: Mosquitoes are drawn to sheltered areas with little wind. Put the Ozzi Mozzie in spots like this to attract more mosquitoes.

Strategic Distance: Place the Ozzi Mozzie away from where you spend most of your time to make sure mosquitoes are drawn to it before they get close to you.

Light Mode: Ozzi Mozzie has two light modes: UV light (blue) and Regular Night light (white). Make sure you're using the blue/UV light mode, as it's made to attract mosquitoes specifically.

Thanks! Very helpful.

Hi Terrene, I’m truly sorry to hear about the issue with the chargers included with your Ozzi Mozzies. I completely understand how frustrating it must be to receive items that don’t meet expectations, especially when they don’t fit your needs here in Australia. We aim to provide products that are ready to use, and I’m really sorry that this wasn’t the case for you.

To help resolve this, could you please provide your order number and email address so I can look into this further? I’ll make sure to check your order and see what we can do to assist you.

Thank you for bringing this to our attention, and I sincerely apologize again for the inconvenience. I’ll do everything I can to sort this out for you.

Order 2524 garyrokich@gmail.com

Hi Terrene, Thank you for providing your order number. I’ve sent you a direct message here in the product reviews asking for more details regarding your order. Please check your inbox, and once I have the additional information, I’ll be able to assist you further.

Looking forward to resolving this for you!

Hi Kylie, I am so truly sorry to hear about the issues you’ve had with both the devices and the overcharging. I can completely understand your frustration, especially after receiving broken units and struggling to get in touch with support. This is absolutely not the experience we want our customers to have, and I deeply regret that you’ve had to deal with these problems.

It’s incredibly disappointing to hear that 3 of the devices were broken, and I fully acknowledge how frustrating it must be to try and resolve the situation only to have your emails go unanswered. You should never have to deal with this kind of inconvenience, and I sincerely apologize for the lack of communication on our part.

I'm very sorry for the concern caused by our website being down. Over the weekend, we sent an email to all customers to keep everyone informed about this technical issue with our domain. We are working closely with our website provider to resolve it.

Rest assured, this is only a technical issue with our website - all orders are moving as normal, and your personal information is secure. In the meantime, please use our temporary website at external link  or reach out to us at support@ozzimozzie.co.

I’ve already reached out to you directly via email regarding your order (407214) to make sure we process your refund and address the issues with your products. Please check your inbox (and your junk/spam folder, just in case) for my message, and I will personally ensure everything is taken care of for you.

Thank you so much for your patience as we work to resolve this. Again, I’m truly sorry for all the inconvenience this has caused, and I’ll be here to help get this sorted out. Please don’t hesitate to reach out if you need further assistance.

Hi Bash, I’m really sorry to hear that you're having trouble with your Ozzi Mozzie—this is definitely not the experience we want for you. Just to make sure we’re on the same page, have you tried pressing the button again until it switched off while switching between modes. If you haven’t tried that yet, give it a try, and let me know if it works.

If the issue persists, please reach out with your order details, and I’ll make sure we sort this out for you right away.

Thanks for bringing this to our attention, and I’m truly sorry for the inconvenience. I’m here to help and will make sure we get this resolved.

I have tried that and while the button can be pressed 3 times it will only change from white to blue and nothing happens with the off click, it just remains on. I have tried to email back to the customer support line support@ozzimozzie.com.au but my emails just bounce back so how can I return it for an exchange please

Hi Bash, I’m really sorry to hear that you're having trouble with the unit, and I completely understand your frustration. It’s concerning that the button is only changing colors but not turning the device off, and I can imagine how frustrating it must be to deal with that, especially when you’ve been unable to reach our support team.

I’m very sorry for the concern caused by our email bouncing back. Over the weekend, we sent an email to all customers to inform everyone about the technical issue with our domain. We are working closely with our website provider to resolve this as quickly as possible. Please rest assured, this is only a technical issue with our website. All orders are proceeding as normal, and your personal information remains secure.

In the meantime, you may reach out to us at support@ozzimozzie.co.

But this is what I get when I reach out to you in the meantime on the email above so what should I do to exchange my faulty ozziemozzie icon.png Address not found Your message wasn't delivered to support@ozzimozzie.com.au because the domain ozzimozzie.com.au couldn't be found. Check for typos or unnecessary spaces and try again. LEARN MORE

Hi Bash,

Our temporary email address for support is support@ozzimozzie.co

Based on the error you received, it looks like you used our old email address, support@ozzimozzie.com.au, which we are in the process of fixing.

Thank you very much I will try that

Hi Murray, I’m truly sorry to hear about your experience, and I completely understand your frustration. It’s incredibly disappointing to receive an invoice that doesn’t match what you intended to order. Your concerns are absolutely valid, and I empathize with how upsetting this must be for you.

