Philips FastCare Steam Generator GC7710/20 Questions

dcherryblossom3y

Why did you discontinue this model?? I need a new iron and this has to be the best one I ever used... am so disappointed you went down the supposed smart iron route everyone is on.... they are totally useless and not worth the $$$ I am a seamstress and require a steam iron that does what I tell it to... i want to press, steam and iron when I need to in my course of work not be dictated by the iron what it wants to do or not when I need something else... heres not holding my breath you might consider bringing it back but hoping you will....

Philips Domestic Appliances DM 3y

Hello, Thank you for sharing this. We appreciate your loyalty to the FastCare Steam Generator - unfortunately we're really not sure if/when this product will be available again. We therefore advise looking into another one of our steam generators if you're interested in purchasing a new one.

If you need further assistance, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.

Kind regards, The Philips Australia Team

dcherryblossom 3y

Thank you but I have been looking for ages and none of you other options give me what I want or require... nothing else in your range can compare to this model! have since found another brand that is similar if somewhat smaller water tank and will see how that goes for me... hopefully it will perform as well as this or you might take on board designing or remaking this version again for all the serious seamstresses out there???? I would certainly repurchase if available

ChristianeD9y

Hi there, I just purchased a Philips GC7710 and started using it tonight. It's easy to use and heats up really quickly. However, there is a constant pumping sound when I press the steam button. The tank is full and there is enough steam being produced, but I find the sound very annoying. Is it normal?

Thanks, Christiane

Philips Domestic Appliances DM 9y

Hey Christiane, As long as you'll keep pressing, new water will be converted to steam, so new water has to be pumped into the iron. We would expect the behavior you describe to be normal. However if you do feel a little unsure about this, please don't hesitate to reach out to our customer care service on on 1300 363 391 (AU). If you're located elsewhere, please get in touch with us through external link .

Kind regards,

The Philips Australia Team