Philips PerfectCare Elite Plus Questions & Answers

Hi, have not experienced the problem please check manufacturer help section. Cheers,

Thanks alot for responding Sir.. We'll bring it to the customer service instead because we couldn't figure it out. Stay safe

Hello there, thank you for you question. Have you already tried descaling your appliance? You can find instructions on how to do it here: external link . If this does not help, please feel free to get in touch with us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We'll be happy to assist you further.

Kind Regards The Philips Australia Team

Good day!. Yeah we tried to do all the things as what manual says. Still not working.. the steam is coming from the de calc part again... And we don't have time to go to the service yet if we have here in Malaysia...well thanks for the response

Hello Xiane, sorry to hear that the descaling did not help. In that case, please feel free to get in touch with us on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.

Kind Regards The Philips Australia Team

Hello there! We already gave it to the customer service here in Malaysia. Hopefully it will be ok asap.. .i really need it badly right now . Anyways thanks for responding.

Hi Rab, Sorry but not sure as I did my research prior to purchasing, I'm sure if you google both items you can find the answer. Cheers

Hi there, Thanks for reaching out to us here. We would love to help you to select the best model for your needs. To do this, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,

The Philips Australia Team

I’ll call them Thanks

Hi Hiray, thanks for your message on here. What a pity to hear that your iron has stopped producing steam. We'd be happy to help you find out why. There could be multiple reason for that. One of them being that there isn't enough water in the tank. Please make sure you fill the tank before every use. You can find other possible causes right here: external link . Feel free to reach out to us on Facebook and Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards, The Philips Australia Team

arter draining the descaler do water need to added back

Hi Lincoln, thank you for your message. If you need any assistance, we advise you to contact our colleagues via 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They'll be happy to assist you!

Kind regards, The Philips Australia Team

Hi there, thanks for your questions. We don't seem to have the GC9682 in that colour in our webshop. However we do have the GC9681 in copper and black. You can find that one right here: external link . If there's anything else we can help you with, please let us know.

Kind regards, The Philips Australia Team

sorry for the late reply... I honestly wouldn't consider either - go for the industrial Italian Comel Snail... user serviceable and replaceable parts, designed to be on all day, but you would have to adjust for temps per fabric type unlike the laurastar or phillips. Having had both the phillips and laurastar, I'm not impressed with either, and when I used my friend's Comel - what a difference! I think the snail runs about $700. Honestly depends what you do with it, if it's ironing mostly synthetics, or thick cottons, or if you sew.