I want to assure you that I will personally take care of your refund and address this issue right away. To help me assist you better, I’ve sent you a DM asking for your order number. Please check your messages so we can resolve this together as quickly as possible.

Thank you for your patience, and again, I’m really sorry for the trouble you’ve experienced.

Hi Kylie! It sounds like you may have received a defective product, and I apologize for the inconvenience this has caused. At Ozzi Mozzie, we stand behind the quality of our products, and all electronic items come with a 365-day warranty.

To assist you further and ensure you receive a replacement, please reach out to us directly at support@ozzimozzie.com.au. Unfortunately, I can't locate your order using your username here on the product review platform, so it would be best for you to contact us directly with your order details. We look forward to hearing from you!

Hi Jim/Bica! I'm deeply sorry for the frustration. Know that I, too, want this resolved for you as soon as possible. While we strive to address all inquiries promptly, please understand that our response may take some time as we ensure that all customer concerns are thoroughly addressed. Please know that our team is dedicated to serving all customers equally.

I've responded to your email and provided you with the best resolution that we can offer, kindly check your email inbox ;)

It sounds like there might be an issue with the LED indicator on your Ozzi Mozzie. The light at the top is the LED indicator that shows the device is fully charged, and it's not supposed to flash continuously. It seems like you may have received a defective product. Please reach out to us at support@ozzimozzie.com.au so we can arrange a replacement for you. I apologize for any inconvenience this may have caused and we look forward to making this right for you.

I bought a 1 inch paint brush as its bristles were longer & got to the centre section also use vaccum nosle

Hi! You can clean your Ozzi Mozzies device using the small brush included in the box. Gently brush it through the grill while making sure the device is turned off. No need to take it apart for cleaning as it doesn't come apart.

Zack's suggestion also sounds like a great idea :)

Totally digusted with your lies

And be sure I do follow up and will obtain my refund as entitled The cops got it for me last time you asian scammers did this

Hey all you buyers out there fight for your rights. Easy to fill out the federal police website for these scammers to end them

Lets all stand united to end these freaking liars

As you probably paid by credit card, take the matter up with the bank which provided you with the card.You fill a form online or go to the bank.It's not a complicated procedure.Normally, you would have to return the product, but since there is no answer from China, you will get your refund.Just check the period during which you can claim a refund from your credit card provider. It's usually so many days after you have received your statement. Good luck!

I'm sorry for the mix-up with your order. Please email us at support@ozzimozzie.com.au with your order details so we can look into this for you. If we sent the wrong item, we'll send you the correct one, and you can keep the one you received for free. We can't find your order using just your name here, so please reach out via email. We're here to help and want to make things right for you.

Hey there! Sorry to hear you're having trouble with your Ozzi Mozzie. If the LED light on the lid isn't glowing green or blue, it means the product isn't fully charged. Since you mentioned it's not holding a charge for the full 8 hours as expected, it sounds like it is defective. Please email us at support@ozzimozzie.com.au, and we'll help you get a replacement sorted out.

I had 3 since 2/22 and haven't zapped a thing.

We have 4 hanging inside our large caravan and they’re brilliant! They zap all the bugs. They also provide great ambient lighting.

I bought three none work, companies should not get away with this

@Rob I. - Oh no! That shouldn't be the case. I have reached out to you via email. Please take a look. Thank you very much!

-Ann from Ozzi Mozzie

@Miriam - We're glad that the mosquitoes and bugs are no longer bugging you anywhere you go. We really appreciate the feedback❤️

-Ann from Ozzi Mozzie

@SaraMelb - I am so sorry to hear that the product isn't working for you. I have reached out to you via email. Please take a look. Thank you!

-Ann from Ozzi Mozzie

@Fernando D. - We offer a 60-day money back guarantee on all purchases made from our website. This allows you to try our products risk-free, so you can be sure that they will work for you. With so many benefits, there is no reason not to give our products a try!

-Ann from Ozzi Mozzie

Your no risk guarantee is worthless. The only way it seems to actually get a full refund is to NOT use the product and to NOT have it sent through the post in the 1st place in case its gets ANY marks on the box. These are your words in your small print.

I bought 4 on a buy 2 get 2 offer & they have been great 2 outside 2 inside the only thing wrong is the size of the cleaning brush its too small & useless I use a 1 inch paint brush as bristles reach too the middle better other than that have been very happy with them.

@Palmplex - I'm sorry for any confusion. Our returns policy aims to balance customer satisfaction with product quality for inspection. Returned items ideally should be returned undamaged in their original packaging, not necessarily unopened. That's why we recommend careful wrapping to minimize potential damage.

@Zack - Thank you for sharing your experience! I'm delighted to hear that you've found the Ozzi Mozzie units useful, both indoors and outdoors. Your feedback about the cleaning brush size is noted, and I'll pass it along to our team for consideration in future product enhancements.