Panasonic ECONAVI NR-CY54AGSAU Questions & Answers

Hi JulesF, Very good question please give our customer service team a call on 132600 and they will assist you.

Thanks

Hi Sharon, Please give our customer service team a call on 132600 and they will assist you in getting this resolved.

Thanks

Hi Clare, please contact our customer service team on 132600 for further assistance.

Clare

Hi Christine, sorry to hear about the problem with your fridge, please call our customer service team on 132600 for further assistance.

Hi, I have called the customer service team this morning and my details were forward to have a service staff come to look at my fridge. It's late afternoon and I'm still waiting for someone to call back to arrange a time.

Hi Christine, someone will contact you within 24 hours of the booking.

Hi Frank, apologies but this isn't a setting you can change yourself.

Is the primefresh plus led under the max med min illuminated? I had same problem until I put that on u press primefresh under the fridge button until the prime fresh alights under the max medium and minimum. Then I pressed on fridge where it shows its on medium and freezer thats on medium too then when u press on primefresh u find it has set itself to minimum. I put it on fridge again its on medium with the prime fresh 3 dots on

Hi James, here is some information you may find helpful on fridge temperature. If yours is running higher than this please contact our customer service team on 132600 for further assistance. external link 

Thanks for the information. I find that my fridge is doing pretty well in the chiller and freezer but the top part has a low of 5 C, right next to the cold air outlet. The top shelf is about 15 C and the top of the door is 23 C. Since the freezer is doing so well I'm wondering if there is a fan that should be recirculating the cold air which is broken or malfunctioning. Do you know about that?

Hi James, it does sound like a replacement part maybe needed to ensure the cold air circulates around the whole fridge. Please call us on 132600 and we will arrange a service booking for you.

Thanks for the response. I need to confess at this point that I am in Costa Rica. The service people here are hopeless and basically told me that they couldn't do anything. So, even though there is nothing you can do, I feel good to know that there are some people in the world who could help (if they were in the same country!)

Hi James, thanks for letting us know and sorry we are unable to assist you further given your location. Hopefully you have some success in a repairer fixing the fridge for you soon.

Hello, It's been a while and I cannot locate a competent repairman. When I go to the Panasonic website, the closest authorized repair facility is in Panama! So here is my proposal - I am willing to pay you for a consultation or series of consultations where together we can troubleshoot the problem (I have some basic familiarity with the principles of how things work.) Hopefully, we could pinpoint the problem to the point that the local idiots who masquerade as Panansonic repairman would be able to fix the problem. Or perhaps I could do it. I'm not afraid to open things up and poke around. What do you think?

Hi James, sorry but we would never recommend you repair your fridge yourself.

HI James I have had my fridge/freezer for over a year now and realised quite early on that the fridge temperature needs to be at it's coldest and yes you are right some products do not last as long. This is the only problem I have with this fridge

Hi Pam, please contact our customer service team on 132600 for further assistance.

Hi Joan, the fridge does have a compressor, which does require gas to run.

Hi toni From the manual: ECONAVI mode: The refrigerator learns the lifestyle patterns of your family from door opening and time periods of infrequent use to maximise energy effi ciency. Notices

● The refrigerator learns your lifestyle patterns from the previous

3 weeks of use and uses that data from the 4th week onwards.

Therefore the ECONAVI lamp “ON/OFF” pattern may change

from the 4th week onwards.

● The refrigerator performs the ECONAVI energy saving operation

when it becomes dark*2

around the refrigerator such as

overnight when you are asleep.

● The brightness of the ECONAVI lamp is lowered approximately

5 minutes after it is lit.

The refrigerator detects the opening and closing of the refrigerator door and the brightness

Hope this helps

Hi It can make some weird noises at times but our prevvious fridge did the same thing. I also noticed that you have to properly shut the door. They dont just fall back like a single door fridge,i have heard its the same for all the french door fridges though.

If the door wont shut properly its either You hadn’t give a good push. Monno is right it wont goes back like the ordinary fridge. The french door has a tendency to stay open considering the shelf on the inside and the size of the door. If its not close, you should hear an audible sound or alarm to warn you.

Bottom plastic in the fridge I agree its way too thin but you can call Panasonic Australia or the retailer where you purchased it should be covered by a standard warranty.

The door arent aligning? I had an initial encounter on that as well, it is in the manual that if its nit aligned you have to somewhat adjust the knob/wheel on the foot of the fridge. Im pretty sure I did the same and now its perfect. It was off a little bit of 1-2mm.

For the noise, I dont encounter any rattle at all. My previous fridge was more noisy considering it was smaller and it is a 2015 model. This fridge is just quiet if its not busy. If it has been opened frequently they tend to make sound esp. when trying to meet the fridge temp. Try put all the settings in minimum level or avoid quick freezing.

It's a relatively new fridge from Panesonic, I've just purchased one, review on its way!

stp.27, thank you for your comprehensive review . I'm awaiting your update. Mainly I want to know about the noise issue. my Westinghouse side by side fridge died yesterday and I came across this pretty Panasonic fridge. however I want to make sure it's not unusually noisy as especially my husband is sound sensitive. I would really appreciate your feedback, kindly asap. i need to desperately buy a fridge really soon, tmrw maybe. thnx