Philips Original Airfryer Questions & Answers
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i have a white Phillips Essentials and i was wondering if you can tell me what Cases will i buy for the airfryer.
Does it cost to have the recipes app?.
Hi Karen, thank you for your questions. Nice to hear that you own a Philips Airfryer. Our recipe app, called HomeID, can be used for free. You can use any ovenproof dish or mould in the Airfryer, whether it's made of glass, ceramic, metal or silicone. You can also use silicone or paper cupcake cups or moulds to bake cupcakes, muffins or small gratins. The maximum sizes for baking tins or moulds that can be used in model HD9216/81 are as follows.
Maximum size: 17 x 16 cm (6.7 x 6.3 inches) on the outer edges Maximum diameter: 16 cm (6.3 inches) Maximum height: 6 cm (2.4 inches)
Always make sure to place the baking tin/mould in the basket (never directly in the pan). If you have any other questions, don't hesitate to contact our colleagues at 61 1300 80 58 65 (Monday - Friday: 09:00 - 17:00 AST) if you live in Australia or at +64 800 854 885 (Monday - Friday: 11:00 to 19:00 NST) if you live in New Zealand. We wish you a great week.
Kind regards, The Philips Australia Team
Can’t just pull the draw out and take it to the sink because it will fall apart and scald you ,I have to lift it out with oven gloves then put it on the sink .Would never buy this product again
Just purchased Phillips air fryer digital xxl HD 9870 NO INSTRUCTION MANUAL
Hi Katie, Thanks for sharing this. First of all, congratulations on your new Airfryer! We're sure that it will make a wonderful addition to your kitchen. Nevertheless, we're sorry to hear that you did not receive an instruction manual with your device. You can find a digital version via this link: https://www.documents.philips.com/assets/20220920/ca947a7e4d0a4f7486deaf1600485e14.pdf?_ga=2.15728116.372054722.1684852457-1603683843.1684852457.
For further questions, please feel free to contact our Product Team on +61 1300 80 58 65 (Monday - Friday: 09:00 am - 05:00 pm EST) for Australia and +64 800 854 885 (Monday - Friday: 09:00 am - 05:00 pm EST) for New Zealand. They’ll be happy to help!
Kind regards, The Philips Australia Team
how many liters is this device capacity
Don’t know
Hi Lee, thanks for your interest! This model carries a maximum of 800 grams. If you need further assistance/If you have any questions in the future, please feel free to contact us at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 363 391 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. They will be happy to help you out.
Kind regards, The Philips Australia Team
It says in the manual you cant use water in the air fryer. Is it when its connected or not? How am I supposed to clean it otherwise
Can I use oven cleaner to clean the inside/heating element?
Hi, Shane. Thanks for your question regarding cleaning your Philips Airfryer! We suggest to avoid using metal kitchen utensils or abrasive cleaning materials to clean the pan, basket and the inside of the appliance, as this may damage the non-stick coating. However, on page 12 of the user guide you can find information on how to clean your Airfryer: https://www.documents.philips.com/assets/20210504/f35aa39af69144cbac7fad1e012ebff7.pdf?_ga=2.246818759.214216893.1660020131-991434097.1653378391
We hope this helps, happy frying!
Kind regards, The Philips Australia Team
I intended to use oven cleaner for the heating element only. Mainly because I can see burnt grease on the inside "roof" of the airfryer. The instructions on page 12 of the user guide and the video on philips website suggesting to use "a soft- to medium-bristle cleaning brush. Do not use a steel wire brush or a hard-bristle brush" will not be able to remove the baked-on grease.
No issues for cleaning the pan or basket, as they are dishwasher safe.
Hi, Shane. Thanks for your elaborated reply. We don't recommend using a steel wire brush or a hard bristle brush, as this might damage the coating of the heating element. If you have the option, put the Airfryer outdoors (if not possible, it should be placed under an extractor hood) and run it (empty) for 10-15min at 200°C so that all food that is sticking to the heating element is completely burnt. After that the AF needs to cool down. Afterwards the heating element can be cleaned with a brush with middle-hard bristles so that all the burnt food is removed from the heating element.
Kind regards, The Philips Australia Team
Can I use aluminium wrap to cook fish in the fryer?
Hello, thanks for your question. Using baking paper and tin foil in your Philips Airfryer is NOT recommended for the following reasons: 1. If you cover the bottom of the basket, the airflow inside the airfryer is reduced. This results in diminished cooking performance of your Philips Airfryer. 2. If you put baking paper or tin foil in the bottom of the pan where the grease and dirt are collected, the airflow will be disrupted and you will not get a good cooking result. 3. The baking paper or tin foil could be sucked into the heater and could start to burn.
We hope this answers your question. If you need further assistance, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hello... Everything was okey with my product until I pulled out the basket while the airfryer was working... about 2 minutes earlier than the timer... since then, the timer does not ring anymore when it comes to the end... and the inside fan turns off 2 minutes sooner than the timer... How can I fix that? Why is it so? Did I rwcked the timer when I pulled it out 2 minutes sooner???
Hello, Thank you for taking your time to leave this review. We are very sorry to hear about the difficulties you’ve experienced. If you could call us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.
Kind regards, The Philips Australia Team
I just dropped my airfryer when taking it out of the cupboard. Part of the handle has cracked. Where can I buy a new inner basket for it? Thanks. Val
Hi there, thanks for asking. We like to get in touch and see how we can help. Please call us on the below number for further assistance: 1300 363 391 Monday - Friday: 09:00 am - 05:00 pm EST Hope to hear from you.
Kind regards, The Philips Australia Team
Can I download a recipe book for this air fryer?
Check the Phillips website. There is a link for recipes on there.
Hi there, Rhonda. Thank you for your message. You can get inspired and discover the recipes via the following link: external link We'd like to refer you to our product team for more information if you have any further questions regarding your Airfryer. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Thank you for your help...
Hi, the top part of where I put in the tray seems to be melting. Is this normal?
Hi there, Joe. Thank you for your comment. To answer your question, no part of the Airfryer should melt during use. Thus, we suggest not making use of the appliance until we've found the cause of this issue. We'd like to refer you to our product team for help. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
How many chicken drumsticks can I cook at one time?
I have recently purchased the HD9218/51 airfryer, based on reviews on Product Review, and I am happy with my purchase. I just have a few questions - is it possible to put a baking dish on top of the basket (something that seems to be used a lot in a recipe book I have been looking through). I am thinking it may not be an option for this model, but am unsure. So far I have only used it for frying chips and vegetables in the basket, but think it could maybe be used for much more. Is it possible to cook a small pizza in this machine?
Hiya, Janabelle. Thanks for your question. The baking master kit is a compatible accessory for this model Airfryer and can be placed in the basket of the Airfryer. You can prepare a variety of tasty foods with your Airfryer such as French fries, potatoes, snacks, meat and poultry. Chicken, beef, fish and most other dishes that are usually fried, grilled or roasted will taste delicious when prepared in your Philips Airfryer. Also, breaded food can be prepared in your Philips Airfryer with a little oil added to the homemade breading. All vegetables that can be grilled (such as courgettes, corn cobs or peppers) can be prepared in your Philips Airfryer. Frozen snacks can be prepared in your Philips Airfryer as they are. It is not necessary to defrost frozen ingredients before preparing them in the appliance. Frozen ingredients do require slightly more preparation time, but this will not influence the end result. The temperature control enables you to choose the best setting for each ingredient. You can prepare cakes, tarts, muffins as well as bread and many pastries in your Philips Airfryer.
I hope this information helps!
Kind regards,
The Philips Australia Team
May I know if there is any difference between the Phillips Air fryer HD 9220 and HD 9216 and HD 9218? Which is the best model? Are these models still available? Thanks
Hi Poh, they seem to be the interative updates of the same product. The older models are listed as discontinued on the Phillips website.
Thanks for showing interest in our Airfryers, Poh. Both these models are perfectly fine, and have a few differences. You can see the user manual for the HD9220 here (https://philips.to/3g0jx1u) and the HD9216 here (https://philips.to/2SciDWO). It's up to you to choose which model is more suitable for you.
If you have any questions please feel free to contact our colleagues with the following numbers: 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ). They're happy to help!
Kind regards, The Philips Australia Team.
What litre capacity is this airfryer
Hi Denise, the capacity of the basket is 28oz. Hope that helps! Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards, The Philips Australia Team
1.4 KG Basket Philips XXL Airfryer
Does the Philips Airfryer Original have a timer?
Hi Jane, thank you for the question. The HD9218/51 has an integrated timer which allows you to pre-set cooking times of up to 30 minutes. You can find more information about the product on this page: external link . We hope this makes it clear!
Kind regards, The Philips Australia Team
Thanks for the information.
external link
how any litres is this machine
Hi there, thank you for your message. The capacity of the matching basket is 28 oz. If you happen to have any further questions, feel free to contact our product specialists directly through the numbers below: 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
I think it is 10 Ltrs but not sure
Why would you quote volume in oz Phillips when we are a metric country. Who has any idea how big 28 oz is?
How many litres is this air fryer
From memory it is 2.2 L but You probably better off to check their website also .
Hiya, Margaret
Thanks for your question. The capacity of the basked is 28oz which is about 0,8 liters.
Hope this helps!
Kind regards, The Philips Australia Team
what is the shortest timer for the machine? i tried 3 min but the timer stuck halfway and stop moving
Hi there, thank you for your question. The integrated timer allows you to pre-set cooking times of up to 30 minutes. Therefore, 3 minutes should not be a problem. Should you need any assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
Manual please
I need the User Manual. Instructions received are in Mandarin, nothing in English
Waiting hopefully
We seem to be going round in circles. Item bought from JB HI-FI today No instructions in English I need the User Manual (PDF) please
Hi there, Don, thanks for reaching out to us. You can find the digital manual in English on the product page. To make it easier for you, we copied the link to the file: https://www.download.p4c.philips.com/files/h/hd9218_51/hd9218_51_dfu_eng.pdf?_ga=2.167993313.1516028879.1604571650-295718564.1588804066&_gac=1.250359346.1604571650.EAIaIQobChMI-tXXl5fr7AIVkbt3Ch1VWQCmEAAYASAAEgI2efD_BwE
If something is unclear or you need assistance, please feel free to reach out. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
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